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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1935 reviews

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  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,935 reviews
  • Rated 4 out of 5 stars

    Good Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great refrigerator. My only complaint would be that the 2 drawers for produce is not deep enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase Highly recommend this fridge for everyone with a family of 2 or more kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 center drawers are AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 door frig is the way to go! Saw it in the showroom and it was a must have!!! The 2 mid drawers are fantastic!!! Overall-Design is functional and very ROOMY!!! Also like the freezer set up and the 2 horizontal drawers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kitchenaid Refrigerator is AMAZING!!! Plenty of space to store the amount of groceries we do. Aside of the first refrigerator being damaged and having to wait a few extra days for a new one, the refrigerator is awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for organization

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. No issues so far. I'm huge into organizing so I love the two extra drawers. Perfect size for our family of three...soon to be four.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylistic, Well-Built Machine with Beautifully Designed Handles and Storage Compartments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the size and number of drawers that come in it. Allows the ability to separate different items like cheese and lunch meats.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a previously satisfied Kitchen Aid customer, I was thrilled to see this product and bought it at first sight. However, less than a month in use and with the refrigerator full of food, it stops working, bit nervous but not worried, confidant that Kitchen Aid would stand behind its products, were told that the earliest a repair person could come to look at our refrigerator was 10-days, that seemed bit odd, asked to speak with supervisor, explained our situation, we have no back-up fridge and over $300 in food and again we were told 10 days is the earliest and best we can do, we're sorry, we just have to deal with it . We're still waiting for the repair person to show up but based on this brief ownership experience I wouldn't trust my families needs to KitchenAid.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love this fridge! It looks great, We love the double drawers for drinks and veggies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    expensive - nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice fridge. very expensive that's all done bye

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous refrigerator had the same cu. ft. as this one, but this Kitchen Aid has more organization built in and it looks like it is half full when compared with my old one. I am thrilled with this purchase and it looks beautiful in my kitchen!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit end of Feb 2024. I also bought the geek squad extended service contract. This unit failed barely over 1 year later in Sept 2025. I have had multiple service calls (under contract of coarse) approx 5-6 calls in sept, oct, nov and now again in December. This is the most expensive bad purchase I have ever made. And to top it off Best Buy Geek Squad can’t get it fixed properly. I will never buy this brand refrigerator again. It is the worst I have ever owned

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are having with your Refrigerator and would like to speak with you further to see how we can help.
      Please contact us directly via:
      Facebook at https://tinyurl.com/KitchenAid-Facebook
      Instagram at https://tinyurl.com/KitchenAid-Instagram
      We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Highly disappointed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very disappointed in this refrigerator. While it looks great it is very poorly made. It’s not even two years old and we have already replaced the ice maker twice and now the control board and inverter need to be replaced. For a refrigerator that’s over $4000 I would expect it to last longer than the cheap one we bought for the garage!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, Steve. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything. Is the best refrigerator of kitchenaid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    look nice, good Refrigerator, a lot of room, with many options to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the look of this refrigerator along with the way it is set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    kitchenAid refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service getting it deliver and install working good and like the 5 doors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s elegant. It’s beautiful and I love it. I just bought a new home and this is the center piece of my kitchen. Everyone loves it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Shelving

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and the ideal of immeasurable storage. Please don't be deceive. The shelving has a great look but not sturdy. Items heavier then a can good causes on the shelving to tilt inwardly as if the items will fall out when opening the doors. We had a family cookout and leftovers look like a disaster waiting to happen. The storage bins slides in and out as long as you don't put a jug of milk on the shelving. When you use the ice/water dispenser; it throws ice chips everywhere and water runs down the door. A draining mechanism would been nice. The rolling wheels does NOT support the weigh of the frigid. It done a number on our kitchen's floor. Stay away from this train wreck. However, it has a great look.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Pete, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Best one so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice layout. You will need to think about where you want to store items and move the shelves around to get your optimum setup. The drawers are super nice. I dedicated one to cold beer and that is working out well for me!!

    I would recommend this to a friend
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