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Customer reviews

Rating 4 out of 5 stars with 561 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 561 reviews
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Machine I love it! A little longer drying time but its worth it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy if you don't like cleaning lint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does an ok job like any washer should. The dryer doesn't dry as much as a regular dryer but it is also ok. However, the amount of lint that accumulates at the door gasket is insane. Every time that I use the dryer I have to spend 8-10 min cleaning the door lint from the door gasket. If I knew that it would be like this I would not have bought it. This happened from the start. I contacted LG customer service multiple times and basically was told that this is how it is.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the WM6998HBA. We understand that while the washer performs adequately, the dryer’s lint accumulation at the door gasket is causing significant inconvenience and that your previous interactions with customer service did not resolve the issue.

      As a first step, please ensure that the lint filter and any additional filters are thoroughly cleaned after each use. Excess lint buildup can sometimes occur if the filters are not cleaned regularly. Additionally, checking if there’s any obstruction in the dryer’s venting system might help.

      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further in addressing this issue. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance, Space saving

    Rated 5 out of 5 stars

    Perfect for a busy person

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Savs time and energy efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes the clothes very well and they come out smelling amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I would avoid if you have pets that shed.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this machine is a game changer for laundry in a small household. Its like a slow cooker for laundry, load it up, push a button, then come back in 6 hours for a finished load of laundry, couldn't be easier. The maintenance though, at least if you have a pet, leaves a bit to be desired. Along with the typical lint filter that people should be used to cleaning with each wash, theres an additional one at the bottom of the unit that needs to be cleared after so many washes. Just removing that filter requires draining the machine of water, the issue is that the drain plug is so low, youre pretty much limited to using a cake pan to drain into, and it can take multiple pansfull to completely empty. Its a pretty annoying process that i dont think many people are going to be pleased about having to do. Worse than that though, is cleaning the heat pump fins. Fur can find its way through the lint filter, which leads right to the fins for the heat pump, where it collects. After awhile, 6 months in my case, that fur build up will prevent anything from drying, and requires manualy removing the fur/lint, which can only really be done with some minor disassembly, and i dont think most people are going to be thrilled about having to do that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The LG combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine for the right user. Drop the wash in at night pick it up in the morning all done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is an excellent product. Saved us time and work from washing to drying.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Love it!!! Perfect for our home. Spacious.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Softener

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fill the dispenser for the softener and it uses all of it on 2 loads I know it’s not supposed to be it should be lasting through many loads

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Shelby. Thank you for sharing your feedback about the LG WM6998HBA Washer Dryer Combo. We understand your concern regarding the softener dispenser using all the softener in just two loads. Your feedback is valuable to us, and we'd like to assist you further to ensure the dispenser functions correctly. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam LG

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to use, convenient that dries too and it doesn't make too much noise.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Great all in one washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this washer/dryer combo from LG this week and it’s amazing! Yes it does sometimes take a little longer to dry but I had a LG washer and dryer and the washer always went off balanced the last few years and the dryer never completely dried my clothes so this one does everything in about 2.5 hours. If you want a bigger washer/dryer this isn’t for you but I find it works great for our family. We just do laundry throughout the week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space saving

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and easy to use. Saves a lot of space. You set it and just go back and it's all done

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for a small Adult- quite and powerful- love it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dream come true!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new washer/dryer combo is a dream come true. It is compact, silent and works perfectly. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this new all in one it has made the chore of laundry so much more enjoyable because I put the laundry in the am before I head out for the day and I know it will be dry and ready to go when I get home

    I would recommend this to a friend
  • Cons mentioned:
    Dry time, Smell

    Rated 1 out of 5 stars

    It makes your clothes smell like burning rubber

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give this unit negative 5 stars. I really did try to give it a chance and used it for around 30 days. I washed about 4 loads a week, in varying sizes and bulkiness - from a few shirts and pants, to large bedding. The unit has a water pump that heats up and that’s how it dries clothing. It made my clothes smell like burnt tires and every time. I tried to clean it multiple times with vinegar, I ran the tub wash setting, and even tried woolite. Still stank like burning rubber. You will not get that satisfying fresh out of the dryer feel with this unit. It also takes forever to dry things. It also doesn’t dry well. The TLDR: It makes your clothes stink like burning rubber, takes forever to dry, still leaves your clothes damp and is just nothing like a traditional dryer because of the heat pump it has. It’s a terrible machine and I had to finally exchange it for a regular gas dryer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great for singles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me and is simple to use. The guys who delivered and set up were fantastic!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical events ability to dry effectively giving the method however aside from the time it takes to dry you can't really tell the difference I really don't understand why everyone doesn't have a unit like this although I must say I was looking at the wattage I'll be interested to see if there is an increase in my electric bill we'll see but slowly based off experience highly recommend it's an investment and as I said it's worth every penny

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 5 out of 5 stars

    Load it and forget it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo unit works great for our lifestyle. No need to move laundry from one machine to the other. Set it and leave. It can take between 2 and 3 hours to complete a load but that is not a big concern for us. We watched a YouTube video to learn how to use it which was a big help. The app tells you when a load is done. It’s been great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient, ease of use, clothes are clean and dry

    I would recommend this to a friend
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