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Customer Ratings & Reviews

Your price for this item is $2,924.99

Customer reviews

Rating 4.1 out of 5 stars with 19 reviews

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79%
would recommend
to a friend

Customers are saying

Customers appreciate the spacious design of the 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator, with many noting that it has a great look. However, some customers have expressed concerns about the faulty ice maker, wishing it could store more ice cubes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the door in the door feature! I also love how much room I have both in the frig and the freezer!

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door design, Exceeded expectations, Spacious

    Rated 5 out of 5 stars

    Love my fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has exceeded my expectations by far! I love all the features, I love the look and style. The door in door feature is awesome! Lots of space for everything. No complaints so far!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery

    Rated 5 out of 5 stars

    Beautiful frig. WAAY more room than old SidexSide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, after only a few days, we love this frig. We can organize sections and see absolutely everything. Love, love it. Delivery from Best Buys' contractors was efficient, pleasant, helpful and professional. They moved our old frig out to the garage, gave me time to clean underneath (ugh!) and went over all the essential points of the new one. Totally awesome experience.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door design, Spacious

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely designed, great look , spacious. haven't tried ice that much but seems to be working fine. Best thing that we liked and the reason we bought is door in door design and that's awesome. Working perfectly for us.

    I would recommend this to a friend
  • Cons mentioned:
    Drawers open with bottom handle, Faulty ice maker

    Rated 3 out of 5 stars

    Okay frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one had broken freezer basket, replacement had scraped metaledge on top left shelf. Need to help mprove quality control. Drawers open with bottom handle which is odd, used to pull on top of drawer! For the first week, all is okay. Like bottom freezer space.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise, Warranty

    Rated 3 out of 5 stars

    Lg Loud Noice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for 2years but started loud noice and weren’t fixable, so far an ok product from lg

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Faulty ice maker

    Rated 5 out of 5 stars

    lg refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room...looks great. Wish it could store more ice cubes

    I would recommend this to a friend
  • Pros mentioned:
    Black stainless steel

    Rated 5 out of 5 stars

    Black stainless steel fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really high end fridge for a good price. I love the LG brand and the black stainless steel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Frig

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frig itself is great however the water that it dispenses taste like garden hose water even after running about 10 gallons through the system to flush it, but there is no bad taste in the ice. I’ve read on LG forums some of the same complaints that’s blamed on a small reservoir that is supposedly the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Very happy with this product. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could marry an appliance this would be the one. It’s a close tie with the matching range though. Looks beautiful, doesn’t leave prints. Love the size of the drawers, especially the large meat drawer. I also love that it beeps at me when I leave the fridge open too long. I have a tendency to do that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First new fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge, there is lots of room, the split shelf is really helpful to hold milk gallons. The water comes out of the door is cold and has good pressure.

    I would recommend this to a friend
  • Cons mentioned:
    Poor service

    Rated 1 out of 5 stars

    Never Buy LG or Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy LG. I thought it use to be a great company but nope. Stop freezing and staying cool after 3yrs. Called Geek Squad had plan but they suck offered no help LG scheduled service 3 weeks out but day of service in hour 3 of 4hr window my service was cancelled...lol and then they said couldn't get to me for two more months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet, well thought out organization

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perform as described, allows for greater placement in the footprint. Runs quiet, no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelves are great, and the freezer is very large! Love the extra ice bin in freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love my fridge. It’s only been two days it looks very nice in my newly remodeled kitchen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't even received it yet!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has not been received and no update is being provided by BBY as to when it will be delivered.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP LG

  • Rated 5 out of 5 stars

    I’m happy with the purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting an item damaged in delivery doesn’t make the entire line bad it’s your specific item... anyway I’m happy matte black looks amazing minimal fingerprints and nice lighting inside

    I would recommend this to a friend
  • Cons mentioned:
    Faulty ice maker, Poor service

    Rated 1 out of 5 stars

    Avoid LG Refrigerators

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my refrigerator and the ice maker never worked. Contacted LG and repairman sent out. They determined that the door was bad. LG sent out the wrong door. Now they say they do not have the parts. They sent a $100.00 check for my troubles. Very poor customer service.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP LG

  • Customer reviews from lg.com

    User rating, 4 out of 5 stars with 552 reviews on lg.com.

    See all lg.com reviews
    lg.com
  • Customer reviews from bestbuy-ca

    User rating, 5 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
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