Customer Ratings & Reviews
- Model:
- LRFCS25D3S
- SKU:
- 6423065
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the ample storage space, the effective ice maker, and the generally quiet operation of this 25.1 Cu. Ft. French Door Refrigerator with Ice Maker. Many appreciate the size and design, finding it aesthetically pleasing and convenient. However, customers are negative about the compressor's reliability, with some experiencing failures within a few years, and some have expressed concerns regarding the quality of certain materials and shelving.
This summary was generated by AI based on customer reviews.
Do NOT Buy - riddled with problems, leaks cold air
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one they delivered had a manufacturing defect in the bar that helps the doors to close. Best Buy returned that one and delivered this one. After 2 weeks this one's seals leak both in the refrigerator and the freezer. Because I purchased it Aug 10th but it wasn't delivered for 2 weeks because I was out of town it's already out of it's return period. So now I will have to begin working with LG. Such a nightmare. I bought LG because I know someone with an LG that caused them no problems but mine is a nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG French Door Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
LG has a million flaws and a faux warranty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store and awaiting the refund. I had a small issue with the door gaskets not sealing within the first two weeks. Warranty by LG, no Best Buy yet. So, he said it was not installed with the front higher than the back, and if they came out I would have to pay for it. So - no warranty. Bought a Frigidaire, satisfied but smaller for the same money. I also have an LG washer and it willnot/cannot dispense bleach. the end.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand that you had a few issues with your LG Refrigerator (LRFCS25D3S) model, and we appreciate the details you've provided. We aim to offer top-notch products and great services that go beyond our customers' expectations. It's important to make sure the refrigerator is level during installation to ensure the door seals properly. If the front is lower than the back, it can affect the seals. If your LG washer is not dispensing bleach, check if the bleach dispenser is blocked or if the detergent drawer is clean. For more assistance, visit https://www.lg.com/us/support/help-library/lg-washer-detergent-and-additive-usage--1337636639933. For warranty and installation concerns, reach out to us on social media @LGUSSupport, our team will be more than happy to help address these issues and provide additional support. ^Juvy
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker does not work or was not properly connected
I would recommend this to a friendNot a good LG refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 nd LG refrigerator I’m having issues with. 1st one came from Home Depot and was broken. So send it back. 2 nd one came from Best Buy partially damaged. The freezer is either broken or not working properly. There is so much ice and frost build up inside. I won’t reccomend anyone buying this LG brand
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stopped working after 1 year and 5 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working a little under a year and a half after we bought it. Everything melted. Geek Squad is going to be here in 3 days to LOOK at it. If you buy this, make sure you buy the warranty and small fridge or freezer to keep in the garage.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not a reliable product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received this appliance on March 2, 2022. It it May 10, 2024 and the appliance is not working. Very disappointed in L G brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alan. Thank you for taking the time to review the LG Refrigerator (LRFCS25D3S) model. We're sorry to hear about the unexpected malfunctions of the unit in a short period. We strive to provide durable, long-lasting products that exceed our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Horrible fridge and horrible support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this Fridge, received this unit in September and the ice maker immediately broke. LG sent out 4 technicians and they are still refusing to refund me. Stay far away from this fridge and LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Unacceptable handling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my fridge on December 29th, 2023 and it completely died 2 weeks later! It took 2 weeks and 2 days to get another one to replace it. This will be my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you for your feedback. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand things may not always go as planned. We're sorry to learn that our appliance has fallen short of the level you deserve. We at LG value our customer experience. If there is anything we can do please don't hesitate to send us a private message on Facebook or Twitter. Our Support Team will be more than happy to assist you. `Jai.
LG refrigerator review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer formed a lot of icicles, my frozen veggies had ice in it. The top tray in the freezer was frozen. I had to turn off the ice maker. I had to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Terrible CS
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful!! Rip off when you don’t see crack in wall of fridge. No one will help you, even with extra geek squad purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gina. We appreciate you taking the time to share your feedback on the LG Refrigerator (LRFCS25D3S) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Terrible product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was defective out of box. Terrible service and LGs customer service was awful
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tyler. Thank you for sharing your experience with the LG Refrigerator (LRFCS25D3S) model. We understand your concern about receiving a defective unit, and we appreciate your feedback regarding your service experience. We aim to provide exceptional services and ensure a smooth and seamless experience. To address the issue, we recommend double-checking all connections and settings to ensure everything is configured correctly. If you haven't already, please contact Best Buy customer service at 888-237-8289; they can assist you with warranty options and potential repairs. For quick guidance, visit https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014. We want to ensure you receive the support you need. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. Thank you for your patience, and we look forward to resolving this for you. ^Juvy
Work too noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it from bestbuy. When it working too noisy. I need they come to fix. They said they will come fix FREE. After that they said i have to pay $99.99.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Don't buy if you want ice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working after 6 months. It took forever to order and for delivery due to COVID and the warranty is only a year. Don't waste your money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 25.1 Cu. Ft. French Door Refrigerator with Ice Maker - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. In addition, here's a link you can browse for basic troubleshooting of LG refrigerator that is not making ice: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181 ^James
Bad purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months, the fridge started sweating inside and making loud noises.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Refrigerator (LRFCS25D3S) model. We understand your concern about experiencing sweating and loud noises from your fridge. We want to give you top-notch products that meet your needs. To fix the sweating problem, check if the door seals are okay and sealing properly to keep warm air out. As for the loud noises, it might be the fan or other parts. Make sure the fridge is flat and nothing is touching the fan or causing vibrations. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479. If you need more assistance, contact us on social media @LGUSSupport with your info and more details about the issue. We thank you for your patience and want to make sure your fridge works well. ^Juvy
Noisy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy, we’ve had since before thanksgiving but can’t seem to tune out the noise it makes. Can hear it across the house.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leight. Thank you for taking the time to review the LG Refrigerator (LRFCS25D3S) model. We understand how important it is to have a quiet and peaceful environment in your home, and we apologize for any disruption caused by the noise from the refrigerator. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/refrigerator-noises-CT10000021-20150292153479. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Pathetic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t received the item after over a month of broken promises, a broke down truck and availability that changes with each agent dealt with.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thank you for sharing your feedback on your LG Refrigerator (LRFCS25D3S) model. We're sorry to hear about the challenges you've faced with your order. We want to provide great service and make sure everything goes smoothly. To get updates on your delivery, please contact Best Buy customer service at 888-237-8289. If you need more assistance, you can also reach out to us on social media @LGUSSupport. ^Juvy
Weak shelves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves are very weak and bend at least it cools so far
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Issues since the beginning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular unit was damaged and i didn't find out until it stopped making ice and leaked water underneath my NEW flooring that wasn't even complete.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Quality Issue
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is ok, but would not buy it again with a do over. It doesn’t seal very well. We always have to double check because it will pop open.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Barthaolomew, we understand you're experiencing an issue with the sealing on your fridge. Allow us the opportunity to look into and resolve this! Please contact us via social media on our Facebook or Twitter platforms. Our handle is @LGUSSupport. Please include your phone number and fridge information (model and serial numbers). It would be a pleasure to reach a resolution! ^Chris
Leak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking from bottoms since day one. Tried calling for assistance and phone discovered twice for service. No call back. Will try again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Patricia. Thank you for taking your time in leaving us a review regarding your refrigerator. We assure you that your review is considered and does not go unnoticed. Should you use social media, please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport and we would be glad to help. ^Anthony