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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens Monday at 10 am
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Customer Ratings & Reviews

$848.11
Save $601.88
The comparable value is $1,449.99

Customer reviews

Rating 4.6 out of 5 stars with 789 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 789 reviews
  • Rated 5 out of 5 stars

    Worth of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good product to use for whole family. Worth to buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my old LG. What used to take 52 minutes now takes 29

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant at first as with any new high efficiency electronic now days, but very pleased with my CLEAN clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No delicate cycle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No delicate cycle on dial/highlighted menu nor instructions in manual.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Finally

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them, finally clothes washed and dry's on time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cleans but is hard on clothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this model and exchanged for different LG model. The AI cycle is rough on clothes. The turbo wash in general is rough on clothes. You can’t manipulate a lot of the cycles so you are stuck with turbo was on the most used cycles.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dr. Michael Sharrock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew were prompt, efficient and personable. A good crew for Best Buy!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Front loader better Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well but wish it would use more water. Lid is hard to see through, light above machine reflects and I can’t see the contents of the tub

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was great! Outstanding customer service! Very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been the best purchase! I have had no issues so far. So easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to LG appliances

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have been an easier installation and operation of this top load washer and purchased the matching gas dryer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy lies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Dryer, but I was lied to by Best Buy employee. I was told to go ahead and buy this before Memorial day and that they would Price match any sales, only to find out that this was false. I will not use Best Buy again.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, JerryG. Thank you for sharing your experience with us. We understand your inquiry regarding the pricing and the information provided by the retailer for your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. While we do not have direct control over retailer price matching policies, we value your feedback as a loyal LG customer.
      https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for new generations to have this in your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good machine. Love all the features.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tried to love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to love it - gets off balance a lot when spinning. Like most review state, water does not cover clothes when washing. Washer does not have a soak feature as I was informed by sales rep when purchasing. Detergent dispenser always filled with water even though appliance is level.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for sharing your experience with your LG washer model WT8400CW. For the balance issue during spinning, ensure the washer is level and that the load is evenly distributed. Regarding the water coverage, try adjusting the load size settings to match the amount of laundry. The detergent dispenser can remain filled with water if the washer is overfilled or if there’s a clog. If these suggestions don't resolve the issues, please send us a private message on our social media platform via @LGUSSupport. Our team will provide further troubleshooting and support to enhance your washing experience. We appreciate your patience and are here to assist. ^Sam LG

  • Rated 5 out of 5 stars

    Best Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washing machine not sure why some had issues it but I haven’t had an issue yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machines we have bought in years great remote app tells us everything we need to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for the salesman and manager for their guidance with this choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and perfect size for my king size of blanket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG washer. The space is large enough. Love the look

    I would recommend this to a friend
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