Customer Ratings & Reviews
- Model:
- MHEC1737F
- SKU:
- 6508559
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave, especially its air frying and convection capabilities, ease of use, and overall performance. Many appreciate its design and array of features. Some customers have noted concerns regarding the microwave's power, door design, and the absence of a backlit control panel.
This summary was generated by AI based on customer reviews.
Junk after 3 weeks!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the microwave LESS than 1 month ago and the touchpad has stopped working. Cannot use the microwave. We registered a warranty claim with LG 4 days ago....and STILL no call!! Biggest waste of $650 I've ever spent!! DO NOT BUY!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Repir of LG microwave convection oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy won't provide serice for this product......
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for reaching out about your LG Microwave (MHEC1737F) model. We understand how important it is to get timely support when you need it.
If you're having a bit of trouble getting service through Best Buy, we suggest reaching out directly to LG for some help. While you’re at it, if you’re facing any issues with the microwave, a simple fix is to unplug it for about 60 seconds and then plug it back in — that often helps with minor hiccups. You can also check out product support, manuals, and warranty info right here https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA. If you’d like us to assist you more or help set up service, just send us an email at [email protected]. We're here for you! ^Juvy
Fan turns on and doesn’t turn off
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat sensor broke less than a year after buying it which causes the fan to go on when i cook on the stove. The fan doesn’t turn off and i have to unplug it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geri. Thank you for sharing your feedback on the LG Microwave (MHEC1737F) model. We understand your concern about the heat sensor malfunctions and causes the fan to run continuously. We strive to provide high-quality products that exceed our customer's needs and expectations. It sounds like a repair might be in order, and we’re here to help you with that. If you could reach out to our support team, they can assist you with warranty options or troubleshooting. Just drop us a private message on social media @LGUSSupport, and we’ll make sure to get this sorted out for you. We’re always here to lend a hand. ^Juvy
Unsatisfied customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor customer service. Ordered item on 10/29/2023 and did not receive item until 4/12/2024. Best Buy lied numerous times about delivery dates for item and promised me compensation for the inconvenience but did not deliver on that promise. I'm extremely disappointed considering I spent over $20,000.00 on merchandise and was treated so poorly.
No, I would not recommend this to a friendLG Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating in microwave takes longer than usual and find that conventional oven and air fryer do not work like the single seperate ones
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Horrible Experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weeks after belatedly delivering the microwave, it still wasn’t installed. After a month of non response in spite of countless calls, we gave up and returned it. Will not ever buy from Best Buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MHEC1737F) model. We understand your concern about dealing with installation delays and lack of communication, and we appreciate your feedback. We strive to provide excellent services and ensure a smooth experience. If you decide to explore options for another microwave, we recommend checking with retailers that offer better installation support. We want to ensure your next experience is much more positive.
If you need assistance or have any questions about our products, please feel free to reach out. You can send us a private message on social media @LGUSSupport, and our team will be happy to help! Your satisfaction is important to us. ^Juvy
Very Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eating for the time to be delivered since November 2024. 4 ties the delivery has been rescheduled as the item is not available.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fernando. We appreciate you sharing your experience with us. We understand your concern about waiting since November 2024 for your LG Microwave (MHEC1737F) model, especially with multiple rescheduled deliveries. We strive to provide exceptional services and ensure a smooth experience. Product availability and shipping are typically managed by the retailer, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
If you’d like us to check for any updates or alternative options, please send us a private message on social media @LGUSSupport, and our team will be happy to assist. We appreciate your patience. ^Juvy
doris camp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed Too complicated, and I can't reach to clean the interior It produces steam and rivulets of water on the sides and top when cooking I'm requesting a return and a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and we'll be happy to assist you. ^James.
Failed too soon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 weeks!!!! It displayed "close the door" when it was already closed, so it didn't worked at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JoViCa. Thank you for sharing your feedback regarding your experience with the LG Microwave (MHEC1737F) model.
We understand your concern about a product failing to meet expectations, especially after such a short period. A troubleshooting step for this type of issue is to check for any obstructions, such as food debris, around the door latch and the microwave's frame that might be preventing the door from closing properly. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-microwave-error-codes-CT00000303-20150592554522. For more help, visit https://www.lg.com/us/support/help-library/troubleshooting-the-door-not-opening-or-closing--20152621432718. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Damaged Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot rate. Was delivered damaged and reported by the delivery team. I have yet to hear from Best Buy to replace. Very disappointed…quite unlike Best Buy.
No, I would not recommend this to a friendProfessional installation required
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To difficult to install for the average person needs to be professional installed
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .We appreciate your feedback regarding the installation process of your range. Installing appliances like ranges can indeed be complex and sometimes require professional help to ensure they are set up correctly. This feedback highlights the importance of clear installation instructions and perhaps providing easier installation options for those who choose to install the appliance themselves. If you need assistance, please feel free to send us a DM on Facebook or X(Twitter) at @LGUSSupport. -Charles
- Pros mentioned:Air fry, Convection, Design
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan. The microwave has a great look it’s very modern and sleek. The baking and convection settings work tremendously. The microwave setting does what it is supposed to do. I haven’t yet used the air fryer, I have a counter top unit that I use for air frying but I will try it at some point here. Couldn’t be happier.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is great and matches our stove. Works as designed and looks great!
I would recommend this to a friend - Pros mentioned:Overall performance
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice microwave, ks well and has multiple functions.
I would recommend this to a friend - Pros mentioned:Air fry, Convection
Microeasy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item. Cooks just as well as a microwave would. THEN BAM you have a air fryer there too dude and your like how can it get better, then WABAM you have a convection oven. Totally Rad dude.
I would recommend this to a friend - Pros mentioned:Air fry, Convection
Great microwave!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new microwave! It was an absolute bear to install, so I highly recommend paying someone--it's not hard, per se, but it's super heavy and required three people in my house to do it. But now that it's up, it's so nice! I love using the air fryer and convection oven, too.
I would recommend this to a friend Attractive & Functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very handsome appliance. Looks great above the oven. Heats evenly, which was a surprise because I thought all microwaves heated some parts of a dish much more than others. Perhaps you do get what you pay for. Remember to run vent when cooking on the range, as the electrical controls on the microwave are directly above the pot of boiling water on the range. After a month of us I give this microwave 5-stars.
I would recommend this to a friend- Pros mentioned:Overall performance
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product 100% I recommend it quality and good value
I would recommend this to a friend - Pros mentioned:Design, Ease of use
Best value for all the features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully designed. Easy to use and has all the features you would ever need.
I would recommend this to a friend - Cons mentioned:Door
Good but WARNING Door Needs Clearance on Left
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like this microwave overall. It looks great and has all the bells and whistles. HOWEVER, as another reviewer said, the door does not open flush with the left side door hinge. Our cabinets have their pull handle right up next to it and the door hits it. Since we like the microwave, right now we have just taken the hardware off the cabinet, but be warned that the door will hit something to the left of the microwave. It is NOT zero clearance. We did not have this issue with out previous LG microwave...
I would recommend this to a friend
