Customer Ratings & Reviews

Upgraded from a previous LG model, LG always provides the best value and Best Buy is the best place to buy from

the purchase was for a Model Home and the appliance is well received in the upgraded gourmet kitchen by potential customers

Got the right one. Excellent quality. Just loved it. Always likes to shop at Best Buy. LG has always the best.

Love my new refrigerator. It’s so spacious. Easy to clean and everyone who comes to my house has to compliment it.

Good experience at Best Buy - good selection of refrigerators. Knowledgeable sakesman.

So far so good. Nice smart features. Filtered water comes out very good. Nice over features and the app is nice.

It's my first stainless appliance and I love it. The 2 freezer doors make it easier to organize items.

Many problems with condensation in the freezer, its too difficult to open.

Water dispener failed to work twice on a newly delivered model out of the box. The rest of the features were good, but the dispenser was a deal breaker, so we moved to another company model.

Great fridge, either delivery or warehouse sent me a fridge with a broken power cord that was wrapped in electrical tape and didnt disclose this information. When i had a power surge it broke the fridge and caused a spark in my house.

I purchased this item as Open box, it had practically no damages when it was in store, but when it arrived at the house, it had a huge dent in the right door. The store staff said it was not their fault (it never is) so I feel I was lied to when I purchased the item. I’ll see if the claims dept will do something about it. So far, not a very good experience, although I spent over 3,000 dollars in this purchase.

This fridge isn’t as spacey as I thought it would be. I should have tested it out at the store first. other than that is very nice and functional. Looks gorgeous.

I just bought this fridge 1 month ago and the main compartment is 20 degrees warmer than what the display is saying. I bought a thermometer to confirm since my food didn’t feel cold and some spoiled.

It’s not worth the purchase price. It’s noisy and already in need of repairs. The bottom freezer door has ice built up all underneath and won’t keep the food frozen.

This fridge scratches so easily!! It has been only 4 months and we have 2 visible scratches on the front. What’s the point of using a finish that scratches so easily??!! We have no dogs and everyone here is old enough to be careful. The scratches have most likely happened from wiping the front. We are happy with the functionality of the fridge but I imagine that within a couple years the entire front will look horrible.

Ordered a new refrigerator and received a damaged what appeared to be an opened box returned refrigerator. I have been promised a new replacement.

I'm 54 years old. I've been through my fair share of refrigerators. I don't know what we've been thinking of in the past, why we had put the freezer on top or on the side is beyond me. French Door design is the way a refrigerator should have been made in the first place. Groceries come and groceries go. Now I can open up both doors and see what I've got to toss and where there's room to put new groceries. And finding room for new groceries in this refrigerator is a breeze. We've had this refrigerator now for 4 months and I must say it is a joy opening the doors and seeing what there is to eat. Everything is right there in front of you and you don't even have to look very hard to find what you want. The refrigerator itself is very quiet. I very rarely hear it. Every now and then I hear a little tray of ice drop. Even with the smaller bucket we have never run out of ice. My wife and I both love this refrigerator! It is the best refrigerator we've ever bought. And it was worth every penny. We bought the 28-foot black stainless which matches well with our black appliances. It also doesn't show hand prints or streaks. Wipe it down every now and then and it looks like new. If I had it all to do over again I wouldn't hesitate to buy this particular refrigerator. I've always liked LG brands and this lives up to the brand name. I highly recommend this refrigerator to anyone who's looking for a new one. You will not be disappointed. The freezer is where it belongs at the bottom. How often do you really open the freezer? Two doors at the bottom for the freezers, party foods on top, frozen beef, pork, chicken, fish etc., at the bottom. Even if it's packed there's still room for your freezables. It's very easy to keep it all organized. So far no freezer burn. You can customize the temperature for both the freezer and refrigerator. The ice and water dispenser is very easy to use. The ice and water all tastes terrific even with the hard water we have in San Antonio Texas. The only problem I had with the ice and water is when my wife filled up a large cup of ice to brew a K-Cup of iced tea. She left it on ice and then I went to get a bottle refilled of water and I got ice. It was a minor issue, a little retraining to double check the setting before dispensing was all it took. Supposedly this refrigerator has Wi-Fi smart fridge capabilities I'm not sure what they do yet as I don't play with my computer as much anymore, but at one point I will explore it and I will update this post. Get this refrigerator you will be happy beyond belief! Especially when you open the double doors to grab a quick midnight snack!

Since the first time that I connected this fridge temperature cooling system went to high and frozen my vegetables in the fridge

I wanted a bigger fridge than the counter-depth one we were replacing. This is a very good-looking fridge. I like that the water/ice dispenser can accommodate large cups/glasses, I I like the smaller block-like ice cube that go easily into our Hydro Flasks & Contigos. The ice & water taste good too. The fridge holds a lot of items beautifully, making better use of space than my old fridge. The double freezers are nice, but I seem to have lost some freezer space. Luckily I do have another freezer I can use. I keep frequently used things in the top freezer, things I want to use in the next month or so in the bottom freezer, & things for more long-term storage in our alternate freezer. I do not like the sliding refrigerator shelf. I adjusted my top shelf to accommodate taller containers so I don't need it. This sliding shelf, if slid inward to accommodate taller items, would block the items on the shelf behind the tall items. I prefer to keep it pulled out, but it keeps sliding in at the lightest touch, knocking off the things on the shelf. To prevent this, I had to jerry-rig the shelf & it doesn't look too pretty, but until I find another solution this will have to do. I wish I could just get another shelf without this feature! Also, the doors won't align properly. I tried, my husband tried, & the Best Buy delivery guy tried, without success. Best Buy/Pacific Sales is going to send the geek squad & may have to replace the doors if they can't do it, so we'll see how this goes. I like that the drawers have adjustable temperature settings, there is air in the door sections to keep things cold, & the wifi feature is nice so I know if a door is left open or if the filter needs to be replaced. All in all, I love this fridge, especially the black stainless color! I'd give it a 4.5 stars because of the hiccups I've mentioned, but I rounded up!

I had this fridge for 6 years and the compressor decided to quit one day. But, it is a really good one, I decided to buy the same exact model. It is roomy, quiet, looks good, and most importantly it keeps the interior cold. What I didn't know is that the compressor is under warranty for 10 years (parts only from years 6-10). Nowadays, after reading so many reviews, there is not a single brand or fridge that does not have a problem, so I am willing to take another chance with this fridge. LG customer service is pretty excellent too. I was considering Frigidaire or Whirlpool or KitchenAid, but all of them have negative reviews too, and they are not built like they were used to, and they seem to be louder than the LG brand refrigerators.