Customer Ratings & Reviews

As an interior designer looks are very important to me. I read the reviews and failed to listen to them. Thinking maybe I will be lucky and will not get a bad fridge as I read in the reviews. Unfortunately my luck was not with me. I have owned this fridge since September 9th 2019 and I am now going to be on my second service call. My first experience was my food going bad as a refrigerator would not cool. They had to send out a tech which came and checked out the fridge. He determined he had to order a part as the original part froze up and would not do the job properly. So I had to wait several days for the new part to come in. Keep in mind I had no food as all my food went bad. Here I am less than a month later in my refrigerator is once again not keeping the proper temperature. Please trust me and do not buy this fridge. Do not be a sucker like me because it looks amazing. The actual mechanics and design of this product is very poor. There has to be a reason why there are so many one stars.

This fridge is top notch. The soft closing drawers were the deal breaker. Has all the bells and whistles. The interior has tons of room for all your food. Gorgeous fridge!

This is not a reflection on Best Buy, only KitchenAid. We have used their products for years and had been very happy. For a new home we built we again chose KitchenAid products for the kitchen and bar areas. Their stainless steel is such poor quality that you will almost immediately see the surface start to breakdown and rust. It has happened particularly badly on the dishwasher and refrigerators. We have had the fronts replaced and it happened again, only now the short initial warranty period has passed. So we will have to live with rust spots on them. They are using something that they call "stainless steel" but it certainly is not.

Purchased this refrigerator less than 2 years ago. Noticed rust spots within 7 months. I've only ever cleaned with KitchenAid recommended cleaner. I purchased the Geek Squad warranty - it was very easy to get someone to come over and check out the damage; however I was told the additional warranty does not cover rust. Now I have a $4k fridge with rust spots, which is a great compliment to a $60k kitchen remodel. Would have expected better from Kitchen Aid and Best Buy. Otherwise, works fine.

We originally bought Bosch appliances to upgrade our kitchen and they were a nightmare! The fridge was broken the day it arrived. This Kitchenaid refrigerator is incredible, all of the space inside is incredibly well thought out and executed. This is akin to the premium/luxury line of appliances, you can't compare this to GE, Samsung, LG, or anything else you will find on the floor of Home Depot. KitchenAid also offers a 10 year warranty on many of the parts. Aesthetically this is beautiful, the blank stainless steel is so clean and doesn't show fingerprints like regular stainless. I'm so excited to finish getting all of the other appliances, amazing quality. Inside, is also beautifully designed, fantastic layout, bright sleek lights that illuminate the whole interior. If you buy this, you won't be disappointed!

We've had this unit since the beginning of the year and while we do like the fridge, there are a few things that disappoint us. It constantly makes a loud buzzing sound when running. The technician said it's operating normally and mentioned that in the past KitchenAid suggested owners put a rubber mat underneath the refrigerator to absorb the noise, however it never worked. Had I heard this noise in the showroom, I would have reconsidered because you can easily hear it in our kitchen and living room. Second, the temperature varies between shelves. The wooden slide out drawer will read 30° F while the top shelf will read 45° F. Both of these temps go even higher when the unit is not running with the top shelf in the 50's. My 13 year old Kenmore, which is in my garage, does not operate like this, yet the technician states our new KitchenAid is operating normally. The main thing I like about the refrigerator is that it allows you to have a built-in look, within a cabinet enclosure and requires a 1" space in the back. It even has a 1" fin attached to the back of the refrigerator, with a sticker stating not to remove the fin, to ensure the 1" space in the back. This was a deciding factor in purchasing this unit since it allowed us to achieve the look we wanted. We just wish it was quieter.

Coming from a 16-year old GE Monogram side-by-side, it’s very interesting to see what $4k buys you in a frig today vs 16 years ago. I was limited to a specific size to slide into my custom cabinetry, with a very specific door hinge clearance on one side, and of my few optiona this seemed to be the best option in a french-door upgrade. First the good stuff: it’s incredibly spacious, the bottom freezer works much better for me than on a side-by-side with my side clearance, and the lighting is fantastic. The PrintShield finish is so good that I will eventually replace all of my old fingerprint-gathering Monogram appliances for PrintShield ones. The ice/water dispenser is WAY better than on my old Monogram, taller and easier to use, and I love the premium small cube size of ice. I LOVE having easy access to the ice storage bin right on the door. The Favorite/Measured Fills are a really nice touch that I use almost every day, and the Fresh Seal/filter system seems to keep my fruits much longer than before. Finally, this guy gets COLD....I had to bump up the temp a bit from the recommended temp as things in the back were freezing! Now the not-so good: it’s very loud. It hums way more than my Monogram, which was near-silent, and the ice maker is crazy loud, which is understandable given that it’s now on the door instead of buried deep in the freezer. I’m guessing that materials and insulation are not what they were in past, at least not at this price point. The sliding-back middle shelf for tall items is a bad design as the shelf is not flush when extended.....they should have just included one split shelf for taller items. The wood interior trim pieces are a strange design choice, but not worth paying the extra to get the Jenn Air version without it. Speaking of strange design choices, the curved-front freezer and handle makes no sense when paired with straight refrigerator doors and handles. Lastly, you can set the temperatures of the frig and freezer, but there is no temp gauge to tell you the actual temperature inside either. You just have to trust that the refrigerator is keeping the temperature at the settings you have selected. All-in-all I’m happy with the purchase, and would recommend it to others, but not necessarily as a value purchase.

Overview: This KitchenAid is a Gorgeous fridge that'll look fantastic in just about any kitchen. But as with anything that costs $4000, not every aspect of it is worth it. Pros: + Looks fantastic, inside and out. + Keeps your food cold. + Usages of space is good. You get 4 Drawer fridge functionality in a classic 3-Door + If you act like a tool, it'll last as long as you let it. + Handles are so much better than the market average. Cons: - Price is obviously very high - Fridge is pretty noisy for a refrigerator - Upon first setup, the refrigerator will take a while to reach appropriately cool temperatures in the fridge. So don't keep any food around that cant be left refrigerated when upgrading from your current model. Ours took 4-5 hours. - Bells and whistles feel pretty lacking for the price tag. Overall: You're going to buy this fridge cause you love how it looks. It utilizes space well and does its job. But you'll be paying a premium and the fridge isn't without its faults. Try to get it on a sale if you can. Make sure you plan ahead with your current food when upgrading.

Looks nice and matches the rest of our Appliances. Three weeks into its delivery, the back froze up, the user screen failed and our recourse was to call for warranty service. Best Buy will not return an appliance 15 days after purchase. We’re still waiting for parts on a month old unit and have no ETA on when we might have it fixed. Perhaps we got the odd one.

First one didn’t work... second one didn’t cool in frig and ice maker spit water everywhere....third ones ice maker doesn’t work right. One big chunk in it. Waiting on forth!!!!!

I paid $3779.99 for this beautiful fridge, and had my kitchen cabinets built in around this appliance, as well as a wine fridge and microwave, all from Kitchen Aid. Within 5 months, the ice maker did not work. Two weeks later, the Control board and evaporator cover had to be replaced because it was frozen solid and unit was not cooling. The new control board took over a month to come in. Two weeks after the control board was replaced, the unit stopped cooling. This time, it's the compressor. Word of caution, if you choose to proceed with purchase, be prepared to buy an extended warranty and have your food spoil a few times. Whirlpool will NOT replace it.

Items delivered and installed seem like decent quality so far. Install guys unprepared to install plug for microwave although it was on order. That was rectified and install was completed. Just awaiting stove now to finish the purchase.

So we just purchased a new home and needed a new fridge. Let me just say, it's AMAZING. I was a little hesitant going from regular size to. Counter depth, but this has an amazing layout and has just as much space as our other fridge. We moved everything from the old one to this one and still had room. Only problem I could see would be large Tupperware containers because of the depth. We have been able to pack plenty of leftovers in the tin disposable type containers with no problems at all. Absolutely no regrets. Not to mention all our guests rave about how amazing it look and how much room this thing has.

The fridge is beautiful and sexy but can not fit a 2 lt of soda or tall bottle of hot sauce. It’s not made for a big family or for kids. However, it works great love the features and am over all happy with it.

Not only is this refrigerator stunning in its looks but is incredibly functional as well. We have had kitchenaid appliances before but have so far been blown away by this one. It does everything it’s supposed to and looks great all at the same time. I’m absolutely thrilled with it. Also I have never gotten so many compliments on an appliance ever. It’s crazy how people take notice of this. I would absolutely recommend it.

We went to Best Buy looking to see what they had and this refrigerator was on clearance. We bought it on site as they stated it had a scratch on it. Then they delivered and installed it perfectly and then delivery people were so patient with my boyfriend as we tried to get the cutout just perfect. The salesman at Best Buy was amazing which caused us to go back and buy more from Best Buy since then, Overall Great purchase and the refrigerator itself has the most amazing lighting and ice cubes you have ever seen! Honestly its worth the buy for sure.

the fridge is beautiful and my friends love the interior look. however, the ice maker is just a bit noisy while making the ice and there is only ONE light in the freezer! very dark down there! but the rest is beautiful and im very happy!

Love everything about this refrigerator. The only negative is the ice maker. After 2 months it stopped producing ice. After talking to customer service I guess this happens a lot. If you do buy Kitchen Aid refrigerators with a ice maker, make sure you purchase a extended warranty plan because you will be replacing the ice make often.

This fridge is gorgeous and an excellent performer. I love the print shield feature.. no fingerprints!

Ok lets just start off by saying this isn't a starter fridge... we wanted something that looked built in but without the price ... This fridge is sexy... Yes I know its an appliance but with the stainless and wood interior it is the best looking appliance I have ever seen... the only con I have is that the ice cubes are too small, like nugget size ... but I know a lot of people like that so to each their own!