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Customer Ratings & Reviews

Your price for this item is $949.00
The comparable value price is $1,449.99

Customer reviews

Rating 4.7 out of 5 stars with 652 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-652 of 652 reviews
  • Rated 5 out of 5 stars

    Totally recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer and how easy it is to use. the fact I get a notification in my phone when it's ready helps to avoid forgetting things were there. I also love the time it's adjusted depending on the load. It doesn't take long to wash a small load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job washing clothes. Tons of unnecessary bells and whistles but does a good job at what it’s supposed to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the most user friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine has large capacity. It also stays put when running. The many cycles are somewhat limiting as you can’t change settings within the cycles. Clothes do get clean and not a lot of detergent is needed. The printed manual lacks the cycle info which is only online. I have to run between a desk top and the washer to look things up as I get familiar with this machine. The dark color seems to scratch more easily than my prior white Maytag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought LG WM 6700, washing machine, love it , Best Buy, said they will delivered in 1 week, and did. Fast delivery, well done, Great price and removal and installation fee, were good. Kudos to Best Buy, keep up the Good work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too smart to be functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer and the matching gas dryer since February. I bought it to replace a 15 year old duet pair that I loved, but that was too expensive to repair vs. replace. I bought this machine after a recommendation from the BB sales person and Consumer Report rating. The sales person definitely did not accurately represent this product. There is not an option to program “wool” or “soak” cycles. This machine cleans a regular load of clothes fine. Anything else sets off a balance sensor. Too small and light- won’t spin. Too bulky, won’t spin. The trick is to add a clean towel during the spin cycle. But that’s time consuming and makes more laundry. The dial must be set every time you turn it on. I can’t see all of these digital dials being durable. It’s also very noisy. We hear it from upstairs. If you want a versatile washer for family needs, try something with less electronics. The gas dryer also has sensor issues. On any cycle but the speed dry, it turns off after a few minutes. Again and again I come down to stalled wash cycles and wet clothes in the dryer unless I use only one of the cycles. This experience has diminished how I view the accuracy of Consumer Reports.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Love the spacious drums for both washing and drying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I like the shorter wash cycles. I like the WIFI alerts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and great to work with . Love my new washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short in size but we happy to buy , they do the job really fas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok so far...2.5yrs. hoping to get another 10.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs Gretchen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a Red knob on the front that I cannot figure out. Plus it doesn't spin the clothes completely. They seem a little wet.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for providing us with valuable feedback regarding your LG washer. Let us help you with that, we would be pleased to look into these concerns for you. However, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter with the handle @LGUSSupport, or call our service line at (800) 243-0000. -Cazz LG

  • Rated 1 out of 5 stars

    Horrible customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought the washer home connected it and the thing wouldn't drain. Called LG service and they keep rescheduling the repair, I've been three weeks without a washer

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette LG