Customer Ratings & Reviews

I've had the new refrigerator for abut 3 weeks now. Not only am I pleased but my lady is blown away, which makes my life a lot easier. It has everything you want from a daily appliance; looks, predictability, and dependability. From walking in to the Best Buy Outlet in the City of Bellflower to me sitting in my kitchen staring at my beautiful fridge, with a cup of Joe, its's been a great experience.

Beautiful and quiet. I highly recommend this fridge, is stunning in presence and quality. The deep drawers really make up for the lack of depth on the interior.

This refrigerator was very esthetically pleasing, and Smee wanted a counter depth. So win win, until we got it and very quickly realized that it makes ridiculous amounts of noise. At first we thought that it is working overtime, making ice and all that. We are two months in now and the noise and constant vibrations coming from it are starting to drive me crazy. It literally sounds like a running car outside your window. The muffled buzzing non-stop. We tried to get noise reducing mat, but I am afraid it made it worse. It really starts to work overtime.

Unit works fine, not worth the money, for the features it comes with. This unit should be half the price, looks nice though. Don't pay full price just buy an open box one.

Love the fridge and it’s design. Looks great in the kitchen. Only had it a month but works great. Love the flexibility of its various compartments to accommodate the things we put in the fridge. It is a counter depth fridge but interior space is maximized and accommodates our needs.

I have not owned this refrigerator for three years yet, and now I’m forced to dish out an additional $979.92, plus $134 for a diagnostic inspection. Turns out the defrost, fan and seals need to be replaced. It’s been two weeks since the repair guy told me he needed to order the part and now he said it’s going to be another week before he can get to it. I am extremely disappointed with KitchenAid, I only felt safe spending $4,409 on this appliance because I believed they were a solid company and brand name. I feel completely disgusted and robbed that they would not stand behind their product. If this company had any integrity, they would make a recall for this model (KRFC704FPS) and replace their faulty compressor that is a known issue.

First time w French doors, and lower freezer. Outside of getting used to the huge change from a traditional refrigerator/freezer, its a nice refrigerator. Had an issue with water leaking from dispenser, but Best Buy replaced with no further questions. Shelves can be adjusted, which wasn’t explained on first installation. So there is more flexibility than first thought. Costco people may find challenging, since bottles and jars are larger and take up room and door space quickly.

Love the fresh food space in this fridge! The layout allows you to see everything at a glance and it is well lit. Although the ice maker on the door does not put out the high volume that my Jenn Air did, we have not run out with some heavy ice users in the house. Have read about problems with this model, after I ordered it, but hoping it is a keeper because the interior design is great.

I got a killer deal on this fridge open box. Definitely worth the money! Love the design.

My favorite fridge to date. Solid construction and very spacious. Ice maker and water dispenser work so much better than my Samsung. Also, the lighting is very nice and encompassing.

Very pretty inside. Has a great amount of refrigerator space for a counter depth size. The freezer space is OK, and I prefer the drawers offered on other Kitchenaid models. I have an alternate refrigerator/freezer, so it works for me. It also makes a low humming noise. I replaced the previous one delivered due to a loud humming noise. This one still makes the noise, but is much more quiet.

I love this refrigerator. The way the shelves are engineered, you can see everything at a glance inside refrigerator. The self closing drawers are so easy use also. The lighting is different and so is the color of the shelves. Very new feel to it. I would buy it again in a second.

At his point, I just want my money back. Bought this model 4 months ago. Initially, it arrived with a huge dent in the front door. We sent it back and Best Buy replaced it with a new one about a week later. With that one, the water dispenser didn't work at all. So we sent that back and Best Buy replaced it with another new one. That one worked for 3 months. Then it didn't cool at all. Had to call Whirlpool to schedule a technician to service it. Had to wait 2 WEEKS before someone could come out. Once he got here, he found that TWO of the fittings were not installed so it had been leaking coolant ever since we plugged it in. He "fixed" it. Added coolant. But that didn't fix it. Fridge still wasn't cooling at all. Called Whirlpool again the next day for them to schedule service to come back. Had to wait ANOTHER WEEK for him. Turns out the compressor wasn't working at all. Whirlpool had to order that part. Waited 10 days for it to arrive... and another week for the technician to be scheduled. He installed the compressor a couple days ago. Fridge is cooling. But the FREEZER ISN'T AT ALL. So frustrating. I cannot recommend this model. Tech guy had told us this is the 2nd fridge of this exact model he's had to service for the same issues. I just want my money back so we can purchase another brand. We have gone over a month without a refrigerator and using our small beer fridge to tide us over.

Definitely the best looking counter depth refrigerator currently on the market. Energy Saver mode is not recommended for high humidity environments as it might leak from the ice maker; I was unaware before I purchased. I would have still purchased it had I known. It took some getting used to as it does not sound like the Kitchenaid refrigerator I replaced. The fact it’s an American company & America made was definitely what drew me to purchase another Kitchenaid.

Ordered for my new home. I can't wait to get recieve it and have it installed. Looks beautiful on the inside and out from the multiple times I've seen it in person. Only downside is there is not an icemaker in the freezer.

purchase item 4 years ago and a extended warranty. Have had it serviced twice already. Icing issue repaired under extended warranty. 2nd service cracking of interior surface of refrigerator. Extended warrant would not cover claiming cosmetic defect. Advised them that it is not cosmetic but a manufacturing defect and operational defect. Called Whirlpool same brush off and would not cover repair. If they continue to not back their products they will become just like General Motors dropping in customer satisfaction, sending their customers to foreign manufactures.

Beautiful and functional. My only complaint is that you have to open both doors to access the interior drawers. I had a previous version of this refrigerator and each drawer was lined up so you didn’t have to open both doors. Very minor. Shelves are adjustable, the wood interior is beautiful. Spacious and high quality. Love it!

I have had this refrigerator for about 2 months. Easy to see what is on your shelves. Efficient use of space. Stainless not really fingerprint proof. Measure your space at home and this in person. Listed dimensions a little less than actual. Barely fits in the cabinet framing.

We are enjoying our 1st month with our new KitchenAid refrigerator. I like the stainless finish and the counter depth gives us 4more inches in the kitchen which is nice too. Love having ice & water on the outside of the frig - very convenient!

The new Kitchenaid appliances are made very cheap, everything is now low grade, the doors, drawers are all made of thin metal and feel very flimsy. The doors on this model were too thick and sticking out too much even though it’s called a counter depth