Customer Ratings & Reviews

Hi, Ryan. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA ) model. We're sorry to hear about your new appliance breaking down so soon. We aim to provide reliable products that last long. Our team is working to order the needed parts and schedule a technician to fix your washer quickly. We're also improving our customer support options. For more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with mold inside your LG Washer (WM4000HBA) model, especially when you've followed the recommended steps to prevent it. We strive to provide high-quality products and ensure a smooth experience.

To address the mold, we recommend running a cleaning cycle with an affresh washer cleaner or a similar cleaner designed specifically for washers. Additionally, after each use, leave the washer door open to allow air circulation and reduce moisture buildup. Cleaning the rubber gasket and seal regularly is also crucial to prevent mold from forming. For more help, you may visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore any additional solutions. We want to make sure your washer continues to serve you well. ^Juvy

Hi, Jean. Thank you for taking the time to share your experience with us. We understand your concern with both the issues you've encountered with your LG Washer (WM4000HWA) model, and the challenges you’ve had with Best Buy’s appliance department. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

To address the issue with your washer, we recommend checking if your machine is still under warranty and contacting LG Support directly for assistance with any repairs or replacements. If you need help navigating the warranty process or further troubleshooting, please send us a private message on social media @LGUSSupport, and we’ll make sure you get the support you deserve.

We appreciate your feedback and hope to resolve any issues you're facing so that your LG washing machine can work as expected. We are here to assist you every step of the way. ^Juvy

Hi, there. Thank you for reaching out and sharing your experience. We understand the importance of having your LG Washer (WM4000HBA) model operate smoothly, especially during the spin cycle when stability and noise levels matter most.

One helpful step you can try is confirming that the washer is leveled on all four feet. Even a slight imbalance can cause significant vibration during high‑speed spin. You can also run the Tub Clean cycle to help ensure the drum is balanced and free of buildup that may affect movement. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.

If you’d like us to review this further and support your service request, feel free to send us an email at [email protected] so our team can assist you directly. ^Juvy

Hi, Giorvani. We appreciate you sharing your experience with us. We understand your concern about your clothes shrinking when using the sensor dry settings on your LG Washer (WM4000HBA) model. We strive to provide high-quality products exceeding our customers' needs and expectations. The sensor dry cycles automatically adjust drying time based on moisture levels, but heat settings are preset for optimal performance. For more control, we recommend using Low or ultra-low heat settings under Timed Dry or selecting the Delicates cycle, which uses gentler heat. Also, avoid overloading the drum, as this can affect drying accuracy. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy

Hi, BarryA! Thank you so much for your valuable feedback on the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We will surely pass this on to the rest of our team, and it will be considered for future product improvements. If you could, please post this to our feedback page: https://www.lg.com/us/support/feedback. ~Rita

We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.

We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer