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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3837 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,839 reviews
  • Rated 5 out of 5 stars

    "JLab Go Air Pop Lilac: The Perfect Blend of Style

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the JLab Go Air Pop True Wireless Earbuds in lilac, and I have to say, these earbuds have exceeded all my expectations. From the moment I unboxed them, I could tell they were designed with both style and functionality in mind. The lilac color is absolutely stunning—it's vibrant yet soft, making it stand out without being too flashy. The compact charging case is another highlight. It fits perfectly in my pocket or bag, making it incredibly convenient to carry around. The matte finish gives it a premium feel, and the built-in USB charging cable is a game-changer. No more searching for a separate cable—I love how practical and user-friendly this feature is. One of the best things about these earbuds is how lightweight they are. Even after wearing them for hours, I barely feel them in my ears. The fit is secure yet comfortable, and the different ear tip sizes ensure that they stay in place no matter what I’m doing—whether I’m working out, running errands, or just relaxing at home. Sound quality is where these earbuds truly shine. I was blown away by the rich, balanced audio that they deliver. The bass is punchy without being overwhelming, the mids are clear, and the highs are crisp. Whether I’m listening to music, watching videos, or taking calls, the sound experience is consistently impressive. The EQ3 Sound Modes are a fantastic addition. I love being able to switch between JLab Signature, Balanced, and Bass Boost modes depending on what I’m listening to. The Signature mode enhances vocals and overall clarity, while the Bass Boost mode is perfect for energetic playlists. It’s amazing to have that level of customization at this price point. Another standout feature is the battery life. JLab claims 8+ hours of playtime per charge, and I’ve found that to be accurate. The charging case provides an additional 24 hours, which means I can go days without having to recharge. For someone who’s always on the go, this is a major plus. Pairing these earbuds with my devices was effortless. The Bluetooth 5.1 connection is strong and reliable, ensuring that I never experience dropouts or lag. The automatic pairing feature is a lifesaver—every time I take them out of the case, they connect instantly to my phone. Call quality is another area where these earbuds perform exceptionally well. The built-in microphones ensure that my voice comes through clearly, even in noisy environments. I’ve used them for work calls, and everyone on the other end says my voice sounds crisp and natural. The touch controls are intuitive and responsive. I can easily play/pause music, skip tracks, adjust volume, and activate my voice assistant with just a tap. It’s nice not having to pull out my phone every time I want to change something. Speaking of voice assistants, these earbuds work seamlessly with Siri and Google Assistant. I use voice commands frequently, and the microphones pick up my requests without any issues. Whether I’m setting reminders, checking the weather, or sending texts, it’s all quick and easy. Another thing I appreciate is the IPX4 water resistance rating. I don’t have to worry about sweat or light rain damaging my earbuds, which makes them perfect for workouts and outdoor activities. They’ve held up beautifully during intense gym sessions. I also love how affordable these earbuds are. Given their high-quality sound, durable build, and impressive battery life, they easily compete with more expensive brands. JLab has done an incredible job of making premium features accessible at a budget-friendly price. The design and color options add to their appeal. The lilac shade is gorgeous and unique—I get so many compliments whenever I wear them. It’s refreshing to see earbuds available in fun, stylish colors instead of just the usual black and white. Noise isolation is surprisingly good as well. While these don’t have active noise cancellation, the snug fit does a great job of blocking out background noise. I can focus on my music or podcasts without being distracted by my surroundings. Durability is another strong point. Even after months of use, they still look and perform like new. The hinge on the case is sturdy, and the earbuds themselves feel solid despite their lightweight design. They definitely don’t feel cheap. I also appreciate the environmentally friendly packaging. JLab minimizes unnecessary plastic waste, which is a small but meaningful detail for those who care about sustainability. It’s great to see companies taking steps toward more eco-conscious packaging. Customer service is another reason I’m such a fan of JLab. They offer a two-year warranty, which is rare for budget-friendly earbuds. Plus, their support team is responsive and genuinely helpful, making the overall experience even better. For those who love gaming, these earbuds work great with mobile games. The low latency connection ensures that there’s no noticeable delay between audio and visuals, making gameplay smooth and immersive. Overall, the JLab Go Air Pop True Wireless Earbuds in Lilac are an absolute steal. They deliver premium features at an unbeatable price, making them a must-have for anyone looking for reliable and stylish wireless earbuds. I wholeheartedly recommend these to anyone who wants great sound, a comfortable fit, long battery life, and a pop of color in their tech accessories. JLab has truly outdone themselves, and I couldn’t be happier to purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pods!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grabbed these lilac JLab GO Air Pop earbuds and honestly I love them! The color is super cute and fun, way nicer than just plain black or white. They’re really lightweight and comfy, even when I wear them for a few hours straight. The sound is way better than I expected for the price. The bass hits nicely and the music sounds clear. I like that you can switch up the sound with the EQ settings too. Plus the little case is so handy, it has a built-in charger which means no extra cords to carry around. Battery life is solid. I’ve used them for hours without needing to recharge and the case gives me more juice when I need it. They connect easily to my phone and don’t randomly disconnect like some other earbuds I’ve had. Overall these are such a good deal. If you want cute reliable wireless earbuds that sound great definitely check these out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WOWzer for $20 Bluetooth Earbuds?!?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past few years, I've been purchasing budget bluetooth earbuds in search of that perfect fit & sound quality. These Jlab Go Air Pops are it! First day, I put these on while commuting to the gym, did my workout, went grocery shopping afterwards, & finally headed home... still plenty of battery life which I got almost 8 hours of use, as advertised! The fit is snug & doesn't move once in my ear canal, although I know all ears come in different shapes & sizes so may not fit everyone; I kept the attached medium size silicone eartips on. Tested all 3 sound profiles & decided the Jlab Signature sound works best for my EDM/trance taste in music providing punchy bass. The sound itself feels slightly muffled, maybe because these are on the bass-ier side vs others I own; note that the Balanced sound profile provides a flatter (less bass) but still decent sound. Build quality feels solid, although I continue to have a difficult time removing each earbud from the magnetic case, which I think is a pretty strong magnetic pull vs other bluetooth earbud charging cases I own. Watched videos & TV, didn't notice any lag time with lip sync dialogue - big plus here! Call quality via the built-in mics is good & functional both indoors & outdoors. The slate grey color I chose looks like a matte light blue finish & I may get a black &/or red one soon. Wish these came in a solid white. Great job Jlab for reaching the budget consumers market!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my JLab earbuds, and I’m honestly very satisfied. What I love the most is the incredible battery life. I can use them for hours without constantly having to recharge, which is perfect for work, workouts, or being on the go. The sound quality is really good, with clear and balanced audio. Whether it’s music or calls, the experience is smooth, and the noise isolation helps a lot too. In short, if you’re looking for comfortable earbuds with long-lasting battery and great sound, JLab is an excellent choice. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the cutest (in all colors) and very comfortable, ear pieces fit great and are great sounding. A must buy item, worth way more than some some expensive ones. And all fits in a cute little carry on , that closes w ear phones/cord built in. Perfect protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value EarBuds

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love jlab earbuds. They are noise cancelling and comfortable. Plus, super affordable compared to the more expensive brand named options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery lasted TWELVE hours!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, wow. I've used these for about 10 days now, so this is an immediate reaction, not a long-term durability. But the battery life these claim? It's REAL. I work as a stable hand and so am away from outlets for 8 hour shifts, and I listen to podcasts while I work. My previous ear buds were only lasting around 3.5 hours before I had to charge them. These? The first day I used them, I kept one ear bud in for 12 hours - 5am to 5pm - and listened to about 9 hours of podcasts. Only at 5pm did I get the 25% battery warning. The same has repeated every day since I have used these. Often, I clock out around noon to 60 to 70% battery STILL remaining. I've also not had any problems with pairing or connection so far. There's no sound cancelling/hear through settings, but honestly, with how this battery is acting, it's a fair trade. I have always loved this brand and wanted to get a spare set of ear buds, but these are now my main. Highly recommend to give these a shot, ESPECIALLY for $20!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beta earbuds that don't blow the bank

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing and cancels out most noise and for 27$ these are incredible and the app for the earbuds is way to use and every responsive i haven't had any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased with Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say these are the best earbuds I have had so far, based off of my needs. The battery life is top tier. I use mine for about 4-8hrs a day and I only charge them once a week or every other week. The sound is clear and loud. I have to turn them down for a comfortable level. I never have an issue with anyone being able to hear me while on calls or vice versa. I ended up buying a 2nd pair for a friend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My absolute favorite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my earbuds! They stay charged for a very long time. Today was the first day I charged them since I purchased them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re Actually Greaat Headphones Compared To The Price And Sound Is Good & Loud Also Has Changing Cable built In The Case Highly Worth Buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed Aerialist

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely in love with my JLab GO Air POP True Wireless In-Ear Headphones in light purple / lilac! As an aerialist who flips upside down at the gym frequently, I needed headphones that could withstand the sweat, speed, and drops in the air. These headphones have exceeded my expectations and have held up wonderfully over the past few months. I am thrilled that they barely fall out of my ears, solving a problem I had with other brands. Additionally, the Bluetooth connectivity is quick and hassle-free. While the audio quality isn't the best I've ever heard, I understand that you get what you pay for and I am more than willing to compromise on that front for the durability and comfort these headphones provide. Overall, I give the JLab GO Air POP True Wireless In-Ear Headphones a solid 5/5 rating and would highly recommend them to any athlete or fitness enthusiast looking for a reliable and affordable option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't buy apple EarPods, buy these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a pair of Apple EarPod, you can get 5 pairs of JLab Go Pod. Yes, JLab won the market. High quality of sound, well designed to fit, smart connection, eye catching color, and you don't have to freak out if your dog ate these. I bought one due to the color first in store, and came back online to buy 5 other colors. They are made in Vietnam. So you are surely know it is higher end of manufacturing. I can't give them any complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LIL LAVENDER JLAB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my JLAB AIR PRO, had too replace my old jlab, that I have had since 2018. Talk about longevity and durability, had too get some more. I’m telling you they are worth it and the price was very reasonable. They keep my vibe in check, while I be groovin. Music gives life when it’s good. The charge holds up good, long lasting, case even holds its charge, after two days of not charging the case, it still charges my earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to be a cheap backup for my other pair of earbuds. They are a great affordable price, and for what I paid, they are awesome! The sound quality is better than I expected and they’re comfortable. They also block out a decent amount of noise. Overall a great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JLab go air pop Is the way to go

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are the BEST budget true wireless earbuds you can buy!! Small fit for my ears and big enough to fit comfortably in my boyfriends ears! Great sound with multiple and easily accessible options. The range on these buds are phenomenal! The distance allotted with JLab go air pop is much wider than the more expensive earbud set I have from a different brand! I can definitely attest to the surprising durability and waterproof quality of these earbuds! I dropped one down the drain my bathroom sink! Thought it was lost for sure. A day later it connected to my phone and was playing music through the pipes! I dropped a magnet down the drain and pulled it right up. Cleaned it off and it is still working 3 months later with no issues. Still sounds great! Busy budget buy I’ve ever made!

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for your feedback. We love hearing from our customers and we'll definitely pass your experience along to our Product team. jlabaudio-conv

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time i bought these, ive had these for over a month now and may have dropped them a few times already. They are super easy to carry, and even easier to charge. They are durable and long lasting too. I may have dropped my pair a thousand times before i finally dropped it on the street and it got stolen. I bought these as gifts for my little cousins too, and then bought one for myself again. I love the amazing colors they are available in too. Ive bought one of each color as gifts. I wish they had a carrying case for them too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cheap headphones 10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! Very goods quality and stay charge for days i highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still cannot believe these are $25

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, these headphones are better than my airpods. I like how these stay snug in my ear, and the sound quality is just as good if not better. I work in a loud environment that requires hearing protection. I just pop these bad boys in and it serves as hearing protection AND I can listen to my music when walking around. Its insane that I never bought these sooner. For 25 dollars it almost makes me wonder whats the catch. Theyre too good to be true. The battery life is also crazy. If youre thinking about buying them. Just do it.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for your feedback. We love hearing from our customers and we'll definitely pass your experience along to our Product team. jlabaudio-conv

  • Rated 5 out of 5 stars

    Even survived the washing machine!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about theses ear buds. The most challenging thing I encountered was figuring out how to pair them. Make sure the Bluetooth is turned off of everything else around when trying to pair with an item.. will make your life so much easier. Also, I accidentally left an earbud in my pocket and washed it. I let it dry out and it works fine. That’s impressive! I’d like to mention, it’s so convenient that the case is so small (picture shows it compared to the size of a post it) and the charge cord is attached to the case. As long as you have a charging port around, you’re good to go. You don’t be disappointed with this set!!

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv