Customer Ratings & Reviews

Works good and quiet. Was able to pick up same day at warehouse.

Not impressed with so-called high efficiency technology. I have had this machine for over a year. I had no desire to have a 'smart' machine so never hooked up the wireless. The washer itself does not work as well as the 15 year old LG it replaced. It does not have a hand wash cycle, but does include the ability to wash without spinning, or to run a short rinse and spin cycle. It has a 'turbo' wash function, for which I cannot find a definition anywhere. The only thing I have noticed is that it shortens the cycle and the clothes don't seem to get as clean. It can be disabled for some cycles, but not for others. I have problems using powdered detergent as it doesn't dissolve well - even in warm water. There's just not enough water in the tub. There is also not enough to use it to soak clothing prior to washing - I now have to do that outside the washer. The wash cycle for delicate clothing is much rougher than before, so I cannot wash underwire bras or some sweaters and now have to do them by hand. I find that things do not smell clean unless I run a pre-wash, then multiple rinses are required to remove the detergent. I suspect I am using more water than before because of these additional cycles. The compartment for adding detergent and bleach/softener is poorly designed in my estimation. There is a piece that actually has to be removed to use powdered detergent, and the pre-wash section lets liquid detergent leak all over prior to starting the machine. It is not all washed away when the machine starts, either - I had to remove the compartment and clean the sticky soap residue both times I tried it. So I have gone to placing the detergent directly in the drum. The construction of the compartment also causes it to hold a lot of water, so I have to leave it open until it dries to prevent mold. The controls themselves, where selections are made for the wash cycle, also leave something to be desired. There is faint writing on the inside of the plastic, which is then backlit from inside, making it very difficult to read, especially as my basement is not well lit. It's good enough to not send back, but nothing to write home about. The instruction manual tells you to lie clothing flat in the drum and stack it. Since when is that needed?? In my prior machine I could just stuff it full and it worked. With the new one, if I fill it to capacity, or just wad clothes up and toss them in, nothing gets clean. I will likely look at other brands when it comes time for a new one if this one is not completely redesigned by then. So longer wash time, smaller (more) loads and not necessarily as clean when compared with the old one. I c

I needed a new washer for my home and purchased this washer and it works great and efficient. And has tons of space for plenty of laundry.

Washer does a great job. Quality build. Quiet operation. Much more quiet than our Maytag front loader that died after 4.5 years. First LG brand appliance. We like it!

Very nice and no make any noise its very fast and efficient

I changed from top loader to front loader, that’s a huge shift for me. This one has lots of room so reduced my no.of cycles. AI sensing technology decides how much time required for each load. Impressed with this piece of machine… Happy with my purchase and will choose LG for other home goods in future!!!

This washer does an excellent job cleaning clothes. It's also a great value being a slightly older model. I actually prefer the controls of this model compared to the newer ones that have the screen in the dial.

So easy to use and lots of options for washing cycles. Plenty of room for my items and the clothes turn out great.

Works as expected. I had it over 2 months and no issues so far. Hoping it last as long as my previous washer.

So far works good , surprisingly very quiet, we like it !

Bought this washer/dryer set to save space in our laundry room and so far it's been amazing! It works great, does an efficient wash, and a great space and energy saver. 10/10 recommend

Great washer, we use it more than once a day and its predecessor lasted 10 years. Probably would have gone for longer if we had repaired it. General consensus seems to be this is the sweet spot in the LG range where more expense just buys you more electronics to go wrong.

I have owned many different washers in my life. I have never had one that I had any complaints about. This, washer, however, is the absolute worst. Starting from the first day, the chemical odor was horrible. According to LG, it will go away. I got that reply after 2 weeks of constant messages and texts. I wonder if they have a quota of replies before they can just ignore an inquiry. More important, the machine does not clean well. We are an active family and wash multiple loads a day. About half the time the washer decides to run a fast load and the other half a very long load. The website says it can be due to the size and type of load. Our experience is that the sensors don't work at all. It is frustrating to dry laundry loads and have them reek when they are done. Additionally, the choices of load, speed, temperature etc are useless. You have to start the load, then stop it, in order to make changes with any of these things from the apparent presets. We end up doing a normal load each time and going through three steps to get close to the type of washing we desire. Lastly, the information provided on the machine is minimal to none. Perhaps there are other ways to go around the presets but we could not get any information online. No complete manual available. I wish I had purchased the Samsung model that we just replaced!

Read the reviews were good on LG washing machines and they are very reliable. This model had the steam functions that I wanted and it was a great deal. It keeps my clothes very clean. Theres an area to put an allotted amount of detergent for prewash, main wash, fabric softener, and bleach and it really helps keep the mess down since I don’t have to pour my detergent in the lids they came with. To keep the water from pooling up and causing a stink, I just keep the washer door open and it airs right out. It plays a really nice sound when the wash is done too.

Love the size, I can do a large load of jeans without stuffing them inside the washer. Quick & quiet compared to my old HE washer. Great wash cycles.

This LG model is very quiet and efficient. The cycles are much shorter as well so our washing time goes much faster.

Easy install and is working well so far. No issues after a few days of use. Hopefully it will last a long time. Only problem was that it took over a month to have the item delivered. Wish it was readily available.

Note: I would give this 4 1/2 stars because of the noise issue (see below for details) I've switched from a top-loading to a front-loading washer and I'm very satisfied. The washing times are much lower, the clothes come out cleaner, and the water usage is less. We used to have a problem with soap staying on dark knitted clothes, requiring an extra rinse and that is no longer a problem. The washer was very easy to figure out, even the WiFi setup. I had thought WiFi would be a wasted feature but it turns out that I like it since you can check how much time is left on a load and it notifies when the load is done. There are plenty of options for different types of loads and for customizations. My only criticism is that the washer makes a low frequency humming sound that is not pleasant during some of the cycle. It's not very loud, though, so if your laundry room is away from the living area of your house, you probably won't hear it. Shutting the door helps too.

It’s a very quiet machine, and works really good. I would recommend it.

It's doing it's job! I bought is because I have REALLY hard water and my last washer only lasted 4 years. The app will not sync (don't really need an app, anyway...). I like the different settings, too. It is very LOUD, a lot louder than my samsung.