Customer Ratings & Reviews

I brought this based on the brand name as my second robot vacuum. Also, it’s advertised at 60 days hands free cleaning which is false. I’m fairly dissatisfied with this product. Considering it costs $300 more than the product it replaced I would steer clear. I’ve had it for 6 weeks. I have this set to clean 4 times a week when I’m regularly not home. I always pickup the floors before it cleans to avoid entanglements. I have to pick it up and put it back on the charger 3 times a week. It will get stuck on my guitar stand which is against a set of blinds for a sliding glass door. It gets stuck under the couch which is clearly lower than the top sensor on the device. I’ve had to remap my apartment several times. This evening just to see what happens I had it clean the area it missed in an earlier clean. It kept circling and pointing at the same spot on a wall for about 5-10 minutes and burned through a lot of its battery doing this. Positives: The self clean base is pretty good. The app is easy to use Setup was easy Negatives: Expensive Gets stuck way too easily compared to cheaper competitors. Louder than cheaper competition. Does not clean in rows. Does not have the option for no go zones which the cheaper competition had.

This thing uses disposable bags in the base station for the vacuum robot to empty it's dust into. The bags last a few weeks each, must be bought to replace the 2 that come with the vacuum, and are $15 for a pack of 3. There is not indication of any of these facts on the packaging. There is no good reason for this device to have a dust disposal system that can not be reused and requires a consumable product that must be bought throughout the lifetime of the product. It is wasteful, unnecessary, expensive, a product of pure greed, and DISGRACEFUL. I decided to return and exchange this product for a diffent product I can get a reusable bag for as soon as I learned this. Other than that, it vacuums well.

1. Got a defective device, maps loading is inconsistent even after successful cleaning. 2. Support acknowledged the issue and sent a new device but older model (3100 instead of 3550, sw version 1.2x instead of 2.4x ) , and forced me to use older model as they claim both devices are same 3. Older model (3100, didn't have new features like mapping run, find device etc and it took longer than older model. 4. Both 3550 and 3100 are very loud compared to other brands. 5. Returned and went with a diff company, device is much quieter, mapping and cleaning was under 150 mins compared to 300+ mins with iRobot (3550 or 3100), 6. Remapped it multiple times, factory reset and re-register didn't help. 7. I have zero issues with Brava jet (other than it being slow, which I don't mind as it's scheduled to complete before we wake up.)

Does not pick up pet hair very well. I find “rolls” of hair clumps all over the floors after its finished. It is pretty loud/noisy and especially when it automatically empties itself in the bin. Sounds like a jet taking off.

Very disappointed, the "self empty" feature is mediocre at best. I have 2 dogs that shed constantly in a carpeted and hardwood home. The roomba will fill up and not recognize its full and continue to vacuum anyways, leaving matted dog hair all over the home. Proprietary iRobot bags for the auto empty home base are expensive and not reusable. Combine that with the 6-8 hours it takes to completely vacuum a 1600 sq ft home, even after a week of use with plenty of time to learn the layout, we decided to return it.

Wirked great for a month then started having connection issues, docking issues, and emptying issues

Meh. It’s not any better than sweeping yourself. The promise of a robotic vacuum is greater than the actual results. Don’t get me wrong, this machine is rather impressive but it’s not for us. This machine is best in a household of a single person who travels a lot, is hardly home and doesn’t have much furniture. We, on the other hand, have a large sprawling house, lots of furniture (obstructions) and we’re always coming and going. Making running the Roomba not as much of a set-and-forget device as we’d expected. Running it at night is not an option, it is very loud. And when the vacuum empties it’s trash bin, it’ it sounds like a plane is landing inside your house. The device couldn’t learn our house floor plan and got stuck. The transition to rugs from hard floors isn’t always smooth. The kitchen area didn’t get cleaned very well. The app was ok, not great. The UI could use some smoothing out on the setup when it did its first run I got a flourless off ses sept, never been able to see it again. So it’s going back. Maybe I’ll just get off my rump and sweep my floors now.

Doesn’t work great for the price. When spending more money on a name brand like roomba, you’d expect it to work without frustration. This thing never finds its way home, doesn’t map correctly, and will stop randomly. I upgraded from a random Amazon brand for the extra features and I wish I hadn’t. I’d save your money and buy a cheaper one somewhere else. This thing cleans okay, but it’s taught me the additional features are useless.

I actually returned this robot. Although it did a great job on the areas it did get to. It was too loud for my taste and it spent a ridiculous amount of time going over the same areas multiple times. This particular model does not have the functionality in which you can tell it to go go to a specific room clean and then return home. I tried to run it while no one was home but it also got stuck on the rug. It didn’t always get stuck on the rug but it did enough for me to be annoyed by it. It did fine on the hardwood and carpet. It just took hours for him to clean my home AND it gets even louder when it empties the bin. I also a had to hard reset it a couple of times to even get it to leave the dock. After about 3 weeks I decide it was definitely quicker and easier to use my upright.

Maybe I got a dud but I don’t understand all the great reviews. Mine gets stuck all the time, can’t make it back to the base before dying sometimes, and will charge all day but then die after about ten minutes. It’s like it doesn’t seat itself on the charger base correctly sometimes. I had a eufy robot vacuum before this and although it wasn’t self emptying, it was a heck of a lot smarter and less worrisome. If eufy ever makes a self emptying vacuum, I will be switching back.

Really wanted a roomba becausw who doesnt. Decided to give this one a try and man has this thing been a pain. Getting it set up was a pain with the wifi. Took fooooooooorever and then got stuck on the last part and had to reset the vacuuum. Finally getting it running and it gets stuck on a rug. And then another. Then under a recliner. Decided to only run it one a week instead of twice because its such a pain. Leave for work and expect to come home and the house be vacuumed only to find it hasnt made it through 1 room. After about 6 months the brush motor stops working. Order that and replace it. It has just been a pain. I do love it when it works for more then one or two cleanings but thats rare and far between.

Still not sure I got a lemon or not. Less than 6 months the iroomba died. Called Iroomba support and they had me do some extra steps which involved taking their iRoomba apart and cleaning it. It was very difficult. Turns out it didn't work had to call them again and they sent me some a new module which I had to wait for over a month to receive. Luckily I still had my Roomba 614 that I could use. I only bought this model because it had the self cleaning module. Ever since then the iroomba doesn't work as good as it did the first 6 months that I had it. It doesn't pick up as well is it used to. It sometimes makes funny noises. It sometimes has a hard time finding the recharging station. Ever since it died I started treating it like the iroomba 614 and cleaning it every week which the self-cleaning benefit is diminished. I am disabled and rely on this product to do the cleaning for the floors if I had known what I know now I definitely would not have brought this product.

Unfortunately, this model didn’t deliver up to its hype. We found the unit struggled in mapping capabilities and routine docking. It took more time and effort than we anticipated to keep the system running. It did an ok job at cleaning but would often sit in one area for long periods before manual guidance was needed. I really found it to be a hassle to have around the house.

This this could be amazing, but it hardly ever works. I’ve had a to order two now. It will just stop, can’t get to the docking station (we’ve moved three times) and constantly has an error message. I wish the mapping feature would be shut off, it’s more problems than it’s worth. Also really struggles if you have any area rugs in the house.

I bought this thinking it would actually vacuum but after just a few minutes it started to spit everything back out. Maybe mine was defective but i returned it. Way too pricey for it to not work. Also, it leaves behind a lot of dust, just keeps going in the same direction for some odd reason

I replaced my iRobot Roomba 960 for this model for the automatic disposal capability. That part works great. However, the navigation seems to be much worse than my 960. In the couple of months I've owned it, it has only completed my entire floor once without getting stuck. The bumper seems to be very sensitive. So if it bumps into something, as per normal, as short time later it reports being stuck in the middle of my floor! After tapping the bumper a few times to unstick it, I can let it continue to finish cleaning. But it's still an annoyance for something that should be fully automatic.

When it works, it work well. To many glitches with 1st device. Will take back and try again.

Had this almost a year and I realize my electeick bill has gone up a lot wince I purchased this. The irobot vacuum doesn't stay charged for long as the battery drains even when not in use. So you have to leave the power doc plugged in to keep the I robot charged or you will end up with constant redocking every 5 to 10 minutes

First month of use it worked great, I'd wake up to a clean floor daily. Now a few months later it only cleans when it wants to and literally dies before reaching the charging station. Even with out any obstruction it will just stop and this morning it undocked about 5 times and went back until I had to unplug and move the charging station.

Too loud I used twice a day for 5 days bag was already full Also robot got stuck many times