Customer Ratings & Reviews
- Model:
- NS-CZ50WH0
- SKU:
- 6385028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the 5.0 Cu. Ft. Garage Ready-Chest Freezer for its convenient size, overall performance, and ample capacity. Many appreciate its quiet operation, interior lighting, and effective temperature control. While some customers reported issues such as physical damage, the majority seem satisfied with the freezer's features.
This summary was generated by AI based on customer reviews.
NOT reliable enough for storing breast milk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this freezer in late February of 2022 in order to store breast milk. In early August I went retrieve some for use and the freezer had apparently stopped working within the prior week or two and we lost >3 months of stored breast milk. We had this freezer in our finished, climate-controlled basement with no home electrical issues in the prior weeks (or ever). Unplugging and then replugging in the freezer got it working again, but I will never trust it again and I remain very bitter given all the time and effort I put into pumping and storing this milk for my baby.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
I would like to express my concern about your experience with this Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Chest Freezer since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Stops working, lost $500 worth of food.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, actually...you end up losing on this one. We lost $400-500 of meat because this freezer failed. Other reviews mention the same thing. It will power back on, but will fail a day or two later. Sure you can have the Geeksquad fix it but you are still left with an unreliable Insignia brand. Renters insurance nor Insignia will NOT cover thawed spoiled food. I bought it because it was cheap, well...learn from me, look for something else. if you absolutely insist on this unit, at least buy the extended 3-year warranty, the techs will visit you a few times to fix the unit but at least it'll be free.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vixy,
We apologize for your experience with this product. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Good, but the light doesn't work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems decent so far, but the interior light doesn't come on when I open the lid, and the manual says nothing about it, so I assume I have a defective product. I need this addressed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that you are having issue with the interior light. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Taking Freezer Full of Food to the Dump
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having the freezer for 3 years I entered the garage to a foul smell. Thought something had died. The light on the freezer was still on, so I left it. Next day, I thought I better check the freezer even though the light is on. Yep, freezer stopped, light is still on, and now a freezer full of rotten food. Thanks Tegna!
No, I would not recommend this to a friendReturned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked it up on Friday, waited the 2 hours before plugging in. Placed a 16 oz bottle of water and bag of rice in the freezer to test it. Next day, neither frozen. Turned up to Max., Monday, two days later, not frozen. Returned to store. Customer service horrible!!! I was willing to exchange for a different freezer, thinking the one i purchased was a lemon. Never given option. Will look for freezer elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 5.0 Cu. Ft. Garage Ready-Chest Freezer. We’re sorry to hear about the issues with the freezing performance and the disappointing customer service experience. Your feedback is important to us, and we’ll use it to improve our products and services. If you have any other comments or suggestions, we’d love to hear them. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
Might as well be a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product overall. Deep freezer worked great, until it didn't. Purchased in 2020 and here in 2023 it has randomly stopped working. Have only used it lightly throughout these 3 years, Customer support was no help and I will have to purchase another Deep Freezer elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Garage Ready-Chest Freezer. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not safe for food storage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After returning the first freezer, I am going to return the second as well. The freezer cannot maintain a safe temperature of 0 or below at the top. On the max setting The basket area is only 10-20 degrees and my food would spoil if I kept it in this freezer. I thought the first one was just defective so I exchanged it, but the second one did the same thing. You can even see that the frost will accumulate on the walls only below a certain level. I will not be buying this brand again.
No, I would not recommend this to a friendBroke within a month of purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Will randomly stop freezing/working. Started a month after purchased. Talking to customer service to claim warranty is a convoluted mess. Overall never purchasing an insignia product again and this will be my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're deeply sorry to hear about the frustration and disappointment you've experienced with your Insignia product. It's unacceptable for a device to start malfunctioning shortly after purchase, and we apologize for any inconvenience this has caused you. We understand your frustration with the warranty claim process, and we're committed to improving our customer service experience. Your feedback is invaluable to us, and we'll use it to address the issues you've encountered. We regret that this experience has led you to reconsider purchasing Insignia products and shopping at Best Buy in the future. If there's anything we can do to assist you further, please don't hesitate to reach out to our customer support team. Thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
Defective & Not Repairable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ours crapped out about two years after we bought it, and BTW Best Buy will not repair - it goes to the landfill.,
No, I would not recommend this to a friendDead Out of the Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, not quite dead. It lights up but no freezing. Are these tested before they leave the factory? There us absolutely no shipping damage. When I called for warranty support...the answer was....bring it back to the store. With all that's going on with the virus, I was anxious about having to go to the store a few days ago to get it...and now more anxious to have to go back to the store to return it. I see the other great reviews so I guess I got the lemon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time to leave a review of the chest freezer. I am sorry to read that you experienced this issue right from the box. I completely understand your point of view as this is extremely delicate for all human beings. Grecia M. | Insignia Support https://www.insigniaproducts.com/contact-us
Damage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this product and I just open the box and I saw a big dent on the corner.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
Worst appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst appliance I have bought by a long shot. It completely died after two years. Absolutely disgraceful that an appliance would only last that long. It was our first , and will be be, our last appliance from Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoannaC,
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Garage Ready Chest Freezer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for extra freezer space during pandemic. Had to increase temp all the way to max setting because things started thawing out. Today I go to get something out of it (still on max) and everything is thawing out! Some things like fish and ground meats completely thawed. I'm so upset. I need a new freezer asap to keep from losing hundreds of dollars worth of food. Calling best buy tomorrow to see if we can resolve this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to inform us of temperature issue of your Chest Freezer. I know how necessary a working freezer is at the moment, so I will like to suggest to get in touch with us at the link below so we can further evaluate your situation and provide you with an accurate solution.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Long Delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been waiting for 3 weeks. The day I purchased it, it said it would arrive in 2-3 days.
No, I would not recommend this to a friendOperational for less than a month, waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for less than 3 weeks...no more need be said as to the quality of the item and the loss of food.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Chest Freezer . I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January of 2021, stopped working after 2 months. Lost 800.00 worth of meat. Best Buy couldn't care less. They won't do anything but repair. Why should i have a brand new freezer repaired. Sticking with PC Richards.
No, I would not recommend this to a friendStopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this deep freezer for three years and it has stopped working
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Garage Ready Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Not Worth The Money! Avoid At All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 5.0Cu Ft unit in October 2020, and it broke completely in February 2021. I wasn't expecting miracles at this price point, but only lasting four months is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Sepennello.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Chest Freezer since it should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Chest frezzer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one, I picked it up at the Dover Delaware store and they delivered it to me folded. I returned it and they gave me another more bent than the previous one
No, I would not recommend this to a friendReturned after three days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely loud and consistently turned on and off in stable temperatures. Unsure if product was damaged, returned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. I know how inconvenient it is that you need to turn the product on and off consistently. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may use the link below to reach us.
Insignia Support
Dina
Please visit https://www.insigniaproducts.com/contact-us
