Customer Ratings & Reviews

Excellent product that performs as stated and advertised.

These double ovens are great. It had 2 spots for thermometers inside and also has convention on BOTH ovens which is somewhat rare.

Had this item delivered and installed it myself. It is much heavier than the existing unit. Installed it and works great!!

This purchase would not have been possible without Michael Burton and John Stewart from the Edgewood store. The oven has been installed and we are excited about using it.

wonderful appliance - very pleased with the purchase and prompt arrival. great upgrade for our kitchen... attractive construction has a solid commercial feel

DON'T BUY HERE, DON'T PURCHASE EXTENDED WARRANTY! Here's what happened with a dishwasher I purchased: BEST BUY….BLACK FRIDAY, BLACK MOLD….BEWARE!!! I have been purchasing appliances from Best Buy for years; all is GREAT until something goes WRONG! Then Best Buy and their insurance companies deny, divert, and disappear! The last appliances I purchased from Best Buy included a dishwasher with delivery and installation. It was installed incorrectly or it was defective to begin with. The drain line ruptured and cause black mold and mildew issues; damaging the new flooring and cabinets in a new custom built home. Best Buy diverted the claim to contracted installer, CRST. CRST first denied the claim stating they did not install. After proving that they installed, CRST denied the claim saying a rodent caused the rupture. After proving that a rodent did not cause the rupture, CRST agreed and forwarded the claim their 3rd party installer (Subsonic Deliveries And Installations LLC ) and Subsonic’s insurance company Sutton Specialty Insurance Company and/or Golden State Claims Adjusters. It has become a spiders web to know which insurance company is responsible. Golden State Claims Adjusters states they didn’t provide coverage and Sutton Specialty is stating Golden State did provide coverage. All I know, is I purchased the Dishwasher from Best Buy, with delivery and installation; and their contractors installed it incorrectly! I now have a BLACK MOLD AND MILDEW PROBLEM that cost over $26,000 to repair. I To date, Golden State has denied the claim due to no coverage, CRST has switch horses and has denied the claim AND has confirmed that they may have sent the claim to the incorrect insurance company and will forward the claim to the correct insurance company though CRST has denied it….which makes no sense. And Sutton Specialty Insurance has disappeared from contact though the Washington State Labor and Industries website lists them as the insurance company, and BEST BUY has disappeared from taking responsibility. So, if you want to buy appliances this BLACK FRIDAY or sooner, or later….DON’T purchase them from Best Buy with delivery and installation, you may think you are saving $$$ but it could likely cost you $26,000 or more in damages. Not to mention the irritation of writing a review like this, dealing with BEST BUY management, dealing with Insurance companies and insurance adjusters.

I love them. For seven years after buying our house, I had double ovens 13 years old when moved in. They did not have even heat and I couldn’t bake goodies.

We were able to purchase these ovens at the very lowest price. Installation and delivery were on time. Great service.

Arrived on time(unlike most other stores) and local installer did a great job. It all went smooth! Still learning all the new features but so far it’s a great oven and just in time for the holidays.

I live my new true convection ovens Superior Quality product., kitchen aid you Rock!!!!

Installation was fast and easy after third party preparation.

Delivered and installed oven with broken glass. The bottom ovens glass was completely shattered and the installation professional told me he thought it was supposed to look that way. Exchanged the item, waited another week for delivery and installation. When they arrived the guy couldn’t install it because he wasn’t a part of the install team. Ticket was wrong. Still waiting on an oven to be delivered and installed and it is almost 4 weeks since purchase. First appliance purchase at Best Buy, needless to say I won’t be coming back and wouldn’t recommend spending $4,000.00 with this company.

This item has not worked since it was installed. When it is supposed to be at 350, it is 60 degrees lower.

I’m building a house so this oven has been in its box for a couple of weeks. I just opened the box for install and noticed 2 spots where the enamel is messed up where the door attaches to the clips. I am now trying to get a new door to replace the bottom door only. We’ll see if my star rating goes up. I haven’t used it yet. I’m familiar with this oven. Very unhappy with my first impression.

The oven is sticking out and leaning forward. It is unacceptable.

This oven is a dream. It's so quiet, cooks evenly, and it's so pretty. I have tried the easy convection setting which does a conversion for you based on a normal cooking time. The buttons amd controls are intuitive. Only strange things is how quiet the timer is. I have to set my phone to really get my attention.

We needed to replace our 18 year old oven and after a lot of research we decided on this KitchenAid oven. We are very happy with it so far and it looks beautiful in our kitchen. It comes with a gliding/roll out rack in each oven which is nice for large roasting pans. The heating element is hidden which makes it so much easier to clean. This oven also has the convection conversion feature that converts a standard thermal bake cook time and temperature into an ideal cook time and temperature for convection cooking. The only con that I have is that it takes a lot longer to preheat than my old oven

This was a less expensive alternative; it takes forever and ever and ever to warm up - best not to be in any sort of hurry - give yourself 20 min or so to warm this thing up; the convection seems to - well, not really be much in the way of convection; the touch pad is somewhat confusing, especially if using the timer, and the timer alarm? If you are more than six feet away, you will not hear it. The timer is effectively useless. Other than the nice looking steel exterior, this is little more than the old Whirlpool it replaced. As this is written, contemplating using our 60 return rights, even if we have to cough up more $$ for a better oven.

Excellent, works great Dishwasher is really quite, cleans great. Love the down draft works really well I was afraid cam was too low but it’s not. Stove is awesome and looks great. I would buy it all again. I hope they come out with WiFi and double doors on the top oven before we move to our next house

The first oven was delivered with a locked top door and nobody could figure out how to unlock it. We arranged for an exchange and the second one seems to be functioning as intended. We've only done the initial burn off test, but we plan on baking holiday cookies soon. We love the modern design and the quiet operation, The control panel interface is a bit awkward and will take some getting used to. The second unit had slight bent metal damage to the bottom vent during installation and we should be getting a replacement part to fix it.