Customer Ratings & Reviews

I like it a lot. Its a very reliable product and highly recommend it.

Its great for the price and washes the cloths very good

Great washer. I love it and that it connects to my phone. Now I know exactly when my my load is done. I love it.

I really like this top loader versus my previous front loader. It doesn’t wobble like the previous machine

I love this washing machine. It is the best one I have ever had. We had a GE before this and it kept giving us problems so we decided to go with this set. Love love love this washer and dryer set. I recommend to everyone.

I buy few months ago and I love it so far it’s really good safe energy energy and I know had trouble so so far.

same as my dryer my previous washer lasted 18 yrs I hope for the same with my new one

Best Buy = Best Price and Best (Rated and Quality) Products and Delivery!

The product offers efficient performance with convenient features like EasyUnload. It's user-friendly, quiet, and delivers excellent cleaning results. Highly recommend for modern households.

Worst purchase experience ever . Best Buy provided poor customer service in handling issues . Did not compensate or exchange for a comparable product after 3 weeks and 2 new replacement machines after first deliver . How is a brand new item non functional on delivery ? How is the second one not worked as well delivered the next week? Then they just wanted to keep replacing with bad item. They promise to replace with new set then tried to limit me to certain brands to replace with . Then offered a set less than what I paid for or cheaper model. Instead of letting me get an adequate model of similar purchase which was only $20-30 more per unit . Yes, i said it correct $20-30 difference. They would prefer to lose a Best Buy card holder over $50-60 price difference then comp it . They rather loose a $1600-1800 sale for $60 buck difference . So I told them to return and pick these lemon or products recieved up. I purchase a new home two weeks ago and had issues with this set since deliver . I have been inconvenience with re-arranging my schedule for replacement / redelivery and being without a dryer and washer functioning properly to wash cloths . Had to drive two cities over to my old home which I no longer have access to now to dry clothes and wash . Now left again on week three trying to figure out how to wash and dry clothes with no functioning product waiting for them to pick up return which is another nightmare and unorganized. So I can go to Lowe’s or Home Depot so they can replace with a working set . Oh here is the kicker why did they Best Buy representative ask did you use the gift cards yet from the promo . I said no I been to busy trying to get you all to send a working product . She was like since you want a refund of items I’m cancel all the gift cards for the purchase promo to??? How distasteful . So not only did you provide poor service , bad product , and you want my gift card back to ? What is going on Best Buy when did you all become less customer based ? Well I won’t be using my best buy card again once then and will be paying off the refrigerator I purchase with this disfuctional washer /dryer set you sold . LG you need to check you production on these new sets they are not up to standard and inconvenience when you recieved bad product . Best Buy do better on customer service . You will not be in business long if you keep running customers off

Great washer and great customer service !! Also fast shipping and install!

No issues with machine, my only complaint is that I wish the control selections were illuminated as they are hard to see if you do any wash in the evening even with overhead light.

We’re happy with the delivery, the installation and the quality of the product.

Really great experience using our new washer. Love the smart device alerts and especially love that I can upload other cycles via WIFI.

Great washer. Lots of features. Highly recommend.

Nice washer easy to use, happy with the way it looks and how easy it is to use. But notice it does wash as good has my previous washer

A good size washer with cool features like AI wash Smart control. Able to wash the California-size bedding without any issues. I am very impressed, and it pairs very well with the Dryer, which allows AI sync by the way the devices match the dry cycle with the wash cycle.

Great size and efficiency. We really like the color and style as well

Great service and the gentleman that helped me and my wife was very professional and took his time explaining everything!!

Happy with LG product, does the job well so far for more than a month. Good price for an upgrade with new features. Wish they have a detachable agitator like whirlpool product.