Customer Ratings & Reviews
- Model:
- NS-BTST21
- |
- SKU:
- 6432620
Customer reviews
Rating 4.4 out of 5 stars with 520 reviews
(520 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Bluetooth Stereo Turntable for its excellent sound quality, Bluetooth connectivity, and ease of use. The reasonable price and appealing design are also appreciated. Some customers have reported issues with motor noise and skipping, while others have noted concerns about the belt and platter. A few customers mentioned challenges with the counterweight and anti-skate functions.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bluetooth
Rated 5 out of 5 stars
Great Vinyl player for a low price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vinyl player for a low price, easy connect to a Bluetooth speaker.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 2 out of 5 stars
Dust cover hinge IMMEDIATELY snapped in half...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE to give this only 2 stars, but almost immediately one of the hinges on the dust cover snapped in half. Two weeks later I can't find a replacement hinge, Best Buy wants to replace the entire turntable (which is a total WASTE), and this is why selling disposable garbage drives up prices and fills up trash cans. It's a really, REALLY, good mid-range turntable, especially for the price, but if I have to cover it up with a bath towel because they can't send me a 20-cent HINGE for the dust cover.......... that's why it loses 3 stars. It's a BEST BUY (INSIGNIA)-branded item. I'd expect to easily get a part for it (from BEST BUY). Silly me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We really want to hear our customer's feedback about this product. Hearing you feedback is really helpful to us so we will be able to know how to improve the quality of this product and our customer's satisfaction. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this player easy setup! Love the ease of use! So much my 10 year old can use it.
I would recommend this to a friend - Pros mentioned:Bluetooth
Rated 5 out of 5 stars
Awesome Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to assemble. Great sound. Sturdy unit overall.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift for my friend. Great quality for the price and great sound as well
I would recommend this to a friend Rated 5 out of 5 stars
Good bang for your buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of automatic play feature makes it a little bit more difficult to use. But otherwise this record player represents good value for price. Components also feel very sturdy and well-made
I would recommend this to a friendRated 5 out of 5 stars
Vinyl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this record player. I just started collecting vinyl and this was definitely the record player I needed. Definitely something I would recommend to anyone that also wants to start a vinyl collection.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for the price. Easy to set up. Fun to use.
I would recommend this to a friend Rated 5 out of 5 stars
Good turntable value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a good unit for the reasonable price. The hinged cover requires more height to fully open than I built into my audio rack, which was designed for a lift-off cover. I like the line level output option, which should be good for feeding directly to a CD recorder.
I would recommend this to a friendRated 4 out of 5 stars
Turntable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was quick on line, delivered much sooner than expected..Its a gift so i cant make any reviews on the turntable
I would recommend this to a friendRated 4 out of 5 stars
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The girlfriend loves it it is exactly what she wanted
I would recommend this to a friend- Cons mentioned:Motor
Rated 1 out of 5 stars
I don't want to sound like a broken record, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this turntable 2/11/22 and it sounded great. I felt good about my purchase until 3/13/23 when it quit working - one month and 2 days after the warranty ran out. I took it to Best Buy with the intent of paying to have it repaired, only to learn they don't repair them. The Geek Squad told me that if I had brought it in during the warranty period, they would have pitched it and gave me a new one off of the shelf. Not likely to purchase this or any other Insignia product anytime soon. The motor stopped turning.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gene,
Thank you for the review. We do apologize if the product did not last. For us to fix the issue please give us a call at 888-237-8289.
Insignia Support,
Renee
Rated 3 out of 5 stars
Record kept skipping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a simple record player and was not able to configure the proper counterweight/ anti-skate level so the record kept skipping and repeating. This player was too complicated for my level so I exchanged for a different record player
No, I would not recommend this to a friendRated 5 out of 5 stars
Best Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what he wanted!!!!…..!!!!!!……!!!!!!!………………,..
I would recommend this to a friendRated 2 out of 5 stars
Simple Turntable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.***RCA output jacks do not deliver quality sound; ***Had to run output from headphone Jack to RCA for quality audio ***Cartridge head is fixed; does not screw on/off ***Weight lighter than expected (slightly flimsy)
No, I would not recommend this to a friendRated 1 out of 5 stars
Order canceled Twice- OUT OF STOCK ISSUES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop wasting our time sending in stock notifications when its clearly not as youve refunded me for several orders!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, TheHobsonHome, for bringing this to our attention. We’re truly sorry for the inconvenience caused by the stock notifications and canceled orders. Your frustration is completely understandable, and we’re working to improve the accuracy of our availability updates. Tine | Insignia Support
- Cons mentioned:Motor
Rated 1 out of 5 stars
Bad Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. The motor which turns the turntable does not power up. Taking it back today.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Bluetooth Stereo Turntable. We appreciate your feedback and are sorry to hear about the issue with the motor. Your input is valuable to us and helps us improve our products and services. If you have any further comments or suggestions, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-bluetooth-stereo-turntable-black/6432620.p?skuId=6432620
Rated 1 out of 5 stars
Really disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these as gifts (for my wife and daughter), they worked for a few days and then the power knob stopped working on both of them! I've returned one for a full refund and last night the 2nd one broke so hopefully I can get a refund on it too (though it's 2 weeks past their 15 day return window). This thing had a lot of great reviews so I had really high hopes for these. Really disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Bluetooth Stereo Turntable. We’re sorry to hear about the issues with the power knob and the disappointment it caused, especially since you had high hopes based on the reviews. Your feedback is important to us, and we’ll use it to improve our products. If you have any other comments or suggestions, we’d love to hear them. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-bluetooth-stereo-turntable-black/6432620.p?skuId=6432620
Rated 1 out of 5 stars
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved all the features but the power switch broke. I swapped it out for another and the same thing happened to the new one a few days later. Very disappointing. Ended up just getting a refund and getting a different brand record player.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello VernonDraws,
Thank you for your review. I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback will be greatly appreciated. Just visit our website at www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Rated 1 out of 5 stars
Broken and not much help.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience trying to sort out the fact that they messed up the order twice! Missing piece and then the replacement was smashed up, no packing at all, missing even more pieces. Luckily I hobbled together a player from the two. No help from bestbuy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SaulPieman!
Thank you for taking the time to review our Insignia Bluetooth Stereo Turntable, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support










