Customer Ratings & Reviews
- Model:
- NS-CZ50WH0
- SKU:
- 6385028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the 5.0 Cu. Ft. Garage Ready-Chest Freezer for its convenient size, overall performance, and ample capacity. Many appreciate its quiet operation, interior lighting, and effective temperature control. While some customers reported issues such as physical damage, the majority seem satisfied with the freezer's features.
This summary was generated by AI based on customer reviews.
Don’t buy this freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Light stays on but it consistently defrosts completely then refreezes. I have lost a ton of food. I’ve only had it for a little less than 2 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Chest Freezer! We know how frustrating is that your unit had an issues. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Great as a heater!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible freezer. Went to take something out and realized everything was ruined. Had purchased $100 worth of food the other day in addition to everything else that was in it. Two months old.... Hope best buy will take this back with all the food still inside.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Alex!
Thank you for taking the time to share your experience with our Chest Freezer, I'm really sorry to read that this happened, I would kindly ask you to contact us using the link below, we'll be more than happy to further assist you and evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Didn’t work at all
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great in our kitchen, unfortunately it never worked
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you so much for writing a review about our Chest Freezer! We know how disheartening is when your freezer is not working. We would love to assist you further by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Freezer did not get below 32 degrees.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the freezer and plugged it in and waited until it got cold. But once we but food in it the temperature would not go below 32.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello.
Thank you for taking the time to review our chest freezer. I apologize for the inconvenience that you have been experiencing with this product, I understand that this problem can be really frustrating
for you, but do not worry, we are here for you. Please get in contact with our team and they will try
their best to help you out.
In case that you have questions please follow the next link and our agents will try to help you.
Carlos O - Insignia support.
https://www.insigniaproducts.com/contact-us
Stops suddenly while lights is on!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work probably,the cooling stops suddenly with no reason i have to unplug it and turn it on again after my food is ruined,it happened 2 times in two weeks
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sara!
Thank you for taking the time to review our Insignia 5.0 Cu. Ft. Chest Freezer, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Nice size but the temperature is off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the size is perfect for an apartment, the temperature is off. I've had the freezer for a week and the lowest it gets is 10 degrees and that is when it is on max.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jennifer,
Thank you for taking the time to write a review about our 5.0 Cu. Ft. Chest Freezer. I understand the temperature is not ideal right now and that can be disheartening. Temperature may vary depending on how much food is inside the freezer. But, we would like to further assist you with the temperature. Please, get in touch us at our earliest convenience.
Miguel C.
Insignia Support
https://www.insigniaproducts.com/contact-us
Cheap stuff, bad product, do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Aug 2021, gone bad in Nov 2021, temp. gone from -10 to 20F-30F. Called support, they don't know what to do, give me one number to another to call, first one gave me Whirlpool number instead of Insignia.
No, I would not recommend this to a friendTerrible piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 90 days then quit. And of course Best Buy only warrants appliances for 15 days so I'm stuck trying to work out a return with a manufacturer in China. Wish I could give this freezer, and Best Buy, zero stars. Never again.
No, I would not recommend this to a friendBroke after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this freezer in June and stopped working in November. Brought it back to Best Buy and got a call that it cannot be repaired so they have to give me a replacement ..
No, I would not recommend this to a friendStopped working after a week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working a week after purchase. Best Buy has no food spoilage reimbursement without purchasing insurance. I exchanged it. The replacement had a dented front. I returned it.
No, I would not recommend this to a friend- Pros mentioned:Size
One of my best buys!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer is the perfect size for extra food storage. It fits well in a small section of my garage. The Best Buy salesman made the transaction very quickly and simple. And, it was also delivered by their wonderful delivery service to my home. Thanks for having such a great team of employees.
I would recommend this to a friend Never worked. Can't return it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Called store told to unplug...wait 8 hours...try again. Never worked. Then store closed and I'm being charged interest.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the freezer. I am sorry to read that you have this inconvenience. Please contact us to be able to check all possibilities with your unit. Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Bad freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible freezer both were defective items and had to return never going with insignia brand freezers again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 5.0 Cu. Ft. Garage Ready Chest Freezer, 1234. We appreciate your feedback and understand your concerns. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
Juck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk it was 45 days old cost me almost 1000.00 in food and best buy wouldn't refund my money or replace
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bestbuysucks,
Thanks for taking the time and effort to leave a review with our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Damaged!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with a large dent in the side at the bottom. Returned it and got a smaller freezer with no dents. My advice...check it before you take it home.
No, I would not recommend this to a friendOnly 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My deep freezer went out mess up all my meat. This is absolutely ridiculous
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking time to write a review our Insignia™ - 5.0 Cu. Ft. Garage Ready Chest Freezer - White. This is not the quality we expect from our products. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Noisy beyond belief.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came damaged with a impression of a tool crushed into the bottom. The replacement works but it is extremely noisy. I cannot keep it in the house due to the noise
No, I would not recommend this to a friendIf you like dents...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like dents and uncertainty if this freezer works this is the one for you... I highly advise alternate retailers for this item
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 5.0 Cu. Ft. Chest Freezer! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Sad but true
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the instructions and the frezzer never really performed i decide to give it a chance though it never did work so now I have to return it
No, I would not recommend this to a friendpoor product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started leaking gas one year after buying it. I was told no options
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 5.0 Cu. Ft. Garage Ready-Chest Freezer. We appreciate you bringing this to our attention, and your experience is important to us as we continue to enhance our products. We are always striving to improve and ensure our customers have a positive experience with our appliances. Thank you for being a valued customer! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
