Customer Ratings & Reviews
- Model:
- LFXC22596S
- SKU:
- 6292042
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 21.9 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with InstaView for its spacious design, quiet operation, and convenient features. The door-in-door compartment is a popular feature, providing easy access to frequently used items. Many customers also appreciate the counter-depth design, which fits seamlessly into smaller kitchens.
This summary was generated by AI based on customer reviews.
Beautiful refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this refrigerator is wonderful. No complaints. And its price is excellent
I would recommend this to a friendAwful Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in August 2018. Two years later the connection for the water filter needed replacement. After a little over three years the refrigerator stopped cooling. I first contacted LG on 12/21/21 and was told a service visit would be arranged. After hearing nothing for ten days I called again and was told the matter had been referred to the wrong department. Again, nothing happened and during the next call I was told the service order had been cancelled and that I should contact a local appliance repair shop the service rep recommended. That shop serviced neither LG products nor my area. While attempting to arrange service, I received a text from LG saying service couldn't be arranged and asking for proof of purchase so a reimbursement could be processed. I called LG again after receiving a text saying the reimbursement had been denied though in a subsequent call I was told the opposite. Each time I spoke with customer service I received contradictory information. This is by far the worst customer service department I've dealt with. On 2/18/22, almost two months after this began I was finally told I could either arrange service myself or receive $500 toward a new LG refrigerator. To their credit, I did receive a $250 payment for the inconvenience but given the fact it took two months to simply be told to arrange my own service call I decided to replace it with another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broke after 3.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing refrigerator for 3.5 years then it just stopped cooling. We came back from vacation to a broken refrigerator and tons of stinky, spoiled food. We hope to get it fixed, but a $2300 LG should work for longer than 3.5 years! LG, please fix or replace our refrigerator!
No, I would not recommend this to a friendLG unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy anything from LG! We have a 2 year old refrigerator that has not worked for 2 months. Their warranty repair is unbelievably bad and their customer service is completely unhelpful. There was a class action suit that was settled previously but it is too late to register for it. Hopefully there will be new one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer