Customer Ratings & Reviews

Technicians have been servicing the unit for as long as I’ve had it. I I follow all cleaning and maintenance instructions precisely and have been dealing with multiple issues. 1. During drying it leaks at the bottom front of the machine. 2. Extremely slow dry time 3. Power button on control panel stopped working Technicians have yet to solve the first 2 issues and have tried an unprecedented amount of times by replacing numerous parts. They fixed the control panel power issue but caused another one in the process. Now when the machine stops, I’m unable to use the app and select another setting like I was able to do previously. Service techs have no answer for the problem except for power cycling, which does not work. At this point I need LG/BestBuy to provide a brand new unit or a full refund.

Great washer! I love that I can toss my work clothes in, and when I wake, and, get going for the day, they are clean and dry. Ready to go! The washer doesn't dry larger loads completely. Be prepared to run a dry only cycle. Or, as I have a gas dryer still, no issues. Get the pedestal washer if you can. That combined with the all in one, equals bliss. Easy to clean the lint filter as well. I like the automatic dispensers, mine are both set to detergent. Lots of new cycles if you use the app. Auto start, keep fresh are very handy. Less handy tho. Are all of the laundry nanny type notifications. I could use a setting to ignore those.

Great equipment. 100% recommend. The customer service was awesome.

Overall, I like it Save space As everybody said drying time is longer than you expect. Prepare drainage pan just in case. Check manual when it is installed. My case, the installer didn’t give me non skid pads and hole caps.

As someone who doesn't like taking wet, heavy clothes out of the washer to place them in the dryer I approve of this invention! Now if they could just make it take less time to complete they would have the perfect machine.

Works ok, but takes along time to dry especially when in AI mode, like that no dryer vent is needed.

Very happy with this new all in one washer/dryer from LG. This machine does require work on your part. The door seal should have the lint/hair wiped away after every cycle. Also, do not load the machine fully with towels/heavy items as it will take hours to dry. I suspect this machine is best for the people that do smaller loads daily versus waiting for one or two days a week to do larger loads.

The washer dryer combo is great. It is very quiet and i enjoy the convenience of being connected to the app, which means I know exactly where in the process my load is. The estimated time remaining in the cycle is also a big help. The washer has a storage tank for the softener and soap, which also helps with ease of washing. Overall, I am happy with this purchase.

While the unit washes and dries clothes, it takes an average of 3 hours for a complete cycle. There is also a major lint issue after each cycle. The door gasket, door and lint tray need to be completely wiped down after every cycle.

As soon as this was installed I started testing. I did a load that I let go through the wash/dry auto cycle. I did the load in normal time. I did a load of towels, set it for wash only because I wanted to see how damp they were after spinning. They were nearly dry. When I set the dry cycle, it evaluated the load and began to dry. They were done in normal time. I think the issue is that you can set the " spin" cycle to different levels. The higher the spin, the less damp and quicker to dry. I did this for my heavier loads, even washed a Ruggable rug. No issues at all and I love having the extra space in my small laundry room.

Whoever thought of making a washer dryer combo had a good idea in the concept but all horrible follow through! The washer works OK and cleans clothes in a timely manner. The dryer on the other hand is the worst thing in the world! I can start a load of laundry at 9 AM And over 75% of the time it is still not dry at 9 PM! The condensation, or however, it dries would leave a massive puddle underneath and beside the unit! It would not remove any lint, and all the filters would be free of debris except a little bit of hair. The first five loads was great and after that kept trying everything possible with the instructions thinking maybe missed a filter clean out with no success. Have not had the unit even a year and Best Buy would not do anything about it just sent me to the manufacturer and after paying 4000 for this unit could not afford the manufacture to come out and look at it! I have had many LG products and have been satisfied with their functionality, but this one is the biggest lemon ever. End up having to buy a separate dryer and use this unit for washing only.

I have limited space so I wanted to give this a go. The biggest issue, in my opinion, is drying. There's usually a musky, not so fresh smell when my close come out. I put in a few laundry sheets specified to remove pet hair. I've never had issues with my previous dyers and this does a terrible job. You can almost guarantee that most pet hair remains on your clothes which is dissapointing. I'm out of my return window and wish a went with a dual stack.

Still learning to use it. The first few loads didn't come out super dry, but it is great to put the clothes in there and forget it. We had a few scratches on it when it was delivered so that was a bummer.

I had high hopes for this machine. A washer dryer combo like this makes you feel like you’re living in the future. But once the honeymoon phase wore off I started to witness many issues. Lint accumulation in the door seal was horrible. Then it wasn’t drying well I noticed what was causing it. The lint trap on top of the machine wasn’t catching all the lint and then it was accumulating on a heat sink to the right of the trap. It’s not easily accessible so I had to get my air compressor out and get in there with an air nozzle to blow the lint off the heat sink. Once I did that the clothes started drying again. But it happens after about 10 loads and I’ll have to do that process again. Sometimes it was stuck in dryer mode. With 8 mins left of the clock it would continue to dry until you stopped it. One time it was drying my clothes all night until I stopped it in the morning. It has cool features but it’s just not up to par. It’s way too finicky. I mean all we’re asking of it is to wash and dry the clothes. This is a situation where they put way too much tech into something that doesn’t need to be complicated and they ruined it. I’ve had it for almost 3 month and since I have a BB membership I have 60 days to return it and we will be returning it tonight. I’m so disappointed this didn’t work out because it’s such a cool concept.

Washer is pretty convenient but it takes up to four hours to finish one load. Also noticed machine keeps telling me to clean filter but I've cleaned it after every three loads.

Context, house of 9, we kept our existing washer dryer and added this. My wife and I love it. We've decided if we ever had the money we would switch all of them to this. So far it's amazing. Quiet, clothes have been just right, and so so simple. Take into account, we prefer a fire and forget washing session bc we have so many times left clothes in the wash and not dried soon enough and our schedule is always wound up.

Love the size and the features- the one issue I have is lent seems to build at the doorway seal . I’ve had this washer/ dryer about a month and noticed this after the first use. Nothing a wet rag can’t fix but I didn’t expect this.

Great unit. Very heavy but sturdy feeling. Love being able to run it all night. Maintenance is very easy if kept up on. Purchasing from Best buy was great

I’ve been having error issues with my washer and dry combination. I’ve had to have experts come out to reset or fix the issue with the coding. It takes accessive amount of time to dry. I’m not completely satisfied with this item

No issues just yet. So far it eliminates the need to get off and move my laundry to the dryer. I can set laundry times remotely to where I know. They will still be warm when I get home and not damp and stinky. My husband is in love with this machine so much so that he decided to renovate the whole laundry area to make way for this machine and make it look pretty. The clothes come out fine just like in our old machine.