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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 260 reviews

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96%
would recommend
to a friend

Customers are saying

Customers recognize TurboTax Home & Business Federal + Efile + State 2020 as being easy to use and valuable for small businesses, citing its accuracy and helpful audit feature. Positive feedback frequently highlights the software's quality and money-saving aspects. However, some users experienced issues with transferring tax information and compatibility, particularly with certain operating systems. Concerns were also raised regarding the software's currency with recent tax law changes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 260 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Anti-virus Software and tax prep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. Now I am protected from any virus and malicious malware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Business tax software

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Business tax form software available from many sources.

    I would recommend this to a friend
  • Pros mentioned:
    Audit feature, Ease of use

    Rated 5 out of 5 stars

    Tax time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price match! Easy way to do your taxes and can purchase audit protection

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy, Ease of use

    Rated 4 out of 5 stars

    Very good and reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the flow of the H&R Block program better but I feel this is more accurate. I switched due to my small business and small trust filings and this handles both well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fully functional

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly simple to use. Pricing good after price match

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Kind of glitchy with a Mac m1 but it does work.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best we have found. Kind of glitchy with a Mac m1 but it does work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Value

    Rated 5 out of 5 stars

    Old faithful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Best tool for a small business. I’ve used it for years

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Software quality

    Rated 5 out of 5 stars

    turbo tax home and bussines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ease to work with, best taxes software in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I Hate doing my tax return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Turbo Tax for my income tax preparation - home and business, for over 10 years. Every year the product has improved from the prior year. Product is easy to use and covers all the items necessary to file your tax return. I especially like the E-file feature and notification that my return has been accepted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TurboTax somewhat dissatisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used TurboTax for many years.. this is the first year that I could not get the CD disk to load, it apparently was damaged. I ended up downloading TurboTax from the website and entered the license code with purchase to use the software. This took a very long process and after many attempts of trying to load CD and then downloading I finally got to use the program. I would highly recommend TurboTax but this year the software was slow in responding and dragging and took very long to do my taxes then any year ever!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TurboTax is a great product. Year over year they have allowed us to process our taxes efficiently. regular updates for form updates and bug fixes allows us to keep abreast of changes without concern. electronically filing for 5 is a great feature. I can assist family and continue to come back year after year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Accurate, affordable and easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this products for years with no issues. It guides you step by step and if you any any questions there are different levels of assistance to ensure that it is resolved to your satisfaction. Going to use it for my 2021 Federal and State tax return.

    I would recommend this to a friend
  • Pros mentioned:
    Software quality

    Rated 5 out of 5 stars

    Turbo Tax 2029

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need the latest Turbo Tax software and went online and purchase it with a pickup date that evening after work. At the exact time promise I only had to wait 3 minutes after checking in that my purchase was brought out to me. I was very excited that I now had my software. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Turbo Tax Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve have used turbo tax in the past. This year bought turbo tax because it had the CD with it. I save all of my tax records to a flash drive. I like to keep my Tax CD programs so I can access my tax records from my flash drive on another computer in case my computer dies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Turbo Tax is the greatest!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turbo Tax is the best, easiest to use (let them walk you through it), and if you can't use it - quit trying to cheat. As a retired, Individual Income Tax Division employee, who sat 8 hours a day reviewing taxes, this was the one of the very few programs I liked to see come up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    The 500lb. Gorilla

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 24th or 25th year using TurboTax (previously MacinTax). As it moves more towards a simple, easy workflow it has made tasks outside of “fill and file electronically” less user friendly. For a variety of reasons I have needed to send in printed returns on occasion. It took several minutes to find the option to print the tax return. Once done and sent in to the state, it was rejected as incomplete. Two or three years ago there was an error in the program that caused many to overpay their tax, something I learned by chance from the news media; no notice from the software developers. But, if your home and small business needs are straight forward, especially if you use Quicken or Quickbooks, and you file electronically, and especially if you used TurboTax previously, it is a relatively painless process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Tax Software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product have used it for over 20 years. Great product with help available do have issues with my Mac OS for last two years after a update. That has gone unrevised that I know of. Not sure whose fault that would fall under. Other than that it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Satisfied Long Term User

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Turbotax for several years and have never been disappointed. Appreciate the way it links to last year's return so I don't have to reenter everything, And easy to use to determine my estimated tax for next year so I can do appropriate estimated payments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turbo tax

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always purchase every year. Note it is best to make sure you run any updates before submitting your returns. I had paid for my state submission and it failed to transmit I was dibble charged.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Value

    Rated 4 out of 5 stars

    Money Saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, saves me money by doing it myself. Shop locally by buying from a Minnesota Company.

    I would recommend this to a friend
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