Customer Ratings & Reviews

I bought several different ones but all of them can’t be compared with the remarkable this LG air conditioning, it is not loud and easy to install.  Highly recommend it.

Received unit that was cracked on bottom and leaking. Opened it up to track down the leak after stepping in a puddle in the corner of my room and found that there were several screws just rattling around inside the unit as several broken pieces of plastic. The leak ruined about 50-100 sq ft of flooring too. So frustrating. No damage to the box or packaging that I could tell, so the crack on the underside condensation basin must have happened at the factory. Super frustrating. Sadly the leak was so slow that of course I didn't notice until after return window had closed. Just wish I could swap it out for one that isn't damaged. Never would have crossed my mind to flip it over to examine the bottom. Now I have to replace carpets and several hundred dollars of flooring.

I can't even tell if this AC works or not because I received a repackaged unit that was dirty, damaged by FedEx, and missing the remote. We had some challenges immediately after delivery and it wasn't opened right away. When we did open it, I contacted customer service right away but they only said I was past the 15 day return period and refused to do anything. Apparently Best Buy is unaware that in the state of Georgia, BY LAW they have to honor returns for 30 days. I've never had an issue with BB before, but I will be hesitant to make larger purchases in the future.

The positives are that the unit is nicely designed with respect to appearance and the wheels and handles help with portability as the unit is quite heavy. The unit cools a large room well without difficulty. It is relatively quiet. It is easy to unpack and assemble. The two downsides are a relatively short hose, which does not allow for positions beyond the window housing the hose. Also the insulating foam is very flimsy and tears easily. I suspect it will not last very long after exposure to the elements. Much heavier duty weatherstripping would been better.

Poor quality. I believed this premium portable A/C. On the back, there is a crack. Even I bought for new one. Please do quality assurance!

I recently purchased the LG 14,000 BTU Smart Portable Air Conditioner, and it has exceeded my expectations. The cooling power is impressive—within minutes, my living room feels comfortable even on the hottest days. The smart features are a huge plus; being able to control the unit with my phone or voice assistant makes it super convenient. I also appreciate the design: it’s sleek, compact, and blends well with the room. The installation was straightforward, and the hose fits securely without letting hot air back in. Noise level is reasonable for the amount of cooling it provides—I can still watch TV or work without distraction. Overall, this LG portable AC delivers excellent performance, modern features, and peace of mind. I would definitely recommend it to anyone looking for an efficient and reliable cooling solution.

Needed something for the home office/gaming room to supplement the central AC. 4090s get hot. I selected this LG Portable AC unit for two reasons...one was the variable-speed condenser for low(er) noise. And second, because it was self evaporating and wouldn't need to be emptied when being used as an AC. So far, the unit has proved to be fairly quiet. Not as quiet as I had hoped, but quiet enough given the cooling performance it offers. If I am watching, playing, or listening to something at a reasonable volume, I do not notice the AC unit on Low and Medium settings. On High, it's loud as expected. The self evaporating feature has worked flawlessly. I've ran this AC unit for nearly two weeks straight, 8-12 hours a day...no issues, no leaks. So why 4 stars instead of 5? The remote isn't great. It works, but it can't read any of the current settings from the AC unit...so you need to keep pressing buttons on the remote until the remote reads the settings you want. The WiFi was problematic at first. I had to go through the setup 3-4 times before it finally worked consistently. The app is a much better control option than the remote. The window kit is also just OK. The foam feels a bit cheap and has no adhesive backing causing it to shift when you're doing your final fitments. The hose is also somewhat short. LG wants you to position the hose in such a way that it has a top "arch" to prevent water from entering the unit through the open window. If you do set it up this way, you will need to place the unit very close to the window. The third issue with the window kit is the fitment of the hose on the AC unit's backside. Depending on the position of the air hose, it has a very small, but audible air leak. Not a huge issue as I positioned the unit in a way that provided more downforce on that particular area of hose causing it to seal properly, but still, something to be aware of on an expensive unit like this. All in all, initial reliability and performance have been great. Wish it was a tad quieter at the lowest setting. Accessories should be made to a higher standard of quality given the increased cost of this over a comparable window unit. 4/5

Excellent, portable air conditioner. This LG air conditioner is your Best Buy no pun intended. Super quiet efficient over I’ve had great experience with this no issues and I believe LG is a very great brand that I’ve trusted and purchased over the years. Thank you LG.

I love this A/C I bought it twice. I sold the first one when I had central air, but then, when I moved and needed a replacement, I bought another one. It is quiet, efficient, easy to clean, and easily cools my 650 square foot apartment.

The reviews were honest, it kept up with 110 degree heat in a 3 bedroom house. The only complaint is that the hosing to go out is too short and there isn’t a locking mechanism on the hose to the unit so its prone to pop out and blow heat inside just wasting energy.

I used to have an old Portable LG. My bill was always too high! I knew that was mostly because my old ac unit. After many years, it broke down. I tried to fix but then, hey, gotta buy a new one. I bought this and its really super wuiet, powerful , turns my bedroom into an iceberg. And the most important thing, my bill decreased significantly! I have had many blackout shortage and this unjt can take it all and never let me down! If you ended up reading this review. Tou cna go ahead and proceed to buy this one! Dont need to thank me

This summer, I finally bit the bullet and bought a portable air conditioner, and let me tell you, it's been a game-changer. Gone are the days of sweltering in my apartment, resigned to the fact that central air wasn't an option. This little machine has been a lifesaver, and here's why: Effortless Convenience Setting up the air conditioner was a breeze. The instructions were clear and concise, and I had it unpacked and operational in no time. The controls are intuitive and user-friendly, with a digital display that makes it easy to adjust settings and monitor temperature. Cool Comfort on the Go The best part about this air conditioner is, as the name suggests, its portability. It's equipped with caster wheels, which makes it surprisingly easy to move from room to room. This flexibility is amazing. If I'm working from home in my office, I can bring the cool air right to me. When I want to relax in the living room in the evening, I can move it there with minimal effort. Smart Features for Applause Who knew a portable air conditioner could be so smart? This one boasts Wi-Fi connectivity, allowing me to control it remotely using my phone. This is a fantastic feature, especially on scorching days. I can turn it on before I get home from work, so my apartment is nice and cool when I walk through the door. No more waiting for the air conditioner to kick in after I'm already hot and sweaty! Overall, I'm incredibly impressed with this portable air conditioner. It's easy to use, cools efficiently, and the portability with the caster wheels is a game-changer. The fact that I can control it with my phone is the cherry on top. If you're looking for a way to beat the heat and stay comfortable in your apartment, I highly recommend this portable air conditioner.

compared to other portable AC I have used, this one is pretty quiet, cools room quickly & using a fan I share the cool to other rooms when needed so pretty powerful - perfect for my needs & I love that I can program it from my phone to turn on/off same time daily, use included remote or my phone to adjust temp & fan as needed

These are the best portable air conditioners I've ever used. I bought one back in 2021, and I was impressed how perfectly comfortable it kept my large living room. Surprisingly energy efficient, as far as Air Conditioners go. The noise level is negligible. On the highest fan setting, it's noticeable in my living room while watching TV on my home theater, but not terrible. I actually found that running it at medium speed after the initial room cool down was more than enough to keep the place comfortable! (My living room is about 300sq ft, and we have surprisingly terrible ventilation...so this place turns into a SoCal oven fast in the summer!)

I purchased this LG 14,000 BTU Smart Portable Air Conditioner last summer, and overall, it’s been a solid addition to my home. It does an excellent job cooling both my living room and dining area—definitely powerful enough for medium to large spaces. Setup was straightforward, and I appreciate the smart features that make it easy to control remotely. The only downside I've noticed is that it can be a bit noisy at night, which might be something to consider if you're planning to use it in a bedroom. That said, during the day, the sound isn’t really noticeable, and the cooling performance makes up for it. All in all, a good, reliable unit—worth it if you need efficient cooling in warmer months!

It’s nice and quite really easy to install and it definitely keeps my home cool .

Here's a more casual and personal version: --- **Product: LG Portable Air Conditioner** I recently picked up the LG Portable Air Conditioner for my parents, and it's been a total win. This thing is a beast—it cools the room down fast, and it’s super easy to move around and set up. My parents are loving it, and it's made their lives way more comfortable during this heatwave. People stay longer! Huge thanks to Best Buy for making the whole process so smooth. Ordering online was a breeze, delivery was quick, and the AC showed up in perfect shape. If you’re in the market for a solid portable AC, this LG model is the way to go, and Best Buy made it all too easy. Definitely recommend!

Instalation was easy and it works great. Living room stays cool.

Bought this to use in a Master Bedroom in a home built in 1891 with very narrow windows that a window unit wouldn't fit in. The box was beaten up and delivered to a neighbor, but the casters were okay, and the unit appeared fine. Unpacked it, read the manual, and completed the installation. It is a fairly easy exercise. The only thing I caution you about is the "tab locks," where the hose in the rear unit "locks" onto the plastic guard that positions in the window frame. The tabs are not "locks" at all. They are pretty much useless tabs that allow the hose to travel freely into and out of "locking." I took double-sided Gorilla tape on one side and Duct tape on the other to make the union between the two stable and easy to modify later. Then I secured the insulating foam all around that plate before inserting the whole assembly in the window. That helps secure the seal, keeps out bugs, etc. You also need to consider the height of the hose because, if you have any solid window sill, you cannot adjust the height of the plastic panel that fits into the window - only the width. As a result, you may have a gap at the bottom, so the whole thing will fit in the window. Save some of the insulation material for that. As a result, the cheap "locking system" cost this product a star. On the flip side, this thing does a great job pumping out cold air so far without being overly noisy. However, you must consider how far you expect it to project cold air because the fan is only good enough to throw it about six feet out. A portable fan beside it helps a lot. I am happy with it and not so happy. It is an expensive unit, and only time will tell how dependable it will be. I recommend it if you have a tricky window situation that won't allow a traditional box AC.

Compact, cooling well, portable, quiet, nice design.