Customer Ratings & Reviews
- Model:
- LRFCS25D3S
- SKU:
- 6423065
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the ample storage space, the effective ice maker, and the generally quiet operation of this 25.1 Cu. Ft. French Door Refrigerator with Ice Maker. Many appreciate the size and design, finding it aesthetically pleasing and convenient. However, customers are negative about the compressor's reliability, with some experiencing failures within a few years, and some have expressed concerns regarding the quality of certain materials and shelving.
This summary was generated by AI based on customer reviews.
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG refrigerator bought 9/20 for $1300 and it began failing 11/23. We have taken off work for 7 technician visits since then and still no resolution, the last technician stated it was an electrical issue and not repairable. It is now sparking when attempting to plug in and is a fire hazard. After countless phone calls that we were told we would either get a replacement or refund we have had neither and have not had a working refrigerator in 4 months. Our case was transferred to a "presidential liaison" due to the fire hazard and we can not reach this department in any way. We have lost fridge/freezers full of food on 2 separate occasions and lost countless vacation hours and sick days waiting for appointments. LG has not honored their warranty and we have been lied to repeatedly in regards to resolution options.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for taking the time to review your recent experience with our LG Refrigerator (LRFCS25D3S) model. We understand the importance of having a reliable refrigerator and the impact it has on your daily life. The experiences you have described are not reflective of the quality and service we aim to provide. To address this situation and provide a satisfactory resolution, we kindly request you to provide us with your case details, including any reference numbers or contact information you may have received. This will allow us to escalate your case and ensure that it receives the attention it deserves. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Cons mentioned:Compressor
Compressor Died - 2 years Costs more than Frige
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor stopped working after 2 years. It cost more to replace than the refrigerator itself. I have to buy a new refrigerator after two years! Don't buy a LG, you're wasting your money. I thought LG had good products, I have an LG TV and I'm going to be purchasing a dishwasher and stove. It wont be LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there.
Thank you for sharing your experience with the LG LRFCS25D3S refrigerator. We understand that the compressor stopped working after just two years and that the repair costs were higher than expected. You may access this link related to your concern:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
To address the issue, please send us a private message on Social Media @LGUSSupport or call us at 1-800-243-0000 with your purchase details. We’d like to explore any possible options to assist you further and ensure you receive the support you need.
We appreciate your feedback and hope to improve your experience with our products.
—Avril
- Cons mentioned:Compressor
Compressor failed early
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Compressor failed in less than 3 years. I wish I new this was a common LG failure. Ruined at least $400 in groceries and now I'm looking at buying a second fridge just to keep food in the house while waiting for this to be repaired.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm deeply sorry to hear that your LG LRFCS25D3S refrigerator has failed in less than three years, and it's unacceptable that the compressor has given out. I can only imagine the frustration and inconvenience this has caused you, especially with the added expense of spoiled groceries.
First and foremost, I want to acknowledge your disappointment and apologize for the trouble this has caused. I'm so sorry that our product has let you down, and I can understand why you're considering purchasing a second fridge to keep your food from spoiling. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Space
LOUD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had for a few weeks and it's really loud. I wonder if it arrived broken. At first it was just occasional chugging/crunching sound. The ice maker isn't hooked up yet. But now it's a constant motor sound. I can hear it in the next room. It does the job. Nice room inside. No problems with cooling. I just feel like It's brand new and I got a lemon and am going to have a lot of headaches and missed work dealing with repair people right out of the gate.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Anne. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Appliances no buy no more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this fridge LG 3 years a ago. Stop working. A about. 3 weeks. I pay for 5 years warranty cover. And they’re no wants to fixed. And  I don’t know what to do. Best Buy get terrible service now it’s not the same like you’re back to the day. No more Best Buy product. This is my last time. I don’t care they will fix it. Go buy another one in different plates. I’ll throw away that garbage. I pay for something. I no get it. No why no electronic over there. You pay for serving you never go get it. 
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerald. Thank you for sharing your experience with us. We understand your concern about your LG Refrigerator (LRFCS25D3S) model stops working, especially after you’ve invested in a warranty. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. We recommend reviewing your warranty details and contacting the warranty provider to clarify your coverage options. It’s also worth reaching out to LG customer support directly for assistance. If you’d like further help or have additional questions, please send us a private message on social media @LGUSSupport. We're here to assist you in finding a resolution. We appreciate your patience and are committed to helping you. ^Juvy
Not able to properly adjust level of refrigerator,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New LG refrigerator. Arrived with only one side to adjust level working.
No, I would not recommend this to a friend- Cons mentioned:Quality
Broke after 2 YEARS!!!!!!Terrible experince!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 Years. We purchased in 2021. Going to be costly repair after warranty was over. No cooling at all. Beware of lg products. Stay away from lg. Do your research before purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 25.1 Cu. Ft. French Door Refrigerator with Ice Maker - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. In addition, here's a link you can browse for basic troubleshooting of LG Refrigerator that is not cooling: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371 ^James.
- Cons mentioned:Compressor
Failed after 2 years - seeking repairs or refund
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2021. Stopped cooling after 2 years of use. There is a class-action lawsuit against LG for their refrigerators' chronically failing compressors.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Anthony. We're truly sorry to hear about the cooling issue you're experiencing with your LG Refrigerator. It's frustrating when an appliance doesn't perform as expected, especially within such a short timeframe. Your feedback is incredibly valuable, and we're committed to finding a solution.
We understand your concerns and we're here to assist you. We're truly sorry for any inconvenience caused by the compressor issue. If you have any further questions or concerns, please feel free to send us a private message via Facebook or Twitter @LGUSSupport.
Thank you for bringing this to our attention. —Kai
- Cons mentioned:Compressor
Issues occurred in very short time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.18 months in no longer cooling. “Smart Diagnosis” not picking up issues (not uncommon with this model) Compressor issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Refrigerator (LRFCS25D3S) model. We regret any inconvenience you have faced with the appliance's cooling and "Smart Diagnosis" features. We understand how frustrating it can be when a product does not meet your expectations. In the meantime, to obtain more details on the issue you've encountered, please visit this link: https://www.lg.com/us/support/help-library/not-cold-enough-refrigerator-CT10000021-1426094905942. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Best Buy did nothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator and the install. Best Buy employees delivered the refrigerator but did not set anything up. It is still on wheels and not connected to the water line. Strongly advise not to purchase installation from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andy. Thank you for sharing your experience with the LG Refrigerator (LRFCS25D3S) model. We understand your concern about the delivery and installation services don't meet your expectations. We strive to provide exceptional services that exceed our customer's needs. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your feedback and are here to help ensure a smooth experience with your appliance. ^Juvy
Ice maker broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the LG in Feb 2021. The ice maker just went out. The one year warranty was over Feb 2022.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you left a 1 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha