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Customer reviews

Rating 4 out of 5 stars with 561 reviews

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Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 561 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine, once I got the hang of how to use it. Of course reading the instructions helps. Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer combo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the concept although I believe it has some bugs that need addressed!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Just not for us

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took five hours to dry with thr dry only. Also tried the wash & dry. It made the entire process longer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better life through tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life saving great product, one perfect example of how technolgy has made our lives better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a perfect fit for our home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally speaking the all in one combo does an excellent job washing clothes and is a great dryer as well. For the most part the LG appears to be well designed from a user perspective. This goes from the mundane like the lint trap to the esoteric like the best combination of washing and drying functions. The LG app is well designed and reasonably easy to install and use. One of the big benefits that we received from the combo unit was that since it uses less space than a traditional washer plus dryer setup, we gained more useable room in our small washroom. Finally, the relatively large washing/drying capacity has made our workflow much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG all in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice like all in one very accessible to operate, more comfortably

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drying Time a Severe issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I heard LG had a new Combo unit to compete with LG and it was even more compact- 9 inches shorter I was super excited. This unit simply did not dry. I talked to some reviews who had no problems so I don't know if I had a dud unit, or if it was set up by the installers incorrectly but we are talking VERY small loads. Like 3-4 items. I tried reaching out to LG on Twitter like they tell people and they tried to help but they had no idea. Tehy basdically just explain that these units dried differently. I went back to the GE combo unit which has no problems drying, Also note- besides the 5 CU ft of capacity they pretty much say in the manual that there is no way it will dry that. They tell you to only keep it half full. What is the point of 5 CU feet of space if you can't actually dry it. I know LG has a great brand but I think this product has too many compromises.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you letting us know about your experience with the LG WashCombo (WM6998HBA) model. We regret to hear that the unit did not meet your expectations in terms of drying performance. We understand how important it is for a dryer to dry your laundry effectively, regardless of the load size. We want to help fix this issue. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy LG

  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    My experience vs my expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes yo long to dry clothes .but saves time on switching machines .dryer could be a bit better .my expectation was dryer would be easier dudnt think of moisture

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    No longevity

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out fine, fit nicely in a cramped space, worked well for the first month or so. But it slowly started taking longer and longer to dry, and started running too hot, even on delicate and cold-wash cycles. It has trouble draining the moisture from the heat-pump cycle as well, until every drawer, filter, and vent is constantly damp, no matter how often you try to clean out the tub and filters and let it cool between loads.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Alice. We appreciate you reaching out and sharing your experience. We understand that you are having some drying issues with your LG Dryer's performance, including longer drying times and excessive heat.

      We recommend checking out our LG Dryers support page, which has a variety of resources that may help resolve your issue: https://www.lg.com/us/support/dryers

      If you need further assistance, please send us an email at [email protected]. -Shae LG

  • Rated 5 out of 5 stars

    Newrly perfect for a family of 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I convinced my wife that it would ge less work and more efficient to have a combo washee and dryer. When our washee started to have issues, I started shopping for this model. This is truly s smart appliance. It reminds you to clean the filter, refill the detergent and to remove your clean clothes. It is really important to read the manual as the instructions and performing of regular cleaning are key to good preventative maintenance.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with our combo washer and dryer. We are thrilled to hear that it has been a smart appliance for you and your wife, making laundry easier and more efficient. Regular maintenance is important to keep your appliance running smoothly, and we appreciate your attention to this detail. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing LG! ^Cris. LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we had hoped for and more! Just set the thing and go, come home to dry, just wish it folded them!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for reaching us. We are thrilled to hear that your LG dryer has met and exceeded your expectations. We understand the convenience of setting it and coming home to dry clothes. Your suggestion about having a feature to fold clothes is noted and we appreciate your feedback. If you have any other suggestions or feedback, please feel free to share with us. Thank you for choosing LG. ^Cris LG

  • Rated 5 out of 5 stars

    Good Investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this machine very much. It is capable and compact. We needed both with our changing lifestyle. It cleans well. It dries well. It delivers like all our LG appliances have.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 1 out of 5 stars

    Change is not always for the better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a fan of technology and a champion for change, I had high hopes for this washer-dryer combo. I believed the savings in heating and drying electricity and time would outweigh the sacrifice of having a perfect device or a pair of devices. However, the washer-dryer combo did not meet my expectations. I struggled to convince my wife that we needed to adapt and embrace change, which I had promoted as a great thing. Unfortunately, I ended up feeling like a snake oil salesman because this unit fell short. The time it takes to complete a load of laundry is completely unsustainable for a family of four, even if you do laundry every day, which is not a lot of clothes. I hope you have a really good iron and ironing board if you decide to own this unit. I’d recommend saving the money, sacrificing the space, and spending a little bit more on electricity to get a traditional washer-dryer setup.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Charlie. Thanks for sharing your thoughts on the LG Wash Combo (WM6998HBA) model. We appreciate your enthusiasm for technology and understand the challenges you've faced with this unit. We strive to provide reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking if the load size is appropriate for the washer-dryer combo, as overloading can extend drying times. Additionally, using the "Drying Boost" option can help enhance drying efficiency. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and look forward to helping you. ^Juvy LG

  • Rated 5 out of 5 stars

    TD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Washer/Dryer combo is amazing. I have a small laundry room and this totally solved my space issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice space saving machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been wanting to get a WashCombo since last Christmas. We finally got one from BestBuy and it was on sale for $1999.99. We love it very much so far. Do utilize its APP.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fingers crossed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m hoping it works out really good for us as we did a lot of research before buying it. Unfortunately we haven’t been able to use it yet because we are needing to get the pedestal for it and move it so it will work out better for us

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work so well. We live in an apartment and this has been a life saver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, clothes come out hot, and saves you time by not having to put the clothes into the dryers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliance is working nicely. My wife likes not having to transfer the clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer/Dryer combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it works great, with the pedestal it's a little tough to get properly balanced due to the heavy weight of the machine.

    I would recommend this to a friend
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