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Customer Ratings & Reviews

KitchenAid - Superba Series 24" Tall Tub Built-In Dishwasher - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 72 reviews

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86%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Kitchenaid over Bosch

    Posted
    smartshopper101

    Hesitantly went with this dishwasher after months of research instead of a Bosch because of the heated dry and disposal features. We have put this dishwasher to the test in the last few weeks to make sure we like it before the 30 day return policy is up. I have been thrilled with it's performance. I used to rinse my dishes so well before I put them in that when I opened it, I sometimes couldn't tell if they were clean or dirty. I have been putting in dishes without rinsing them at all...just scraping the scraps into the sink and loading. I even put in lasagna plates...leftover lasagna that I heated to near boiling on the plate. I did use the Power Scrub cycle for this and the dishes came out sparkling....shocking! It loads really well too. I love the upper rack...tons of space. The lower rack fits a lot too...my only complaint is that I can't fit my cookie sheets in or my really big chili pot...not enough height. That's disappointing. Looks great! Super high end look. A little louder than I expected...not whisper quiet...can hear maybe the disposal occasionally, mostly right at the beginning of the cycle, but not at all a deal breaker...still quiet, just not silent. Overall, am very happy with it and would recommend it...and I am picky. My friend tells me I shop for the thrill of the return...plain and simple, if it's not good enough, it goes back...and I'm keeping this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely pleased!

    Posted
    ggcbsoccermom

    I started out with a Maytag that had almost the same features as this Kitchen Aide model although the Maytag did not have the easy-adjustable upper shelf like this one or the adjustable tines. We installed the Maytag ourselves. On the second load in the Maytag we looked under the unit to check for leaks (we are on wood floors). Thank goodness we did, water was pooling under the unit. We pulled it out and ran another cycle to see where it was leaking. During wash cycle water was coming from the tub itself where it was "seamed" on an outside edge. We returned it and continued to shop. I searched the Kitchen Aide site and found the model that I felt had all that I wanted and located it at Best Buy with an incredible sale price. We did the install again. The Kitchen Aide has extra insulation that Maytage did not on the underneath side. We have had it for 2 months and I love this machine. You must use the rinse aid but I always do as we have extremely hard water. My dishes are spotless and the unit is super quiet. If it didn't have a light I would not know when it is running. The pro-scrub feature does work but I pre-rinse. Love the free-standing silverware basket for unloading and it's nice and large. Upper shelf adjusts easily. This machine far surpasses my 10 year-old top of the line Whirlpool(which I really felt was a good machine, we went to all stainless). No complaints at all!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great!

    Posted
    MLVB
    • My Best Buy® Elite Plus Member

    What i like the most is how well it cleans the dishes & the heat dry setting. Some dishwashers are higher rated for energy saving, but i've heard from a lot of friends who have those kind that the dishes are still wet, even the day after the wash is complete. I read a few reviews saying that the top rack breaks easily, but we bought it anyway, have owned it a year and a half and have had zero problems, but i never load heavy things on the top rack because i always remember those few reviewers who complained about it. I think the reason the top rack "seems" a bit flimsy is because you can raise or lower it depending on your needs, for instance having to move the top rack up because you made a huge Thanksgiving dinner and have the bottom loaded with bigger pots. I've never moved the top rack yet tho. I do like that it fits way more dishes than our old dishwasher because of the tall tub, sometimes i only run it once per week due to this, and I noticed i can fit my tall "travel" coffee mugs on the top rack, which i could never do in our old dishwasher. It also came with a pot scrubber setting, but i wanted to see how well it cleaned dishes, and couldn't wait to throw a baked on lasagna pan in there, not using the pot scrubber setting, and was happily surprised at what a great job it did without. It is very quiet, which i like, because having our living room open to the kitchen, didn't want to hear it. And let me tell you, I was told our old dishwasher was quiet, and it was loud as could be, this dishwasher is very, very quiet. You can hear it, but its not loud at all. Barely noticable infact. In a nutshell, it cleans dishes spotless, it dries the dishes well, you can turn the dry setting to off if you prefer, it's quiet, and the stainless steel is easy to clean with windex. And it has the added bonus of a hidden contol panel, but has a blue light that appears so you can tell when it's done. Highly recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Kitchenaid dishwasher breaks once a month

    Posted
    MominNY

    I bought this dishwasher last December. Since then it has broken five times. Once, a piece of the top rack broke and the whole rack full of dishes fell down. The other four times, the dishes on the top rack haven't come out clean. Each time it needs repair, i have to hand wash the dishes until the technician comes and then take a half day off to wait for him. To avoid having this ongoing problem, I have repeatedly asked Kitchenaid for a replacement machine. Their answer is that "unfortunately the warranty covers repairs and not replacement and as long as the technician who comes out deems the machine repairable, it's not eligible for replacement." Ktichenaid feels that it is within reason for the machine to break this frequently and then once the warranty expires for me to pay for these frequent repairs. When i complained about the frequency of having to hand wash the dishes, the Customer Service Supervisor told me that if I choose to wash the dishes by hand when they are dirty, that's a "decision of my own choosing". On top of it, they have tried to shift the blame to me for the machine's repeated malfunction. I have owned five dishwashers prior to this one and have never had difficulty using it. I paid around $1,000 for this machine. It's unreasonable to have to live with breakdowns of this frequency. Kitchenaid thinks it's fine. I will never buy anything from them again. Do so at your own risk.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Look No Further

    Posted
    TheGov95

    First of all, I am a male so for me to be posting a review on a dishwasher is a little funny. This unit is truly amazing. Not only was it on sale I got it for 200 less because box had been opened. Only this was a cancelled order and the unit never actually left the box. Installation was pretty easy but the dino I replaced it with had too short of a hose for water and hook up was different so I would recomend paying for installation as it took me about 2 hours to fiddle with it. Now on to the pay dirt. The first time I ran this awesome machine it was like being the only person on earth. Ultra quiet could faintly hear it filling and running as I stood next to it. I used to have to crank the tv up cause my old one sounded like a 747 was in the kitchen. Nice bells and whistles as it has the hard food grinder and heated drying. Tons of space inside for me and has height adjustable upper rack. Kind of cheap on the silverware rack material but plenty of space none the less. Hope this helps anyone who was contemplating this unit. Im gonna go run another cycle just to be in awe.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product Overall

    Posted
    IndyGidget

    Unit was purchased to replace an identical version from about 6 years ago (broken door hinge). Given that we chose to replace with the same model, we have been pleased with the performance in general. Installation was easy (though we had to stop midway to run out and buy the adapter/fitting) and the unit is quieter than the previous (also quiet) due to extra insulation. Performance is as expected with all dishes and silver clean (and spot free) even though we run it only about 1.5 times per week. Only complaint so far is the soap door does not close easily. If it does not loosen with time, we will have the repair company out to check (purchased extended warranty - seems like a must with appliances these days). Differences between the old and new models: the silverware basket on the old is better (heavier and the lids/covers are attached so they cannot fall into the baskets - we chose to swap the old basket for use in the new unit); on the old unit Normal Wash was the default; on the new it must be chosen each time; more plastic lid holders in new unit. Paid $799.99 on sale and the Best Buy folks were great to work with during the busy holidays.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    JSCKADW

    I purchased this dishwasher after lots of research. I was originally looking for a Bosch, but got scared away by lots of people saying they are quiet, but don't clean or dry very well. I'm a little disappointed in the build quality ( i.e. The racks don't slide in and out as smoothly as the ~$1,200 Kitchenaids) and noise level of this unit compared to the higher end units, but for hundred less, you get what you pay for I suppose. On the trial run for this unit, I put in a baking pan with baked-on food and used the Pro-Scrub option and placed the pan right at the jets. To my disappointment, the pan did not come out clean. I think my expectations were a bit too high for this unit. Anyway, with my new lowered expectations, I'm pretty happy considering the price. The unit starts out making some noise, but gets pretty quiet after a minute or so. I've only used it three times so far, so I don't know about reliability yet. The clear plastic glasses it washed the other day came out looking new for the first time since they were actually new, so I'm pleased with that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    After one year I am disappointed.

    Posted
    InRaleigh
    • My Best Buy® Member

    Before one year warranty expired an led light burned out on top; well, ok, covered under warranty. During repair, service person said the board inside the door had broken mounts so it's sort of just hanging out. He thought it would be okay because it stays in place when the door is sealed up. Thought that was weird since we had never taken apart the door, but okay, ordered a new board since it's under warranty. Can't get just the fasteners. More recently I've noticed dirty dishes. Wow! Less than one year old and I am having to inspect my dishes before I put them away. As I saw in another review, I now always wash on the highest setting to ensure they are getting clean. When I do this, everything seems to come out okay. I've never timed the wash, but it is pretty long. I do rinse off before loading. I did see other comments about the racks breaking off. Apparently kitchenaid did have a defect in the wheel design that rolled the racks. Although mine didn't break, the service company knew it to be a potential problem with an updated wheel fix and thankfully they took care of this. Otherwise I am sure I would've been paying for the newly designed wheels when mine broke after warranty expired. I had my old dishwasher almost 15 years. I don't foresee this one lasting that long.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dishwasher

    Posted
    CASS1

    We moved into our new home 11 years ago. Since that time i went through 2 GE Profile Series dishwasher that were junk. i was torn between the Kitchen Aid and the Bosch. After extensive reviews and calls to some of the appliance repair places i had to use for my GE over the years i decided on the Kitchen Aid. This model in particular because of the added features i needed like delay start. (not that you need it for noise because this unit is very quiet). I also like the added jets on the rear wall. You will need to buy an adapter for the water line that is not included for some reason. $4.15 at Lowes. My dishes have never been cleaner and this unit is very quiet. very happy and i am not an easy guy to please when it comes to appliances. i even tested it by having knives with 2 day old peanut butter on them and plates with dryed ketchup. Spotless. Amazing

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice product

    Posted
    Hard2plez

    We previously had a white kitchen aid dishwasher and was quite please with it. However we have to keep up with the Jones and started converting to stainless steel appliances. This dishwasher is very quite. It does an excellent job at cleaning. Due to it's new improved energy efficiency it does take longer to run through a cycle then our other kitchen aid model but i guess that is life. My only wish was that this model came in the nickel plated coating instead of regular stainless steel so you dont see the finger prints. My awesome Samsung Refrigerator has the nickel plated coating and it totally rocks...no prints anywhere. By the way the old Kitchen Aid dishwasher is still working wonderfully in my other home. Kitchen Aid knows how to make awesome dishwashers!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall, great dishwaser for the price

    Posted
    Ken2013
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had this for about a month now. Looked at all the brands in the $900-$1,000 range and narrowed down to Kitchenaid, Bosche, and Miele. Miele was consistently the best reviewed but not available at Best Buy, which was offering free delivery installation at the time. The Kitchenaid and Bosche both received mostly good reviews, but I finally chose this model due to the capacity. I took the Bosche rack out at the store and it fit inside the Kitchenaid rack. Pros: High capacity, cleans and drys dishes well, adjustable top rack (has been useful when we have tall water bottles), quiet operation (but not completely quiet - at startup and a couple of other times in the cycle, you can hear it; not loud by any means but not 100% silent), one hour mode (but uses more water) Cons: shows fingerprints but easy to clean

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good price, somewhat lower quality?

    Posted
    billerie

    We bought this unit to replace our 15-year-old dishwasher in preparation for a kitchen remodel because we wanted a clean look, better energy efficiency, and quieter operation. We had $500 in Best Buy gift certificates so rather than purchase this item through the kitchen remodeling folks, we purchased it on our own. The overall price was about $150 less than what they would have charged us, but $500 of it was free money, so... Anyway -- we are very happy with how quiet the unit is and how it looks. I'm sure efficiency will be evident over the next year. There might be something wrong with the bottom rotating spray arms - we think they aren't moving -- something seems to be broken. I found a broken plastic piece in the bottom of the unit that might be the culprit -- working it out through warranty. It doesn't seem to clean pots and pans as thoroughly as our old unit, even using the Pro-Scrub feature, but that may be because of the spray arm issue. Hopefully we'll get the issue worked out, but in general we are happy with the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product

    Posted
    Trustyone
    • My Best Buy® Member

    I love my new dishwasher. We shopped online, looking at a lot of reviews before we decided on this one. It's very quiet! I like the option of not using the heat dry. This does require us using a towel to the top dishes so no water is left and also does leave some spots on dishes but I want to save energy. I wish it would have a quick wash. We were under the assumption that it did. Not sure if this was due to an incorrect writeup or us not looking at it closely enough. We were also hoping for a dishwasher that wouldn't require pre-rinsing. This one still does, but in the long run it's probably better for your dishwasher to get rid of the food waste. It fits a lot of dishes and is easy to fill. No awkward areas. I like the option of raising rack if necessary. We like the fact that Best Buy stands behind their products!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke 2x in less than 2 years

    Posted
    RGShoe

    Initially I liked this dishwasher. However with average use, 1 month after the warranty expired a sensor broke mid-cycle. The technician that came to repair it ($$$) said that it was a common problem with KitchenAid dishwashers. Now less than a year later the plastic component that connects the top rack (left side) to the pull out mechanism has broken. My top rack is now lopsided and impossible to pull out. The technician actually warned me about this which means it is also a common problem. In addition when I open it there is a terrible squeak that no amount of WD40 will fix. Finally there is a design flaw with the utensil separator that sits on top of the uneasily holder. It is such a poor connection that it comes out every time you remove utensils. DO NOT buy this product. I am not even going to get it fixed...I am going to cut my losses and buy a different brand.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't ask for a better dishwasher

    Posted
    Texeric
    • My Best Buy Premier Silver Member

    We put this dishwasher through all our tests once it was installed and boy were we surprised at how well it cleaned our dishes. You definitely want to use a rinse aid like the Finish that is included as the drying is much better with it as well as moisture does not remain in the dishwasher when using it. We even tried not rinsing any dishes and had a macaroni and cheese caked on dish that we figured there would be no way it would clean it 100%. Well putting that dish in the ProScrubber zone and choosing that option BAM it was clean and all the non-rinsed dishes were spotless. Pros: -Easily adjustable top rack -Cleans everything we throw at it -Very quiet Cons: -We wish it had a 3rd top short rack

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Glad I bought it

    Posted
    alwaysdoindishes
    • My Best Buy® Member

    I went to the store to look at Bosch, but I felt the inside of their dishwashers were very small. The sales representive told me the Kitchenaide also received great reviews. When I looked at them they were much roomier inside. However, some of this extra space comes from there being very little wasted space under the dishwasher. Meaning the bottom shelf sits lower to the floor - so be prepared to bend over more when you load and unload. It is SO quiet when it runs that I can bearly hear it, and my dishes come out very clean! I am so happy not to have to wash my dishes, before putting them in the dishwasher anymore!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dishwasher

    Posted
    Kevnet

    I shopped around for months and read hundreds of reviews and this is the best dishwasher that you can buy for this price! It is extremely quiet! We have a raised foundation and wood floors throughout our house and I can barely tell that it is running. I live in an area where the water is extremly hard, I use a teaspoon of a product called "Lemi Shine" along with one to two teaspoons of powder dish detergent and the dishes come out spotless and completely dry every time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality build and performance

    Posted
    djwpar3
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver Member

    We are surprised by how QUIET this dishwasher is. Many claim to be, this one delivers. Quality construction throughout, with enough options to please everyone. We often use the shorter wash cycle with NO loss of washing power. We do leave the utensil holders OPEN, as the slots are more of an annoyance than a benefit. Be sure to use drying agent as it makes a significant difference. The only "quirk" you have to get use to is cancelling the start button, before closing the door, otherwise you may have unintended starts. We are very pleased with this product, AND the BEST BUY installation and support.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge capacity!

    Posted
    Ascott1513
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is an awesome dishwasher. We previously had a dishwasher that lacked in capacity planning. We were running it just about every day. This new one uses space much more efficiently and that makes me happy. The only thing I'm not crazy about are the controls at the top - they're really sensitive. You just barely brush your hand over it and it registers that you've pressed a button. That can be good or bad, but if you use the top of the door to open it rather than the bar on the front, then you're going to press something. Not a huge complaint, but I wish it were just a little less sensitive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    quietest dishwasher ever

    Posted
    lweatherfordt
    • My Best Buy® Member

    This is, seriously, the quietest dishwasher i have ever heard. I can't even tell it is running much of the time. Buttons are a bit touchy, but you can lock them easily, so not really a problem. Dishes come out very clean. Lots of height for my rather large plates. My last dishwasher was a KitchenAid as well. I was waiting for the old one to break down, because I wanted to replace it with stainless. After ten years of waiting for this 20 plus year old dishwasher to break, I finally gave in and bought new one. Love the KitchenAid!

    I would recommend this to a friend