Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $1,099.99
The comparable value price is $1,499.99

Customer reviews

Rating 4.7 out of 5 stars with 957 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 as a high-performing appliance, frequently praising its superior cleaning ability, quiet operation, and user-friendly design. Many appreciate the washer's large capacity and modern aesthetics, along with the added convenience of steam and energy-efficient features. Positive feedback also highlights the machine's innovative features and overall quality. The product receives overwhelmingly positive reviews regarding its performance and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 957 reviews
  • Rated 5 out of 5 stars

    LG for the win!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been amazing! Couldn’t be happier! You could say I am a lazy laundry lady but with the smart app I have never been more excited to get off my couch and switch my laundry over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was fantastic. Melvin (if I’m not mistaken) walked us through various washing machine options, advised on all pros and cons. And we got a great deal on the set we bought.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer ever

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Very quiet and the clothes come out clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Smart Washwr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer, smart functions are amazing and my wife loves the auto soap and softener features! Upgrades let us choose from multiple musical chimes which is fun also!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Best buy and LG

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time purchasing a LG brand, my son has told me to try it. I'm glad that I listen to my son. I love my new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite appliance yet!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just changed ours out from a Samsung. This is so much nicer, better, and mlre efficient. We love the AI technology that is integrated. By far our favorite appliance that we have ever had!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor washer/Pedestal or poor install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer and Pedstal and it was installed by Best Buy. From the beginning the washer makes an extremely loud noise anytime during the spin cycle. As I’m sure everyone knows, it’s extremely difficult to get adequate help when calling Best Buy. Most time, the call seems to be directed to a foreign country where there is a huge communication gap and then you’re transferred somewhere else. Also, when I made this purchase originally and set up the delivery date, Best Buy cancelled the delivery date WITHOUT explanation at Noon on said appoint ment date….This was after the numerous automated confirmations and after the delivery confirmation the morning of delivery. I was sent a text asking me to make an appointment for delivery the same day the washer and dryer were supposed to be delivered…Anyway, no I have a brand new washer that makes extremely loud noises. My previous survey has gone unanswered or unaddressed when I submitted it weeks ago. I have video of this issue and would love for someone at Best Buy to be able to see what I’m dealing with. Unfortunately the thousands of dollars I paid for the washer and dryer is probably all they care about.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, ANTHONYT. Thank you for sharing your experience with the delivery and installation of your LG WM6500HBA washer and pedestal from Best Buy. We understand your inquiry regarding the extremely loud noise during the spin cycle and the challenges you've faced in getting assistance, including the unexpected cancellation of your delivery. We recognize that this is a serious situation, and we want to ensure you get the support you need.

      Since your purchase, delivery, and installation were handled directly by Best Buy, they are the best resource to investigate the issues with the washer's noise and the delivery complications you described. We encourage you to reach out to Best Buy's customer service directly to share your video evidence and discuss a resolution for your new appliance. You can contact them by visiting their "Contact Us" section on their website for alternative support options like online chat.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/6532181.p?skuId=6532181
      Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support. We appreciate your patience. —Renzo LG

  • Rated 2 out of 5 stars

    Mediocre washer function, cheap parts

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soap dispensing drawer had bad mold that caused the tray to be stacked. The guide for soap dispensing is also installed warped and not flush against the entry further causing the drawer stuck issue. Cheap injection molding and bad QC. Cleaning action is rough for the delicate cycle. Cannot clean queen size comforter thoroughly. I do like the thinkQ app control. Too bad the hardware is subpar. Will never trust LG brand again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great so far! Got it November 2023 and it’s currently December 2023. I love how spacious it is, and how many different washing options there are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer every bought it works great and doesn't waste alot of water

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, and we can’t wait to serve you again in the future! ~ Tanisha LG

  • Rated 5 out of 5 stars

    Fantastic machines

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine! The LG app notifications is awesome! It will notify you as to when to move your clothes as well as remind you of the service. Looks great also!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.CleanFreak!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say about this product.. all I know my wife loves it!! HAPPY WIFE, HAPPY LIFE+clean laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this machine! I had an LG for many years before this and hope this one will last as long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG has done it again. Perfect for anyone yo operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart washer

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice user interface with intuitive options. LG's ThinQ app has also worked fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great LG product

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just replaced the old LG play the new ones you’re gonna love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife really loves this washer she said lg the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer kit

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very professional installation, highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good purchase…

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!!! Super!!! I love it!!! I recommend to buy this items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg wm6500hwa

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good product. I’m very satisfied and I recommend this.

    I would recommend this to a friend
Sponsored