Customer Ratings & Reviews
- Model:
- WKHC152HWA
- SKU:
- 6573557
Rating by feature
- Capacity
Rating 4.2 out of 5 stars
- Dry Time
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the product's noise level, compact size, and overall performance. However, some customers have noted that the drying times can be a bit longer than expected. Despite this, the product is generally well-received for its sleek design and space-saving features.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Drying performance
Yikes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn’t dry - have to do about 4 cycles to get it close. If you like damp clothes, this is the dryer for you.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amy. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WKHC152HWA) model not drying clothes effectively and requiring multiple cycles. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
A simple troubleshooting step you can take is to clean the lint filter before every load. A clogged filter restricts airflow, which is a common cause of poor drying performance. Additionally, you should check the vent to ensure there are no blockages. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Very nice washer and dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for a rental, fits perfectly in a small space and user friendly!
I would recommend this to a friendGreat purchase experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't yet gotten this installed but the purchase went well. I'll update once we get it.
I would recommend this to a friendWhere is the washer/Dryer ?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered our washer/dryer on August 16th and are still waiting on it to be delivered ! The latest date we were given is October 14th. The original date of delivery was Sept. 9th which was cancelled by Best Buy stating a "store issue" ???
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience. We understand how important it is to receive your new LG Wash Tower (WKHC152HWA) model in a timely manner, and we appreciate your patience throughout the process. While Best Buy manages delivery schedules and logistics, we’d be happy to support you with product information and setup once your unit arrives. You can explore features, manuals, and support resources for your model here: https://www.lg.com/us/support/product/lg-WKHC152HWA.ABWEEUS. If you’d like us to follow up or assist further, please feel free to email us at [email protected]. We’re here to help. ^Juvy
Poor Sales
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales lady assured me it would fit in my condo when I gave her the measurements but ... IT DID NOT. While I was working with her, she was more concerned grabbing another sale at the same time when in fact I told her I was here first. I will never use Best Buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Carla! Thank you for sharing your experience with the WKHC152HWA. We understand the inconvenience and frustration you faced regarding the fit of your washer in your condo. It’s concerning to hear that your measurements weren’t accurately assessed, and we understand how important it is for appliances to fit correctly. You may access this link for more information, go to "All Specs": https://www.lg.com/us/washers-dryers/lg-wkhc152hwa-washtower.
Your feedback about the sales experience is also noted, and we appreciate you bringing this to our attention. If you're open to it, we encourage you to reach out to Best Buy directly to address your concerns with their customer service. You may contact Best Buy's Customer service 1 (888) 237-8289
If you have any further questions or need assistance, please feel free to send us a private message on social media at @LGUSSupport. We're here to help and support you! Thank you for your understanding! —Avril
Drainage error
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed and started facing troubleshooting errors. DRN error code.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out to us and sharing your feedback on the LG Washer (WKHC152HWA) model. We understand the importance of having new, reliable appliances that function correctly. We strive to provide a seamless and hassle-free installation experience, but we missed the mark this time. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Help!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though i had a site survey done before installation, the new unit wasn't right. The unit needs a 110 outlet for the washer, mine only has a 220 outlet. I am now getting the run around from best buy while trying to remedy this. And i am without a working laundry machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're experiencing frustration and inconvenience with your new LG washer installation. I can imagine how frustrating it must be to have a survey done and then find out that the unit doesn't fit your electrical setup.
I want to acknowledge your frustration and disappointment. I understand that you're without a working laundry machine, and that's unacceptable. I'm here to listen and to help.
I want to assure you that we're taking immediate action to address the issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Terrible Hammering Spin Cycle and Poor LG Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been living with this unit for a week and a half after purchasing it directly from LG’s website. Before making the purchase, I did my homework: I read all the reviews I could find, consulted with a Best Buy associate who recommended it, and even checked Consumer Reports, though they haven’t reviewed this model yet. First, the positives: the unit is sleek, attractive, and, contrary to some negative reviews about its drying ability, I’ve been very impressed in this area. However, my main issue is the hammering noise it makes during the spin cycle, which lasts for about 15–20 minutes. I live in an 800 sq. ft., 100-year-old house, and there’s no escaping the noise—it’s miserable to be in the house when the washer is spinning. I’m unsure if I received a defective unit, but in researching this issue online, I’ve found that this seems to be a common problem with LG’s front-loading washing machines. I have tried to reach out to LG about exchanging it to see if I just got a bad unit, but they've been largely unresponsive and unhelpful.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Glacon. Thank you for taking the time to share your detailed experience with the LG Washer (WKHC152HWA model. We’re glad to hear you’re impressed with the drying performance and the sleek design, but we understand your concern about the noise during the spin cycle and the challenges you’ve faced in reaching us. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
The hammering noise you’re describing may indicate an issue with leveling or an internal component, which could explain the disturbance. We’d recommend ensuring the unit is level and that the shipping bolts have been fully removed (if applicable). If the issue persists, this might require a service inspection to determine if the unit is defective. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
To expedite assistance with your exchange or service request, please reach out to us directly on social media @LGUSSupport. We're here to help resolve this for you so that you can enjoy your unit without further issues.
Thank you for your patience as we work to address this for you. ^Juvy
