Customer Ratings & Reviews

It might be good if it ever works. The oven has never worked and the part that the service center says is needed is on indefinite backorder, leaving me in the lurch for the upcoming holidays. My $4500 range is useless as an oven, and the KitchenAid response has been terrible. BestBuy also unable to help since it's under mfr. warranty.

oven has a timer feature didn't know it existed. we haven't used it yet. oven cooks well

Easy to exchange this unopened product at Best Buy. Helpful people and positive experience

Very happy with purchase and pre-planning I received from Best Buy, Kathrine was great.

This Range is very nice. Replaced an older Jen Air. Very happy. Very well made.

Pleased so far. Pleased so far. Pleased so far. Pleased so far.

Excellent build quality and strong fan make this a good range. It is a little pricey due to floor exhaust, but if you need it - it is one of the best.

Our stove was delivered as promised and installed quickly by very professional people.

Cancelled our order because the item changed from a 10/12/20 delivery and installation status to a backordered status with unknown delivery date.

Product was damaged and rejected. Installer damaged door to house removing unit

We had no choice but to get this oven. I replaced an old Jennaire electric range with a downdraft for this dual fuel. We are still getting used to cooking with Gas top. Much hotter. The over so far seems to be great. (Especially compared to my old overn). Very even cookies when baking. Haven't cooked a whole lot more. But I do have a complaint. They made the two front gas burners in the front large. A medium and small size in the back. I liked having a bigger one in back to boil water while more fine tune cooking on front burner. Having to reach over a large boiling pot of water to stir gravy... no fun.

I love my new Kitchenaid 950 downd raft electric range. There is one caveat. The self cleaning Aqualink does not clean. I tried to use it the first time as there was light coating of burnt grease spatter. After the first cleaning I couldn't detect any differences so I ran it a second time with the same result. I called out repair technicians and they informed me that this was normal. They said they get a lot of these calls. They suggested I clean by hand with distilled water with lemon juice. It didn't work. The only way I could clean it was with a nonscratch pad and soft scrub. However it took me well over two hours doing this. So now I will be cleaning more often. Bottom line don't expect Aqualink to perform as advertised.

I'm giving 3 starts for the moment. I just got it delivered, and everything looked great, EXCEPT it replaced my Jennaire downdraft. Which vented out the right side of the unit. This unit doesn't allow that, only floor or back wall venting. So I now have a major project on my hands. If we get it working, I'll update the review. Otherwise, just a warning.

I recently purchased this item as an "open-box sale" and was initially a bit skeptical. However, based on the advice and guidance of store sales personnel, especially stating that the range was classified as being in excellent condition and 14-day return policy, I opted to proceed with the purchase. Out of the box, the range was truly in excellent condition and fully operational. My wife and I could not be happier with the purchase, especially with the substantial price reduction of the open-box item and the avoidance of a long delay due to supply chain issues. Thank you Best Buy!

Whatever Jackalope designed the touch controls on top of the range needs to find a job as far outside any design or engineering discipline as possible. I don't think these controls will last very long. They are constantly malfunctioning and every drop of water or grease activates various controls in the middle of your cooking. Fans turn on, baking temps get cancelled, the range suddenly goes into "self cleaning". HORRID HORRID HORRID design on what would have been a decent range.

A disaster- it didn’t have a blower motor in it and Best Buy hauled my current stove away. Now I am without a stove/oven for approx 10 days, and we cook all the time! Could not be more dissatisfied, really poor.

NOT the range, but BEST BUY. Not at all happy. Went to store and asked SPECIFICALLLY what I needed to have this range installed. They said NOTHING about the 220 outlet. Found out that I also had to order the recirculating vent separate. Had to then wait 4 months before they could install. They get here and that is when they said "oh we can't install it". Installers said they should have had someone come to inspect for this. NOPE nothing about that either. SO now paying to have someone run 220 wire thru my NEWLY remodeled kitchen (at any point earlier this could have easily been done). They had better be able to install it then.