Customer Ratings & Reviews
- Model:
- MHEC1737F
- SKU:
- 6508559
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave, especially its air frying and convection capabilities, ease of use, and overall performance. Many appreciate its design and array of features. Some customers have noted concerns regarding the microwave's power, door design, and the absence of a backlit control panel.
This summary was generated by AI based on customer reviews.
sandy v
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this roomy sleek looking microwave love the air fry option and the levels for each item
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer attention , quick & safe service Thank you!!!!
I would recommend this to a friend Daddy Like
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it is slightly slimmer than other models.
I would recommend this to a friendPretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Unit. The only thing is I wish the air fryer was better. The capacity for air frying seems small. If I fill the tray with nuggets more than the two servings it's meant for I sometimes have to let it cook for about 30 min. And You can't just set an air fry temp. It's all preconfigured options like "Chicken Nuggets" 1 or 2 serving. Or "Fish Sticks" 1 or 2 servings. I would rather set to air fry 350 for whatever time I want. But It does well. We've baked muffins and a egg caserol in there too and it did fine.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi Kansan, we appreciate your positive review for your LG - 1.7 Cu. Ft. Convection Over-the-Range Microwave. Thanks for the tips as to how we can improve the air fryer in this model. We're a continuously innovating company and would appreciate a submission at our official feedback site here: https://www.lg.com/us/support/feedback. We review our submissions periodically to identify areas we can make changes to that would improve the customer experience! ^Chris
- Pros mentioned:Ease of use
Easy to install.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Easy install with good instructions. Wife likes it. This unit replaces our previous unit (other brand) that stopped working.
I would recommend this to a friend - Pros mentioned:Overall performance
Happy with my purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for what I needed, at all in once appliance.
I would recommend this to a friend Great addition to my kitchen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the features. It’s convenient and saves space.
I would recommend this to a friendAirfry and convection are awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has more features than the previous model, and they make a big difference.
I would recommend this to a friendDamaged Thanksgiving
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if this microwave is a good one or not Best Buy never installed it. I purchased it a couple of weeks ago and during the first installation, Best Buy contacted me and I was told that it had been dropped and damaged and I would have to reschedule for another installation. The second installation date was set for today, November 25th. This time I paid someone to sit at my home and wait for the installers when I returned from working my friend said that the installers never showed up I contacted them and they told me I should have received a call from Best Buy saying that this microwave was on backorder, no one ever contacted me and we are two days from Thanksgiving. Well, I don’t use a microwave to cook my meals, but when people come by later in the evening, they fix themselves a plate and they warm it up in the microwave. I am so disappointed in Best Buy. 
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laurielle.Thank you for sharing your experience with the LG Microwave (MHEC1737F) model. We understand your concern about the repeated delays and lack of communication from Best Buy. We strive to provide excellent services and ensure a smooth and seamless experience. Since this involves issues with both the delivery and installation process, we recommend contacting Best Buy customer service at 888-237-8289 for an immediate update on the backorder status and installation rescheduling. In the meantime, if you need any additional information on the microwave itself or troubleshooting, feel free to reach out to us.
If you’d like further assistance, please send us a private message on social media @LGUSSupport with more details, and we’ll help ensure this situation is addressed as quickly as possible.
We appreciate your patience and are here to support you. ^Juvy
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is awesome! The air fryer takes a lot longer than a regular one.
I would recommend this to a friendmirco/airfryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the airfryer feature. Saves alot of space. However it only has preset items. Have not learned to override. Cooked ribs using the combo setting. Had to buy a basket for the airfryer.
I would recommend this to a friendInstalled in RV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was installed in our RV .. so far we love it, it’s a good upgrade to what we had, fits perfect and works great!!!
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does everything I need it to do. Freed up alot of counter space.
I would recommend this to a friendClaims to work with Alexa but doesn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as able to work with Alexa but actually this is a capability which is "coming soon". Still a good microwave but just not what was promised wrt smart features
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you committed in providing us with detailed and constructive feedback. We’re sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
Possibly the Worst Customer Service of all Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a confirmed scheduling window for installation from 10:45-1:45. Of course Best Buy is incompetent. I call at 3 o’clock and they tell me it’s on the way. I call again at 5:00 and they say it’s on the way. I call again at 6:00 and they tell me someone forgot and that they wouldn’t be delivering it and installing it for another week. I took the day off work - if I made a mistake like that at work, I’d get fired. But all Best Buy says is they apologize for the inconvenience. Yeah super great customer service! Not!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for sharing your experience with us regarding the LG Microwave (MHEC1737F) model. We understand your concern about the delivery and installation delays, especially after you took the day off work to be available. We strive to provide exceptional services and ensure a smooth experience.
If you haven’t already, we recommend following up with Best Buy customer service at 888-237-8289 to ensure the new delivery and installation window is confirmed and meets your expectations.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further or offer any additional support to ensure your new appliance is set up properly. ^Juvy
Best Buy RXO Installation team are terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Microwave is okay; however, the people Best Buy sent to install it are Terrible. I should have listened to the previous reviews. To secure the microwave mounting bracket, they charged me an extra $100.00. They leave because I did not have the parts to install the vent. I purchased the parts and Best Buy rescheduled the install. The same people come back and make more excuses and want me to pay an additional $100.00 to finish the installation. Do not have Best Buy perform the installation.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with us regarding the LG Microwave (MHEC1737F) model. We understand your concern about the installation process and the trouble you've had with Best Buy's service. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
We suggest reaching out to Best Buy customer service at 888-237-8289 to escalate this issue and ensure the final installation is completed properly without further charges. In the meantime, please know that we’re here to help with any questions or concerns you may have about your microwave itself.
If you need any assistance with troubleshooting or have more questions about your microwave, please send us a private message on social media @LGUSSupport, and our team will be happy to help.
We appreciate your feedback and are here to ensure you have the best possible experience with LG products. ^Juvy
please post an exhaust pic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IS JUST A QUESTION. COULD SOMEONE POST A PICTURE OF THE EXHAUST OUT TO THE ROOF that is INSIDE OF THE CABINET? or the exhaust goes back to the kitchen area making it smells all over, another concern if there not roof exhaust, did the microwave vapor make damage to the cabinet?
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Millie. Thank you for your question regarding the LG Microwave (MHEC1737F) model. The exhaust for this microwave should ideally vent outside through the roof or wall, depending on your setup. If it’s venting into the kitchen area, this could result in odors lingering in the space. To ensure the correct venting setup, we recommend reviewing the installation instructions for proper venting options. You can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA and check pages 7-8 for installation. If you’re unsure about the configuration or have concerns about potential damage to the cabinet, please send us a private message on social media @LGUSSupport, and we’d be happy to provide further assistance. We appreciate your inquiry and are here to help. ^Juvy
