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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 542 reviews

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  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-542 of 542 reviews
  • Rated 1 out of 5 stars

    Best Buy RXO Installation team are terrible.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG Microwave is okay; however, the people Best Buy sent to install it are Terrible. I should have listened to the previous reviews. To secure the microwave mounting bracket, they charged me an extra $100.00. They leave because I did not have the parts to install the vent. I purchased the parts and Best Buy rescheduled the install. The same people come back and make more excuses and want me to pay an additional $100.00 to finish the installation. Do not have Best Buy perform the installation.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Mike. Thank you for sharing your experience with us regarding the LG Microwave (MHEC1737F) model. We understand your concern about the installation process and the trouble you've had with Best Buy's service. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

      We suggest reaching out to Best Buy customer service at 888-237-8289 to escalate this issue and ensure the final installation is completed properly without further charges. In the meantime, please know that we’re here to help with any questions or concerns you may have about your microwave itself.

      If you need any assistance with troubleshooting or have more questions about your microwave, please send us a private message on social media @LGUSSupport, and our team will be happy to help.

      We appreciate your feedback and are here to ensure you have the best possible experience with LG products. ^Juvy LG

  • Rated 1 out of 5 stars

    please post an exhaust pic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IS JUST A QUESTION. COULD SOMEONE POST A PICTURE OF THE EXHAUST OUT TO THE ROOF that is INSIDE OF THE CABINET? or the exhaust goes back to the kitchen area making it smells all over, another concern if there not roof exhaust, did the microwave vapor make damage to the cabinet?

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Millie. Thank you for your question regarding the LG Microwave (MHEC1737F) model. The exhaust for this microwave should ideally vent outside through the roof or wall, depending on your setup. If it’s venting into the kitchen area, this could result in odors lingering in the space. To ensure the correct venting setup, we recommend reviewing the installation instructions for proper venting options. You can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA and check pages 7-8 for installation. If you’re unsure about the configuration or have concerns about potential damage to the cabinet, please send us a private message on social media @LGUSSupport, and we’d be happy to provide further assistance. We appreciate your inquiry and are here to help. ^Juvy LG

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