Customer Ratings & Reviews
- Model:
- MHEC1737F
- SKU:
- 6508559
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave, especially its air frying and convection capabilities, ease of use, and overall performance. Many appreciate its design and array of features. Some customers have noted concerns regarding the microwave's power, door design, and the absence of a backlit control panel.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave with so many options! Makes cooking a little more exciting
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you~Tanisha
The only microwave you will need
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best microwave. Super high tech and sleek!
I would recommend this to a friendSo far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet but sales and delivery were outstanding.
I would recommend this to a friendWonderful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we expected and more. Far superior to our previous machines.
I would recommend this to a friendLG microwve
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Every thing works great and beautiful item
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great microwave, we really are enjoying it.!
I would recommend this to a friendnice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice, love the sensor cooking and the steam cooking
I would recommend this to a friendBig powerful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed almost perfectly. But love the technology. Thank you
I would recommend this to a friendLG microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was easier to install than I thought it would be.
I would recommend this to a friendshorted, almost burnt down my house.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is less than 1 year old, outlet is properly ground. Microwave started shorting, while wife was using. Luckily i in the kitchen and after smelling the burning electronics and smoke was able to un plug. Still have a house.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BlaineC. Thank you for sharing your experience with us regarding your LG Convection Over-the-Range Microwave. We are very concerned to hear about the incident involving the shorting, smell of burning electronics, and smoke, and we are relieved that you were able to unplug the unit quickly and that your home is safe.
The safety of our customers and their homes is our absolute highest priority. We take incidents involving smoke and shorting extremely seriously and need to investigate this immediately.
https://www.bestbuy.com/product/lg-1-7-cu-ft-convection-over-the-range-microwave-with-sensor-cooking-and-air-fry-printproof-stainless-steel/J7G56535PF
For further assistance, and so we can escalate this critical safety matter to our dedicated team for urgent investigation, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and we will prioritize assisting you in resolving this extremely serious issue. —Renzo
Disappointed with this purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave reviews but thought I should for this purchase. This is a really sleek, good looking unit and the microwave seems to work fine. The convection oven and air fryer functions are virtually useless though. Simply doesn’t get hot enough. You would need to air fry items for two to three times as long as would in a counter top air fryer to even begin to get them cooked. Still working with Best Buy Tech support to see if this can be fixed but I am not optimistic. After setting the bake function to 450 degrees the highest temp we were able to reach was 420 degrees and that was after 40 mins.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Under warranty.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having a problem and getting an error code. "Select Food" documentation points to a door sensor.
No, I would not recommend this to a friendThis is NOT an air Fryer, do not buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is NOT an air Fryer, and I question MOST of these reviews! It doesn't brown or crisp foods. It is a convention oven and a microwave, but NOT an air fryer. When I wrote LG about this, they pretty much admitted it doesn't really brown food and that your typical air fryer at home will give you different results. I am SO disappointed I spent over $600 on this! And I question how honest these reviews are and if they are somehow not showing the negative ones, because I am very upset about paying so much for something that does not work as advertised.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Kris! We're disheartened to hear that your new Microwave's Air Frying feature didn't live up to your expectations, but we're here to reassure you that our product development team uses feedback just like yours to see how we can help out more in the kitchen, so thank you! ^Ian
Poor baking cooking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good the convention oven. Took longer than any regular oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thank your for taking the time to post your review. Your feedback is invaluable to us as we're a constantly innovating company. Please feel free to fill out the following feedback form: https://www.lg.com/us/support/feedback. Should you need support, don't hesitate to reach out to us! We're available via chat in-browser support for your convenience. More over, our phone based support is available Mon. to Sun. 8AM – 9PM EST. Please see more details for these support options here: https://www.lg.com/us/support/contact. We're here to assist you! ^Chris
Delayed shipment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed shipment—————————————————————————————————-
No, I would not recommend this to a friendINEPTITUDE AT BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was delivered to us by the installation contractor hired by Best Buy. It was the WRONG microwave for the SECOND TIME! They took it back immediately. It took 6 1/2 days for ANYONE TO CONTACT US about the error! When they did it was ABSOLUTELY HIDEOUS how uninformed the employee was regarding what had happened TWICE to us! We ended up canceling the order permanently due to the ineptitude of Best Buy. We lost weeks and weeks WAITING FOR BEST BUY to get it together but they never did! Worst of it is that the company employees are so poorly trained that they have no idea about the products they’re selling! We will never return to purchase a thing at this company again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arch. Thank you for sharing your experience with your LG Microwave (MHEC1737F) model. We understand your concern about the incorrect delivery of your unit. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If you need more help, please reach out to us on social media @LGUSSupport. We're here to help explore suitable solutions. ^Juvy
Bad for baking/air frying.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air frying/baking is not good in this product. A cheaper countertop air fryer is miles ahead of this thing. The microwave function work well, but you can get a sepearate microwave and air fryer for much less than the cost of this thing amd get a way better experience. Do not recommed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Mark. Thank you for sharing your experience with us. We understand that the MHEC1737 Microwave's air frying and baking features did not meet your expectations. Your feedback is important to us, and we'd like to assist you further.
To help improve your experience, we recommend checking that the microwave settings are correct for air frying or baking. Make sure the appliance is set to the proper mode, as this can impact performance. Additionally, please ensure that your microwave is placed in a well-ventilated area to help with optimal cooking performance.
LG Microwave – Why is My Microwave Not Heating? - https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544
We understand your situation and would like to explore possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further.
We appreciate your patience. —Renzo
Will not refund money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for Best Buy. They sold this with installation. Was installed improperly broke my cabinet and is unwilling to offer a refund. Spoke to several people. One gentleman offered to refund the money when it was picked up. Money was not refunded went in the store again and they were in fathered unfriendly and refused to refund my money even though the microwave was returned because it was past the 60 days. Would not have bought the microwave had the installer not installed it btw everyone is considered a manager there at Best Buy. Very displeased will never shop there again. Still fighting to get my money back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tami. We're sorry to hear about your experience. To address concerns with the installation, we recommend contacting us @LGUSSupport team on Facebook or X (Twitter) so can assist you further in resolving this matter.. As for the refund, please understand that Best Buy handles purchases independently, including their return policies. We recommend to reach out at Best Buy Support directly. We apologize for any inconvenience and hope for a swift resolution. ~ Luisa
Be aware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please be aware this micro convection oven does not come with racks. I didn't even think of checking before, only after installing I found out making it half worthless. it just comes with a round rack that turns and does NOT come with a turntable Button on / off making it worthless to put in a 9 x 13 pan. LG as a brand should have known of this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
will not cook popcorn/heats food unevenly.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 of the same model, still will not cook popcorn with the simple touch of the factory popcorn setting. first unit geek squad came out and replaced parts, no better, then lg tech came out after 5 bags of un cooked popcorn he said we need a replacement, and that one is no better. ???????????
No, I would not recommend this to a friend
