Customer Ratings & Reviews
- Model:
- WM6998HBA
- SKU:
- 11237689
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Great machine, quiet, and does great job drying
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t know how well this machine would work after reading other reviews, but I can honestly say my wife is beyond happy with how well this machine cleans and drys our clothes, including towels, they were totally dry according to her. I made sure to have check if they were damp or had what some people claimed was a slight da,p feel, but I can report they were totally dry. She is super happy.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I was worried abouth the drying part but it works amazing!
I would recommend this to a friend- Cons mentioned:Dry time
Great start, but faded on the last turn
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off great. We dont mind the longer drying time because we constantly leave clothes in the washer to long and have to rewash. So it actually saves us time. Allowed our family of 6 to get caught up on laundry for the first time in a while. Now we are having problems with it not stopping drying. Runs long and hot.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there.
Thank you for your feedback on the LG WM6998HBA washer dryer combo. We’re pleased it initially helped streamline your laundry process. To address the issue with extended drying times and excessive heat, please check the following:
- Ensure the lint filter is clean and the ventilation is unobstructed.
- Verify that you’re using the correct drying cycle for the load size and type.
For further assistance, please send us a private message on our social media platform via @LGUSSupport. Our team will provide additional troubleshooting and solutions to optimize your appliance’s performance.
We’re here to help you get back to smooth laundry days. ^Sam
Trouble Operating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review. Delivery and set up went smoothly by the installers, but there was no dry run of the machine and absolutely no explanation given me as to how to operate the machine. Have read the manual a couple of times. Am stumped about a few things. Have already spent hours trying to decipher. If I knew how to handle the operation of the machine, then I could give a reasonable review. At this point, both the installers and the manual are badly deficient. Not happy right now.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rich.
Thank you for taking the time to leave us your feedback on the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
We understand how valuable your time is, and this is not the experience we wish to create for any of our customers.
We take our customers’ feedback very seriously and would like to make things right for you. Please reach out to us on social media using our handle @LGUSSUPPORT, or call (800) 243-0000 so we can resolve the issues you have raised promptly...^Ivan.
Lg all in one washer/dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sleek machine. All in one is the way to go with a small laundry room.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're so glad to hear that you are enjoying the sleek design of your LG all-in-one machine! We understand the importance of space-saving solutions, especially in smaller laundry rooms. Thank you for choosing LG to meet your needs. If you have any questions or need assistance, please feel free to contact us. We appreciate your feedback! ^Cris.
- Pros mentioned:Capacity
Easy to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment ever. Put your clothes in and forget about it till you have ti fold your clothes.
I would recommend this to a friend - Pros mentioned:Ease of use
I like it so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and very quiet easy to use no wrinkles
I would recommend this to a friend LG washer/dryer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for small spaces. Many options for washing. Dry options seem limited, but still exploring.
I would recommend this to a friend- Cons mentioned:Dry time
Washer and dryer combo thumbs down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes good dries like crap The clothes will wash well for this over priced machine but if you want it dry, you have to keep turning it on forever
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heather. Thank you for reaching out. We understand the importance of having your LG Wash Combo (WM6998HBA) model wash and dry effectively, and we appreciate you sharing what you’re experiencing with the drying performance. We want to help you get the best results from your unit.
One helpful step you can try is running the Dryer Performance Test found in the machine’s settings. This test helps identify whether the sensor‑dry system is detecting moisture correctly. Also, for combo units like the WM6998HBA, selecting a lower spin speed during the wash cycle can leave clothes wetter, so using High or Extra High spin before drying can significantly improve results. More guidance here: https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
- Cons mentioned:Dry time
Super convienient
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying time takes longer than typical dryer but not an isssue if you do laundry overnight.
I would recommend this to a friend - Cons mentioned:Dry time
Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love not having to be running to machine until the load is dry.
I would recommend this to a friend It will save you LOTS of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast, safe, great assembly by the Best Buy team. The washing machine works really well and we let it run before we go out and by the time we come back, it's all dry and ready to be folded. Just the fact that we don't have to stay home to put it in the dryer.. We can get A LOT done. Great product by LG.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We're so glad to hear that you had a positive experience with the Best Buy team and that they provided fast and safe assembly for your LG washing machine. It's fantastic to hear that the machine is working well for you and that it allows you the flexibility to run it while you're out and about. We appreciate your kind words and are thrilled that our product is helping you get more done. If you ever need any assistance or have questions in the future, please feel free to reach out. Thank you for choosing LG! ^Cris.
Very Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer/Dryer Combo is Awesome!!!! No more going in and out of there more than I have to!!! Love it!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Lg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it easy to used and clean best wash and dryer machine
I would recommend this to a friend Good washer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good washer and drying if you wash for 1 or 2 people.
I would recommend this to a friend- Pros mentioned:Overall performance
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome machine i love it...........................
I would recommend this to a friend - Cons mentioned:Dry time
Great but has flaws…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doing great but some issues with drying times and stopping on it’s own
I would recommend this to a friend Sales Associate Team
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales and installation went great! Sales Associate was very knowledgeable and personable. Delivery Team were very friendly and experienced with installation.
I would recommend this to a friend- Pros mentioned:Overall performance
AMAZING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer dryer combo! I would recommend this to everyone!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are so happy to hear that you are enjoying your LG washer dryer combo! Thank you for your recommendation - we truly appreciate your support. If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing LG! ^Cris.
- Cons mentioned:Dry time
no go. still needs a lot of improvement for speed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still not suitable for people on the go. I thought combined dryer and washer will lessen my time doing laundry. But even on quick wash, it still takes 2 to 3 hous combined. As oppose to just less than an hour when using the old fashioned washer and dryer separate. no go for now. maybe in the next 5 to 10 years. it will improve
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RichardB. We understand your inquiry regarding the wash and dry cycle times on your LG WM6998HBA All-in-One Washer Dryer. We appreciate your feedback on how cycle durations impact your busy schedule. To help improve efficiency, we recommend trying the Speed Wash or Speed Dry settings, which are designed for lightly soiled loads and can reduce overall time compared to standard cycles. Additionally, using smaller load sizes may help speed up the wash and dry process.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
If you’d like personalized tips on optimizing your unit’s settings or have other questions, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and help ensure your experience with LG is a positive one. —Renzo
