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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 5,573 reviews
  • Rated 2 out of 5 stars

    You get what you pay for, not bad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for calls, podcasts or low quality music. Only works in one ear at a time. Left ear cuts in and out for me. The rubber in ear piece in uncomfortable due to the logo, but can be replaced with more comfortable ones. You get what you pay for, for the price it performs as well as I thought they would, but if you want high quality sound, comfortable in ears, and perfect bluetooth connectivity, save up for higher quality.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Mattass76, than you for your detailed review.
      The earbuds should work at the same time if you so chose.
      Please try troubleshooting to pair both earbuds together by following these instructions:
      1. Put the earbuds inside of their charging case
      2. Unpair them from your Bluetooth device, and turn Bluetooth off
      3. While in the case, tap each earbud sensor 5x quickly, one at a time
      4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
      5. remove the remaining bud from the case, wait until you see a solid white light.
      6. Turn Bluetooth on, and pair them to your device.
      If you have any questions or concerns, please contact our customer service team for help -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I use them for watching TV shows on my phone and works amazingly.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my daughter but ended up giving to my nephew. They are 2 big for her ears shes 13.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Had high hopes...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that these would be exactly what I wanted, but not quite. I liked all the features, but in reality, both earbuds took turns randomly cutting out. Even while sitting still and with my phone 2 feet away, they still cut out. As a side point, the sound was 'tinny" and not loud enough. Therefore I am returning these and looking for something else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and affordable ear buds. They also connect very fast to Bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered 2 pairs. One for me and one for my daughter. We use them when we go walking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product! And the price was a super extra! The sound it is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Didn't fit me well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality but to bad it didn't fit my tiny ears.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rore, I'm sorry these didn't fit well for you. You can shop smaller ear tips as long as they are 3.5mm that may be placed on your earbuds for a more comfortable fit. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Good entry level ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. I wish there was more bass but overall am happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for runners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for runners or for working out, ear buds stay in place. Great price too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I’m enjoying the product and have no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works for inexpensivebuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my andriod..decent sound..mic is ok..no issues with connection eithdr

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    JLab Audio - GO Air True Wireless In-Ear Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may disconnect at times, however they are very affordable. You get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 sets as gifts. They were a hit! On sale so they were a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear audio. They fit in your ears easily. Great value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jlab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love Them. I take them everywhere I go. I use them most when I’m driving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jlab

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones works wonders, they fit good in my ears

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    You get what you for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume low barely could ear and people complained about hearing me. Switch out for Samsung eat bud

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey rioo,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Unfortunately, not very good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, not a fan, and I don't see why people seem to love them. They fall out of my ears after some amount of time, or if I'm chewing food, or if I make any sudden, and sometimes, not so sudden movement. I don't think they sound good at all, either. I really thought these would be great, but they ended up being a disappointment.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Drew, we are sorry these did not meet your expectations. If there's anything we can do please reach out! In regards to the fit and sound-we recommend trying out all the eartips. Getting a good seal can greatly improve the audio quality. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent. Havent had any problems and they sound good. Highly recommend.

    I would recommend this to a friend
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