Customer Ratings & Reviews
- Model:
- JUH377
- SKU:
- 10757584
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
short lifespan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for a few months, but now each port is starting to fail one by one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear you are experiencing issues with your JUH377. In the case where there are ports that are not working with mice, keyboards, flash drives, web cameras, we recommend reaching out to the technical support team mentioned on the casing to speak with a rep and setup an exchange. Our products are covered under a manufacturer's 2 year warranty and we would be glad to help.
Respectfully,
j5create
j5create Is A Major Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed In 7 Days - Avoid This Product Like A Disease.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Concept is great, but didn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the hub because the connections are loose. I cannot get it to work and will be returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB Hub is a PnP device, no software required. Please make sure USB peripherals are connected securely into the Hub with a little force.
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t charge properly Some items charge some don’t Don’t waste your money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi nninety, to understand more on the issue and what is being connected to the Hub. I recommend calling in and we'll be happy to assist you. Sorry for the inconvenience this has caused. Sincerely, j5create.
Poor replacement for USB ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A gotta buy item because they chose use to stop placing ports on new laptops. More buy me or else items by design
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Rita, We regret to hear your input on the JUH377. We have other models available and if interested in learning about potential alternatives, please contact the support team and an agent will gladly answer any questions or concerns you may have.
Respectfully,
j5create
Terrible buy. It doesn't work!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thing worked for about two hours. No power to all but one port now.... I'm mad!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that this happened to you! Since your review we've greatly improved all of our devices and drivers and continue to release new products to meet current customer needs. I hope that you would consider giving us a second chance so that we can show you the difference Thanks, j5create
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as stated. Did not work at all. Non-functioning.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience you experienced and if you could please try contacting the support team, a specialist will be more than happy to lend a helping hand to see if we can get you setup and if necessary, offer an exchange under the manufacturer's warranty.
Respectfully,
j5create
Junk do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought 3 of these and all 3 have failed in less then a year.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In the case where your device has failed to continue working as intended, we recommend reaching out to the technical support team printed on the packaging and seeking an exchange. Our products are covered under a 2 year manufacturer's warranty and we would be glad to exchange it for you. We apologize for the experience you had and hope we can still help.
Respectfully,
j5create
Okay-no power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product to charge multiple mobile electronics, had to return it because it only had one powered port.
No, I would not recommend this to a friendnot good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good product, i was looking for something that doesnt need a power supply.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JUH377 does not require the power supply to work. It can be powered by the computer it is plugged into. The power supply is optional for providing extra power to the fast charge port.
Have a good day,
j5create
Overpriced for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub lacks power I mean it is powered but lacks the power that's sufficient
No, I would not recommend this to a friendBrand response from J5create Team
Posted .TechmaniacA123, I regret to hear the JUH377 did not work to your expectations. The JUH377 is intended for mice, keyboards, flash drives, web cameras; depending on what you were connecting to the hub, it may not work. In order to narrow down the root of the issue and offer solutions, we recommend calling support and a rep will be able to assist. We apologize for the troubles you encountered and hope we can turn the experience around.
Respectfully,
j5create
BB could care less
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you ordered the wrong item. we have no fridge. your customers service personnel are consistently rude.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Extends your MacBook or notebook by 7 USB 3.0 ports with a single USB plug.
Failed after a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a month... What else is there to say?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ruby, I am terribly sorry to hear the JUH377 stopped working after only a month. The JUH377 is covered under a 2 year manufacturer's warranty and if interested, we would value the opportunity to troubleshoot and if necessary exchange it for you.
Respectfully,
j5create
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed because two of the ports did not work. Returned item .
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Crash, I'm terribly sorry to hear about the experience you had with the JUH377. In order to narrow down the root of the issue, we recommend contacting the support team printed on the casing and speaking with a rep. An agent will gladly diagnose, troubleshoot and offer a working solution. We apologize for the inconvenience and hope we can still help.
Respectfully,
j5create
don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hub worked for 3 days then quit working. had to replace from a local store
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure all updates are current on computer such as BIOS, drivers, etc.
Only one of the ports work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened it and plugged it in and only one of the ports work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Only 1 port working as intended out of 7 is not the best feeling - we hear you and apologize for the terrible experience you had. It is possible the JUH377 may have been defective and in this case, we can troubleshoot and or offer an exchange if necessary. Our adapters are covered under a 2 year manufacturer's warranty and if you are still within that period, we would be more than happy to exchange it for you. Feel free to contact support on the casing for further information.
Respectfully,
j5create
Ports Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days use, the USB ports no longer worked.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ports failing after only a few days is extremely upsetting, understood. We sincerely apologize and would value the opportunity to turn this experience around. If possible, our contact information can be found on the casing and an agent will be ready to assist with troubleshooting or recommendations.
Sincerely,
j5create
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 30 days of very minimal use
No, I would not recommend this to a friendBrand response from J5create Team
Posted .WillB, We sincerely apologize for the inconvenience you experienced with the JUH377. Due to the rarity of this, we recommend contacting the support team for technical assistance; a rep will diagnose, troubleshoot and offer solutions, if necessary an exchange will be issued under the manufacturer's warranty.
Respectfully,
j5create
Plug in all the things!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the tech guru who has multiple things to plug in! I use it to plug in a mouse, extra monitor, microphone and ring light. There is a usb port that has charging power to it. It looks nice and sleek and works great! And I still have room to plug in my external when needed. Wow!
I would recommend this to a friendBrand response from J5create Team
Posted .Hi Christina,
Thank you for choosing this j5create USB Hub. Seven ports will allow you to connect the peripherals that you need. Having everything plugged into one place will help keep things organized.
Cheers,
j5create
Plenty of ports. Seems like plenty of power
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I normally buy Anker brand USB3 hubs but I needed one "right now" and BB doesn't carry Anker and this one had a lot of good reviews. Everything plugged in and worked perfectly. If there's any negative issue, it's that it -is- very small and light weight so the various cables you plug in tend to shift the position of the hub; sort of "the tail wagging the dog". I imagine being liightweight and small would be considered a benefit if this hub was to be packed in your laptop bag for travel. The power adapter is not tiny but, if you want to power portable drives that need power from the hub, you need plenty of Amps. I'll probably use a few pieces of sticky-backed velcro to keep the hub positioned securely. Nothing worth removing stars from the review.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello Rumplestiltskin, we are glad to hear the JUH377 USB hub is meeting your needs and it is working great for you. We constantly look for feedback in order to fix any flaws customers may experience. Feel free to contact us with our information on the packaging for Technical Support, device warranty registration or if you have any other questions and/or require any further
assistance and someone will be glad to assist you. Be sure to check out our website for other devices that could also be of great usage to you and your colleagues.
Just as a heads up, we also provide both Spanish and English speaking Technical Support. Thanks.
