Customer Ratings & Reviews

The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.

I brought my cracked iPhone screen into Best Buy in the morning and by the afternoon they had it finished with the screen protector installed. It looked amazing!

Had a great experience with the GeekSquad changing out the battery in my IPhone. Would highly recommend their services.

Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

Quick and easy and no problems. They could maybe watch their language, but they were nice.

It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

Much easier than visiting an Apple store in my case. Friendly staff and fast service.

The agent change my crack in my iPhone thank you so much

As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.

The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.

They were able to save my phone and I was elated as I didn’t want to loose info

Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.

Great servuce sent me to Best Buy geek squad and the girl new how to fix it. She was very nice and knowledgeable

They agent changed the battery, explained everything to me, also changed the screen protector for me. They were very pleasant & friendly.

Make an appointment with the Geek Squad is my first tip. They are very knowledgeable and great to work with. Took care of installing my battery quickly.

An Apple customer care representative made an appointment for us to have a battery replaced done on my sons iPhone. The replacement didn’t go as planned and the geek squad told me I had to go to an Apple store to get the battery replaced. So the next day we went to the Apple store only to learn that the Best Buy geek squad did not do the battery replacement correctly. We spent a tremendous amount of time on this and after I wrote a review the manager of the geek squad in Doral called me to apologize and offer me a refund which I never received. I left messages for him but he never returned the call. Today I went into the store And he was not there and the manager that helped me didn’t really help me. This store has lost my business forever over $29. It sure would be nice for the Geek Squad manager to refund me the $29 like he said he would way back when but I am not holding my breath. If you are looking for good customer service, this isn’t the store to go to.