Customer Ratings & Reviews

The interior of this refrigerator is beautiful with the 'wood' accents and lighting. My only compliants are that the freezer is very small and the ability to put tall things in the refrigerator is a challenge unless you push back the sliding shelf which dramatically reduces you storage space. Great for one person, might be a challenge to get everything in for a family.

This Refrigerator is designed well, but constructed poorly. As others have mentioned, there is spray foam coming out of every possible place.The doors are wildly uneven, and the KitchenAid Repairman has said they are not adjustable, even though the manual says they are. And most frustratingly, it is LOUD. There is a high pitched whine coming from the control panel, and the normal running volume is high. The fact that KitchenAid representatives tell people to check a youtube video to hear how a refrigerator sounds, and even puts that suggestion in the manual, tells you that they are not meeting customer expectation in terms of the noise their products make. (Hint: improve your fridge; your customers already know what a fridge should sound like.) There are much quieter brands on the market. For the price, the refrigerator should be much better.

This has a nice layout, as I can get a lot into it. The stay fresh features really do help keep your refrigerator odor free and make your food stay fresh longer, BUT it makes a loud, high- pitched whining noise ALL THE TIME. The ice maker keeps very little ice. The left door makes a loud slamming noise unless you make a conscientious effort to close it very slowly.

The pictures don't do it justice, you really need to see the inside to appreciate it! Black Stainless Steel resists fingerprints beautifully, very roomy fridge and freezer, very very happy with this purchase!

I paid $3779.99 for this beautiful fridge, and had my kitchen cabinets built in around this appliance, as well as a wine fridge and microwave, all from Kitchen Aid. Within 5 months, the ice maker did not work. Two weeks later, the Control board and evaporator cover had to be replaced because it was frozen solid and unit was not cooling. The new control board took over a month to come in. Two weeks after the control board was replaced, the unit stopped cooling. This time, it's the compressor. Word of caution, if you choose to proceed with purchase, be prepared to buy an extended warranty and have your food spoil a few times. Whirlpool will NOT replace it.

We got this fridge in January 2017 the ice maker already had to be replaced in June and now the entire fridge and freezer isn't working and the part is on backorder we have now been living out of coolers for a week and still have another week to wait for the part to be available not what you would expect from a new refrigerator I would not recommend this fridge to anyone it's not worth the money

We had this on order for 10 weeks, but it was certainly worth waiting for. This fridge is beautiful, spacious and the build quality is excellent. The PrintShield stainless really works. It is a bit less shiny than bare stainless steel, but it is a very elegant look. The platinum interior is very classy. The fridge is also very, very quiet. You can hardly hear it running! The only negative is that the freezer lighting is really limited. Given the light show going on the in fridge section, you think there would be more lighting in the freezer. Other than that, this unit is first-rate!

We are on our second fridge. First one leaked water from the inside the day we installed it (whenever we used the water dispenser). We got an exchange and it was good for about a month, then we noticed the water leaking through the same area inside. Tech coming out to hopefully fix. Otherwise we love the size and design. I just wish it worked like it's supposed to!!!

Sadly we returned it. It has/had a loud high pitched ring, similar to an LED light bulb about to burn out. If you put it in "Energy Saving Mode" it would turn off the ring. When you open the door the ring would immediately shut off as well. I was ready to live with it in ESM but then condensation happened. Running down the walls and seals and everything inside had condensation on it. The pick up guy said he heard it and he hasn't heard one do that before. Can anyone tell me if theirs does this too or did we get a bad one and a new one would be fine?

I am really enjoying our new refrigerator. For a counter depth refrigerator it has a lot of space and great lighting. Also, I love having the freezer below. There is only one reason I did not give it 5 stars and that is because of the Ice Maker. The Ice Maker just simply doesn't put out much ice. Now when we have people over we have to buy ice. I hate that inconvenience. I think I read that when you buy the refrigerator you can include an ice maker in the lower freezer, if that is true I wish we had done that.......then it would be perfect.

In the last 6 months since I’ve purchased the refrigerator, it has broken down 4 times. Each time 3-4 parts needed to be replaced, and the parts took 1+ months to arrive. Needless to say, the refrigerator has been out of commission more than it’s been in use

We are done with this piece of junk. We have gone through three of these. First, leaking water from inside the fridge. Second fridge, water dispenser broke within two days. Third fridge....the freezer just broke. We are storing our food in the $500 Fridgerdaire in the garage while we find a new, non-Kitchenaid brand.

If you are looking a counter depth Kitchenaid/Whirpool refrigertator with an ice maker stay away from this model. The refrigerator is great looking, spacious, the wood trim makes this product stand out and it's cold. The ice maker is another story, it is petite in capacity maker compared to the three Kitchenaid's we've owned. Second, it only produces about 1/3 of it's capacity. At best we can get two 12 ounce glasses worth in one day. If you have more than two people using ice, forget about relying on this ice maker. Go buy a bag of ice. Third, it takes 24 hours to make ice. We have had KItchenaid service techs look at it twice, stating the ice maker is working perfect and this all we are going to get out of it. It's a shame to spend $4,000 and not have a reliable ice maker in a good refrigerator.

2 months after the most painful installation experience in my life (blame that on Best Buy), this refrigerator stopped working. While obviously still under warranty they sent a service company to our house who informed us we needed a new compressor. While no expert, a compressor is something that should not go out until 8, 10 or 12 years after purchase, certainly not 2 months. I am convinced that the product will continue to break down after repair but they will not replace it. So we are living out of a cooler for 5 days and as a result have lost all faith in the Kitchenaid brand.

the fridge is beautiful and my friends love the interior look. however, the ice maker is just a bit noisy while making the ice and there is only ONE light in the freezer! very dark down there! but the rest is beautiful and im very happy!

My wife wanted this fridge because it looked pretty. Counter depth makes it seem small as there is little depth. I like that it is wide so everything is easier to get to. There are a lot of configuration and doohickeys that I have not gotten around to exploring after only 1 week of use. Lots of door storage. In door ice maker and water dispenser are good. The lock feature for the external dispenser will probably turn out to be useful with my small children. The ice bin is small and slow to make new ice. If you have ice eaters then you will likely be turning on the "max ice" feature often. If guests come over the ice will be out by the end of the night. It does produce a audible humming/buzzing sort of sound. Not loud, but always there and noticeable. It would drive me crazy if my room was nearby or if I lived in a loft. I did see something about turning off an energy saving feature to reduce noise, but have not tried anything. If I had chosen, I would get the a full size or something with a bigger ice maker.

Great fridge high end except temperature panel peels off easy had to have it fixed other than that agreat addition..hopefully that is all the issue. Would have givenit a higher star but because of the temperature panel peeling off could not do it..

The first unit that was delivered had doors that were so uneven the delivery crew couldn't adjust them to look even marginally even. Two weeks later (a Best Buy absolute F-up story of its own!) the second unit was delivered. This second unit had doors that were kinda/sorta even but the handles on the two fridge doors were noticeably uneven! Recall, at the time of my writing this review, this refrigerator costs nearly $4000. This is NOT what one would expect from a 4k unit. By this time, I've been without a proper refrigerator for an entire month. I threw up my hands, thanked the delivery crew and signed off on the BOL. If you're buying one of these units, you REALLY need to do a thorough inspection on delivery. Best Buy looks to be buying the 2nds and factory rejects from KitchenAid. Overall, A comically bad experience with BB. I'll probably be again using Lowes and HD for appliance purchases.

We are thoroughly impressed we this beautiful refrigerator. It so functional and a joy to use. It makes the cutest little cocktail size ice cubes. It's as georgous inside as it is on the outside. We just love it!

Not working after only 3 months and Kitchenaid sent a defective evaporator cover to supposedly fix the suspected problem. It seems that this is a common problem with this model. We are now 2 weeks without a fridge, and all they can say is they are searching the U.S. for the part and will expedite shipping...otherwise the part is back-ordered for another 2 weeks. Do not be tempted by this nice looking fridge....it is junk! If I could give it no star, I would.