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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3009 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 3,009 reviews
  • Rated 5 out of 5 stars

    MR

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Best Buy always give me.the best deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the dryer for a few weeks yet, but so far so good. Love the capacity and the drying options. Only down side is the the sensor for drying amount has gotten "confused" perhaps once or twice by a very mixed load: the dryer sensed the bedding was all dry when there were still a few damp spots.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. I love the stack option the best. I have so much more room in my laundry area. My clothes seem to be a lot cleaner and it has so many cycles to choose from. ❤️❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my LG!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research I purchased the LG appliance and it has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Washer. Does a great job. No issues so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Washing Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    15 yr old Samsung blew a drum shock which tore up the front door gasket. The cost of parts was more than half the cost of a new washer. Resaerched that this LG was highly rated and on sale so we purchased it. No problems so far except the door doesn't close as smoothly as the Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% worth the upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to our old washer and dryers, these really blow them out of the water! (Pun included) I am happy with these devices and would recommend it especially as the app is so intuitive and helpful! 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this. I purchased the set. I was initially not sure how the sounds should be when running, but the technician came out and reassured me that it was fine. Seems like the front door is a little loose closing. I will make a trip to Best Buy to make sure it is supposed to close that way. Really like it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and ease of using this washing machine. The different settings and the chimes when laundry is done. It also looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous product, it washes and cleans like no other I've owned. I don't have a smell and I try it after each use and leave the door open for about 30 mins or so. I would highly recommend this product. Also, the set looks menancing with the tinted doors. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG and Best Buy service the Best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and Excellent washer and dryer! Will recommend and buy again! Installation from Best Buy excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew was awesome and the product delivered as advertised! A plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month into using tis new washer and it is working great. The mobile application is easy enough to use and keeps you updated on use and reminders to run the tub cleanse. the downloadable cycle is a neat option also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine vey big inside and it’s more updated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine and all its features! It’s easy to use and does a great job!! Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product was looking for a washer and dryer with steam option. it makes very less sound when it runs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great washer. We have had Samsung in the past and did not like it at all. This washer and dryer combo is great!!! Best Buy Delivered on time without any damage!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG ThinQ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine works very well. I really like the feature that I could download additional settings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louder than expected. Performs in the average range.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, LorettaJ. Thank you for sharing your experience with us. We understand your inquiry regarding the noise levels of your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We understand that the unit didn't meet your expectations regarding its sound performance.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86
      To help ensure the quietest operation, please check that the shipping bolts have been completely removed and that the leveling feet are firmly adjusted on a solid floor. For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Quiet Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I decided to purchase this washer! It is so quiet when running loads. My previous washer shook the entire ceiling downstairs when spinning. With this washer, it has never done that. My laundry room is upstairs. This washer is amazing and I highly recommend it!

    I would recommend this to a friend
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