Customer Ratings & Reviews
- Model:
- LW1222IVSM
- SKU:
- 11551534
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and was the perfect fit for our room.
I would recommend this to a friend???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the Best Buy installers finally showed up and then left without installing my AC, my schedule has not worked out to be able to be present when my current installer is available. It is still in the box - After all the hassle, I certainly hope it works well. So far, this has not been a good experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Bosco. Thank you for sharing your experience with us. We understand your inquiry regarding the installation of your LW1222IVSM air conditioner. Your feedback is important, and we'd like to assist you further with this. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-12000-btu-dual-inverter-smart-window-air-conditioner-white/6510343.p?skuId=6510343
We appreciate your patience. —Renzo
Unusable. Broken blades.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blades were broken in half. Not usable and not returnable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that the blades of your LG LW1222IVSM were broken in half and are no longer usable. I can imagine how frustrating and disappointing this must be for you.
First and foremost, I want to acknowledge your disappointment and inconvenience. It's unacceptable that the product did not meet your expectations, especially when it comes to something as crucial as the blades.
Although the blades are not returnable, I want to assure you that we take full responsibility for the issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Better options, pass on this AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan axel was bent from store. Came in many parts. Better options out there.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ArthurB. Thank you for sharing your experience with the LG LW1222IVSM Dual Inverter Smart Window Air Conditioner. We understand that the condition of the unit upon arrival didn't meet your expectations, particularly with the bent fan axle and the assembly process.
Since this unit was purchased from Best Buy, we recommend reaching out to their customer service directly. They will be able to assist you with their return or exchange policy for items that are damaged or not in satisfactory condition upon receipt.
https://www.bestbuy.com/site/lg-12000-btu-dual-inverter-smart-window-air-conditioner-white/6510343.p?skuId=6510343
We appreciate your patience. —Renzo
Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what ordered installed wrong not checked out could not get to right department to get picked back up could not get anyone to uninstall since it was wtong
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with LG Air Conditioner (LW1222IVSM) model. We're sorry to hear about your experience with the installation of your order. We strive to provide exceptional service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. You can also reach out to us on social media @LGUSSupport for more help. ^Juvy
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well and is cheaper to run than the smaller air conditioner I was using.
I would recommend this to a friendVery very good quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality Price very good. Very easy to use it
I would recommend this to a friendShakes and loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. Sounds like a small jet taking off. Weighs a million pounds gotta drag it back to return
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Not worth the hassle. Error code in a years time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase date January 31, 2024. As of March 29, 2025 my unit is not working. Error code CH21 is showing on the panel. I've contacted LG as well as Geek Squad. LG says 1 year warranty and Best Buy would like for me to bring the unit in store. I thought someone would come out and see about the unit. I now have to take this unit out of my window to have it fixed. I then have to rent a truck. To say I'm disappointed is an understatement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LakeshaB. Thank you for sharing your experience with us. We understand that your LW1222IVSM window air conditioner is displaying the CH21 error code, and we recognize the inconvenience this situation has caused. Your feedback is important, and we'd like to assist you further.
The CH21 error code typically indicates a technical issue within the unit's inverter DC power circuit. While some users have attempted troubleshooting steps such as turning off the AC, unplugging it from the power outlet, and cleaning the indoor fan coil unit, we recommend seeking professional service to ensure safety and proper handling.
https://www.lg.com/us/air-conditioners/lg-lw1222ivsm-window-air-conditioner#pdp_specs
We'd like to assist you further with this matter. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
Ac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as described perfect fit and looks good
I would recommend this to a friendToo loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so loud. Not sure it’s a defect. I bought it because all the reviews says it’s quite.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, there! Thank you so much for sharing this suggestion with us regarding your LG Smart Window Air Conditioner. Your reply is valuable information for our whole team. It would be very helpful if you'd provide your opinion for our LG website feedback page for LG's improvement and customer satisfaction; https://www.lg.com/us/support/feedback. ~Rita
