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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 1649 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers consistently note the Step Wireless Earbud Headphones' sound quality, comfort, and affordability. Many reviewers describe the sound quality as good, while others appreciate the comfort and fit of the earbuds. The price point is also seen as a positive aspect, with several customers mentioning that they are a great value for the price.However, some customers have concerns about the fit, battery life, and volume. Some find the earbuds to be uncomfortable, while others wish the battery life was longer. Additionally, a few customers have mentioned that the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,649 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Only ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these ear buds are ok but not great. My Motorola s1200 sound much better than the Jabra set I just purchased The battery life is only 4 hours. The reason I purchased Jabra was because the ones I really wanted was out of stock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice set of earbuds for the money. Ear hooks are removable which makes it nice.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    no good .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product few months ago spend more time in the charger

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sony Radio, CD player, cassette tape player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product perfectly suited my needs. I'm enjoying my music.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good sound. Lightweight. Lackluster battery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super lightweight and comfortable in the ear. It comes with 3 sizes of earbuds so you can adjust to whichever suits you best. The sound is really good on these, but the range does not appear to be very long without getting sounds of distortion. The battery also does not last as long as I would like, but as these are so small, there's not really space for them to include a bigger battery. Charges pretty quickly as well as pairs. If you're in the market, it's a pretty good price for what you get.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    A happy middle ground

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones have a great battery life I use them for 4-5 hours continues with no issues. They are pretty durable I toss them in a pocket or backpack and don't have to worry about the rubber tips falling off. They are an all around value for the 60-70 dollar range. The sound quality is very nice for both music and movies. The only cons I have experienced is that I believe the length of the cable needs to be shorter and the bluetooth connection itself is a little sketchy if the phone is in a pocket or on the left side of my body. It seems to like being outside the pocket and in direct view of the bluetooth receiver in the headphones. This could be my phone I guess as well maybe not pushing a big enough bluetooth signal I have a Samsung Galaxy S4 so who who knows. Either way if you don't want to drop the 160 or more on Dre. Beats these are a great alternate.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Adequate for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Tends to slip off the ears sometimes due to the bulky earpiece. Battery lasts half a day or so - so can't really get full days worth of music. But given it is half price of the other better quality blue tooth ear buds, I am happy with the value I am getting from it. I like the fact that it is wireless and I don't yank my phone while I am working out on the treadmill.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    fits well sound is sharp, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box the earbuds fit well, the over the ear soft plastic pice is very comfortable on the back of the ear. The sound is sharp and crisp with little distortion, could be a bit louder in noisey areas or when the car window is open. Most of the time I hardley know I have the on they are so light.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Highly reccommended wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jabras are lightweight, fit my ears without feeling uncomfortable or rubbing the inner ear when exercising. The tone is excellent and transmission distance is perfect for the gym. Wish there was a percentage of battery notification though. Liked mine so much its my go to gift for friends and kids!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection, Fit

    Rated 2 out of 5 stars

    Didn't work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like over-ear headphones for the gym. I was looking to upgrade to a Bluetooth wireless model and saw these at Best Buy as a relatively economic option vs. Beats. The sound was pretty good. No complaints there. The Bluetooth connection would sometimes cut out on my iPhone. I couldn't trace this to any particular position or action; seemingly random. This wasn't a major problem though. My major issue with these was that they wouldn't stay in my ear when running. The over-ear piece is a sort of flexible rubber that wouldn't stay rigid to a position that forced the ear piece to stay in my ear. I had to return them as this was a major annoyance while working out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort, Sound quality

    Rated 4 out of 5 stars

    Works well, but a little bulky to wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this set of earbuds when running and biking. They are comfortable, sound good, and easy to sync via bluetooth. They are bulkier than wired earbuds, but a reasonable tradeoff compared with the hassle I had untangling my wired ones all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Does what I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range kind of varies. The sound is pretty good compared to some other brands but it is a tad uncomfortable to wear. The battery life is mediocre as well. Overall, it's a good product. You get what you paid for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    Great earbuds. Best price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are super lightweight, comfortable, and the sound is incredible. I would recommend these to anyone needing a good set of buds for working out or on the go connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    A little clunky, but GREAT sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Primary use is for running and exercising. The over the ear bits are a little clunky, but once they are seated, they're no problem. The sound is very good for their size (much richer sound than I expected anyway). Had a bit of frustration keeping the right bud seated until I realized that both of my ears are not the same size. Swapped out that ear gel and it's been no problem since. It will connect to two devices simultaneously (just follow the directions) so I have it paired with both my iPad and iPhone. Making and receiving calls have been no problem. No complaints from people I've spoken with over voice quality, volume, or background noise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection, Fit

    Rated 2 out of 5 stars

    Good Sound, Loose Fit, Button Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have really good sound for the money (better than the Beats of the same style I bought, but lost). However, the ear hoops don't keep the buds in your ears very well (at least my ears). I had some issues trying to keep them paired with my iPhone, with them often disconnecting mid-workout. Worst of all, the button to turn them off and on, and to pair them stopped working only 2 months after I bought them. It used to have a physical click to indicate it was activating, but now you can press really hard and it won't turn on. I'm going to go for a replacement under warranty hopefully.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Fit, Volume

    Rated 2 out of 5 stars

    Big Ear Headphones That Aren't Loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound good but they are NOT loud enough. They're durable and very comfortable. My ears are small so they don't stay in while I'm jogging.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort, Weight

    Rated 5 out of 5 stars

    Listen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to an iPhone...zero issues. Had it in ear for over an hour straight out of the box...it was comfortable. It met all expectations: It is wireless and i could listen to my music. It's lightweight. I would actually pay (silicone piece that actually goes into the ear) for an in-store trial for BT earphones, hard to pick a product based off of reviews alone. People have different taste in the way they like to listen to their music.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Pretty good headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy listening to music, you can say it's a requirement for me. I purchased these headphones after I lost my URBeats headphones, I wasn't expecting the greatest quality, and at times it can be a little glitchy, but for the most part it has been an excellent pair of headphones and provided clarity, bass, and most of all it is comfortable. I wold recommend this for you everyday music consumer. They aren't horrible but they are not the best in the industry.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    great for workouts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are lightweight and sound quality is very good. My only complaint is the fit, maybe my ears are small

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, confortable. Line of sight sucks though. Put my phone in my pocket and the connection will cut out. Nice for the price

    No, I would not recommend this to a friend
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