Customer Ratings & Reviews

after install, this unit did not cool. It was very hard to deliver 60 miles away and to have 3 guys carry up a flight up stairs. I scheduled an appointment and the geek squad cancelled my first appointment the day they were suppose to come out. Then came out on the second appointment where the tech spent 5 minutes and deemed it not repairable. I was tired of not having a refrigerator so, as I am handy, I tried to replace some components. The tech might have been right since I could not get it to work either. Geek squad said since I purchased it a Best Buy clearance...all I could do is load it back up on the truck and return it 60 miles to the clearance center. The warranty did not cover replacement only my purchase price back. To make matters worse, I was in an accident trying to return it and the refrigerator was ruined. Not their fault for the accident but IF it worked I would not have been in that situation. At that point, I could not return it and I lost 100% of my money. At least they were gratuitous enough to refund a prorated amount of my warranty cost. Don't buy geek squad warranties on clearance items, they do not honor replacement.

This KitchenAid 5-door French door refrigerator exceeds all my expectations in a 25.8Cu.Ft. fridge! It has lived up to everything it was designed to do and is the BEST fridge I have ever owned! I highly recommend it!

excellent refrigerator - love the extra drawers on the front - i keep sandwich meats and cheeses in one and fruit in the other - my kids can help themselves without messing up the main part of the refigerator.

This review is for KitchenAid-25.8 Cu. Ft. 5-door French Door Refrigerator-stainless Steel. This refrigerator has cool sliding drawers on the inside. Plus it has two extra middle sliding drawers on the outside that close securely. The French doors are weighted so the close securely. There is plenty of interior space for a family of 5. Ice maker and water dispenser work great and lots of options that are nice to have. This refrigerator is very expensive but waited it out till I got it on sale.

So far so good, looks great, lots of room. Matches the rest of the appliances in our new home.

This fridge is top quality. I have so much room to organize my food/drinks inside. It looks attractive also and the water filtration is a bonus!

Really enjoying 1) lighting in front of food, 2) middle drawers, 3) multiple freezer baskets

Love it, lots of compartments to store food, so far no issues

We love our new Kitchenaid 5 door refrigerator. It’s the last piece we needed to complete our kitchen suite. We had to move a wall to make room for it, but it’s totally worth it. It’s huge inside, plenty of room for a pizza box which we could not fit in our counter depth fridge. We love the drawers for quick access to drinks. The freezer space is also great. So far, we are completely thrilled with this purchase.

Love this refrigerator! It is roomy and so organized. My produce is holding and looking fresh longer. The only thing that is a little of a problem, is that with such beautiful organization comes lots of crevices to keep clean.

The design is perfect , but the door of refrigerator it gets dirty and scratch too early

This is my second Kitchenaid refrigerator. The first one was less than 3 years old and it went out. The whole middle section did not keep cold. I loved this model because of its looks and is spacious and just absolutely beautiful inside but I am weary of the same issue as my last fridge since now I have thermometers all inside and it almost always reads 40 degrees even though I have it set at 35 degrees.

We purchased all KitchenAid appliances for our kitchen remodel in May 2018 from Best Buy; Refrigerator, Double ovens, Microwave drawer, Gas cook top and hood. We did an abundant amount of research before deciding on KitchenAid. The reviews and customer satisfaction seemed all positive to us... but we have not been so lucky. We have had an issue with ice production since day 1, even when we enabled the 'continuous ice' function. We followed all the 'trouble shooting' recommendations to no avail. In March 2019, the roof of the fridge starting leaking water sporadically. We called KitchenAid, as it was still under manufacturer warranty, and filed a repair claim. They sent out a local appliance repair company who stated they fixed they leaking and ice production issue. Ice production seemed ok, not nearly producing the amount of ice we received from our previous 'other brand' fridge (that was literally 1/4 of the price of this KitchenAid fridge)... Jump to today, 5 months later, and the fridge is leaking again, and there is almost NO ice produced at all. We call KitchenAid, thinking since this is a reoccurring issue they would take care of it? Nope. The customer service rep told us that we would have to pay a diagnosis fee of $100 to the appliance repair company since we are out of warranty. Since they referred the same company that originally came out, I contacted that company to advise that this is the same issue they supposedly repaired in March. I was told that they only have a 90 day warranty on their services, and I am out of my manufacturer warranty, so I would be responsible for service call fee of $100 PLUS all parts and labor. The KitchenAid CSR couldn't care less. She basically told us there was nothing they can do. So, in closing- do NOT pay $3,500+ for this refrigerator- it is NOT worth it, and the customer service from KitchenAid adds insult to injury.

Love this fridge! Works great and looks sharp! Would buy again

Love the lighting. The shelves were tricky at first to install but once in, no issues. One of the doors is lower than the other, even after adjustment.

Great refrigerator great delivery service Thank you

We purchased the 25.8 Cu. Ft. 5-Door KitchenAid Black Stainless Steel Refrigerator. We love it. The compartments are amazing. We have one specifically for our fur baby Blaze. It holds so much food items. We will be buying the KitchenAid Cooktop and Microwave.

We like this fridge with 2 exceptions. We have a small concern that the lighting inside the fridge compartment seems dim. Our biggest problem is that the water and ice still smell and taste like plastic even though we have run gallons of water through both systems. It seems this is a common complaint among reviewers but we only saw this after our purchase. It sounds like this will be the case every time we replace the water filter ($40 to $60) which we are supposed to do every year. Fortunately we have good tap water for drinking but the cubes still taint the flavor of the drinks we put them in.

This refrigerator is fantastic. It looks great. It is quiet as a mouse. We absolutely love it.

Beautiful fridge Spacious.Clean water and ice Well worth it. One thing! DO NOT order this online. Beat Buy uses a third party and the service was beyond horrible and frustrating. They delivered the fridge and REFUSED to put it together and place it in the kitchen! The fridge was in my living room for 4 days until I raised so much hell they finally sent out the Geek Squad!!!