Customer Ratings & Reviews

Purchased this convection/microwave online with a store pickup date of 2 weeks. The day afterwards I received an email stating my order was delayed and it would now be a month before it was expected at the store. This wasn’t acceptable because I didn’t have assistance to install it with the delay. I contacted customer service and after 2 calls the representative put an expedite on it and I actually was ready for pickup earlier than originally quoted. However, I didn’t receive an updates, which would have been nice to take my worry off this large purchase. Nice product and fair price.

Excellent customer service, excellent installation, fantastic microwave/convection oven/air fryer, it just doesn’t get any better than this superior product supported by superior customer service.

This is a pretty cool replacement for our old microwave. It looks really sharp. We wanted it all: convection/microwave/air fryer and we got it all in this unit. We have had no problems with the unit mechanically. The only reason I did not give this five stars is that the learning curve to figure this thing out is more than expected, at least for me.

I updated all my kitchen appliances with LG and couldn't be happier. The microwave performs well, has many features like air frying, steaming, etc. My only criticism is the lack of light on the control panel. Unless you gave a bright kitchen light, it's hard to see the panel. They should have added a backlight.

Very excited about this combo oven…air fryer, convection and microwave. Love the Instant touch start controls. Very sharp looking…now I need to get matching fridge, dishwasher and oven.

I'm writing this review having not been able to fully use this microwave after purchasing it with an LG dishwasher and range. The key reason we went with this microwave over others is that it offers an air fry function. How well this works -- I have no idea! I'll get to that in a moment. The microwave offers many features. In the few moments I've used it to heat things, it's done an excellent job! Until it shut off. Now, I want to note that this review may not be representative of most use cases. Upon delivery, one corner of the box appeared to be completely caved in with pieces of cardboard missing. Honestly, it looked like the box had fallen off a truck. I asked to inspect the microwave before signing for the delivery. Upon inspection, it appeared that the microwave was undamaged, so I installed it thinking everything would be just fine. The issue is that the microwave will intermittently shut off. In addition, it'll randomly modulate the controls on the touch panel -- so for instance, during a heating cycle, it will randomly turn the lights on, or turn the fans on, and/or it will fully shut off and power itself back on. In a nutshell, this is not functioning properly. My sales consultant at Best Buy (who was fantastic) arranged for a replacement for this microwave with the same model number, as he suspected something was damaged within the door, the touch panel, and/or a control board, likely as a result of a likely impact that damaged the box. The replacement was ordered in mid-December. The estimated delivery is late January, but given how the supply chain is these days, I'm not holding my breath. That's not Best Buy's fault, and I don't really think it's LG's fault either. Just the nature of things these days. The reason I opted for a swap rather than a repair is because you do not know what else might have been damaged in this unit, and as something that I'd like to not have to replace in two years, I felt it was smartest to do a swap. If you buy this microwave and it works, awesome! I hope that's the case with people who buy this microwave, and I'm excited to get a working unit at some point in the future. That said, I'd still recommend this. It's not fair to say this is a bad microwave when clearly it's not working because someone dropped it in the box. On features alone, this seems like a great product at a great price. For what it's worth, the lights seem to provide adequate lighting, and the fans do a good job of evacuating air above the stove. As noted above, when I was able to actually heat stuff in this microwave, the heating was thorough with no surprises. The included accessories also allow you various cooking options for air frying or convection baking. I didn't use these due to my issues, but the inclusion of the accessories was a nice touch and likely would have allowed me to make various items in here without having to piece together my own pans/racks.

I’ve had this microwave for a month or so now. The microwave heats great, no issues there. We like the easy preset buttons. I’ve used the air fryer function and it works but I wasn’t able to obtain the crisping that I get from my counter top air fryer. The “print proof” claim is a joke, it shows every finger print, smudge, etc. The door extends the length of the microwave so you’ll need full space to open it.

I Love my new MW Airfryer is amazing So quiet and stylish

Looks great, easy to use and love all the options. Save so much counter space.

We had to replace our 18 year old GE microwave and decided to take advantage of improvements in the technology of 2025. This LG does everything except clean itself. We would recommend this model without hesitation.

Love it. 100% better than our 5 year old Whirlpool.

Very happy with this microwave. I think it's very easy to use, cooks well, and looks very good in our kitchen. Haven't explored the air fry and convection cooking options yet, but nice options to have. My wife is about 5' 7" and has trouble seeing in the microwave with the door closed because the viewing glass is restricted to a fairly small area. Not an issue for me at 6'. The buttons on the bottom of the door were a bit odd at first, but I like the placement now that I'm used to it. At night, if there isn't much ambient light in the kitchen, the buttons are almost impossible to read or use by touch since they are as smooth as the glass. It would be nice if they were backlit, but I'm getting better at finding what I need without turning the lights on. Installation was very easy and two of us had it installed easily in under an hour.

This is a great microwave love all the functions like the air fryer Reheat function convection cooking and lots more The one issue the key pad is difficult to see They should have the letters and numbers light up so could be easily seen otherwise a great product so far

Very practical and easy to use, the brief instruction panel is a great help to navigate most of the functions. My only annoyance is that for bigger dishes or plates it takes a tad bit too long to heat up, other than that its a great product.

I LOVE this microwave and I’m glad I didn’t skip on the air fryer option. Food heats quickly and evenly. The unit was considerably heavier than my last, so installation was a two-person job - Simple nonetheless! No regrets with this purchase!

Looks good , works better than our old one. Lets hope it lasts longer. Clock is nice and bright and can be read across the room too.

I recently purchased the MHEC1737F and, unfortunately, I'm quite disappointed given the hefty price tag. While the automated defrost option works well and is convenient, the overall performance of the microwave leaves much to be desired. One of my main issues is that the microwave seems less powerful than other models I've used in the past. Cooking times are longer than expected, which is frustrating. My biggest complaint, however, is the air fryer feature. I tried cooking several slices of bacon, and it took over 20 minutes to finish. In comparison, a stovetop air fryer would have done the same job in less than 10 minutes, which I find unacceptable for a device marketed with such capabilities. I haven't yet tried the convection baking feature, but based on my experience so far, I am not optimistic. Overall, I regret my purchase and would not recommend this model to others looking for a reliable microwave with effective air frying abilities.

So far it’s a nice all in one microwave. Still getting use to the functions, with so many options. Haven’t tried many of the features. The air fryer works good, but it’s limited on the number system, you have to play around with the feature for foods to cook right. The convection oven works good so far.

Purchased this for my significant other & he’s in love…with the microwave! Ha! Sleek design, easy to use & very versatile.

I had to check out just about every feature day one - so we had fishsticks (airfryer) with a baked potato (hybrid - very cool feature!) with steamed broccoli (1 button and they provided the steamer!). Doesn't seem to be quite as hot as my last little oven, so haven't been able to get things to brown as well - yet. That can come with practice. So far, LOVE it!