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    • Brand Response

      InsigniaCustomerSupport 

      March 2, 2016

      According to the Quick Setup Guide, in order to reset the filter timer you can follow these steps. Press and hold the ICE TYPE and CHILD LOCK buttons for three seconds.
      The water filter indicator should turn green.
      Note: Only hold these buttons for three seconds.
      Holding these buttons for five seconds cancels the reset.
      If you cancel the reset, repeat the procedure.
      - Jon, Insignia Support BBY-ExBrand_Insignia

    • Brand Response

      InsigniaCustomerSupport 

      August 9, 2016

      Hello there! I am sorry to hear about the problems experienced with the Water Filter, please keep in mind you can always take advantage of the one-year limited warranty from the manufacturer by approaching your local Best Buy store, -Elsa Insignia Support. BBY-ExBrand_Insignia