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Customer Ratings & Reviews

$399.95
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Comp. Value: $649.99

Customer reviews

Rating 4.6 out of 5 stars with 1229 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,229 of 1,229 reviews
  • Rated 3 out of 5 stars

    not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the money this is absolutely no better than sound bars half the price...there is no function on it to help with voice sync and paring it with my new $2000.00 Samsung produced no difference in the tv voice sync than my previous Samsung sound bar

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL 500 Sound bar system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is well built and cos try effective. However, it did not meet my expectations as far as sound enhancement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after two days. Replaced with Vizio Elevate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would just shut off for no reason. Very annoying while watching a movie and I'd have to turn everything off then back on and link everything back up. I only had it for 3 weeks and could only get store credit. I'm disappointed in the product and bestbuy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound Bar problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to unplug and plug it back in everyday in order for it to work.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We would like to work with you directly to address the issue with your JBL Bar 500, please contact our customer at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) JBL

  • Rated 1 out of 5 stars

    Dissappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to reset the bar but its been stuck on "load" the whole time try to fix it every way i can but it aint working it was a B-day Gift SMH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped connecting after 3 weeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped connecting after 3 weeks. Best buy wouldn’t take it back, forced to ship back to manifacturer and wait a month to see if theyll replace and send a new one. The hassle isn’t worth it

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback on our JBL Bar 500. We're sorry to hear that it didn't meet your expectations. If you need further assistance with the unit, we're here to help. You may contact our customer support via our official website or toll-free hotline. Please note that this product comes with a 1 year manufacturer's warranty. JBL

  • Rated 1 out of 5 stars

    horrible sound bar!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible product. never worked and the geek squad tech said they are junk!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you for sharing your feedback on our JBL Bar 500. We want to ensure you get the most out of our products. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please reach out to our Customer Support for further assistance. JBL

  • Rated 1 out of 5 stars

    Bummer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after one week . The sound went out as well

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Bar 500. First, check if the power cord is plugged into the power and the soundbar. Next, make sure that the soundbar is not muted then select the correct audio input source on the remote control. Connect the soundbar to your TV or other devices properly. Lastly, restore the soundbar to its factory settings by pressing and holding, the source, volume +, and volume - button on the soundbar for more than 5 seconds. If the issue remains, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST) for further assistance. JBL

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