Customer Ratings & Reviews
- Model:
- WT7900HWA
- SKU:
- 6492275
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity and effective cleaning performance. Many appreciate its low noise level, sizable drum, and ease of use. However, some customers have expressed concerns regarding the spin cycle, depth, reliability, and price.
This summary was generated by AI based on customer reviews.
Do NOT purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer and dryer as a set. The washer seems to have a manufacturers problem! The cycle does not end by itself it keeps starting over. The timer doesn’t work....it counts down and then restarts. Called LG only to be put on hold and then given another number to call that doesn’t work! Ridiculous that there is no customer service. Brand new machine and cannot get it to function. Please do not buy this machine!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Reliability
Worst washer you can ever buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not buy this washer. Broke just after a month of use. I had to contact LG for over 3 month for them to find a fix. And a year later it broke again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Washing Machine Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new washer and dryer - upon delivery washer was damaged when the guys unboxed it ( not there fault ) was told someone would contact me immediately to rectify the problem- he would send in a picture - I’m guessing the geek squad would then contact me while the delivery/ installer was on the other line in case of questions- waited patiently for over an hour no phone call - I called the 888 number got hold of a lady that didn’t offer me any choices other than to replace it - I would have excepted a discount and saved myself and them some trouble - not happy with there process at all not mention I wasted a whole day waiting on them and then calling there 888 number for over an hour on two different calls .
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Steam and TurboWash3D Technology - Black Steel. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.
RUN...RUN QUICKLY.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has a year warranty, and after six months, the cold water inlet collapsed. LG technician took 2 weeks to come out here and say "yup, its broken"'. WoRST WASHER EVER.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding the LG Washer (WT7900HWA) model. We're sorry to hear about the cold water inlet collapsing within six months of use and the delays you experienced in scheduling a technician visit. We aim to offer reliable, high-quality products and excellent service to ensure a smooth experience.
We take your feedback seriously and will use it to improve our products and services. If you need any assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Died after two months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this in early May (just two months ago), and this morning my wife discovered it's not working at all. I checked the outlet--it is getting electricity, but the display is completely dead. No warning, hasn't been acting weird lately, but today it died (on a Sunday, with a bunch of laundry waiting to be done). Now I'm going to have to call LG and see how long we wait for a repair technician to come out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Unreliable Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to share my experience with Best Buy, which has been incredibly frustrating. Despite waiting for over a month, my dryer delivery was canceled three times without explanation. And now, to make matters worse, I am unable to return my washer. I am extremely disappointed with the lack of customer service I have received and I hope that Best Buy will take immediate action to resolve this issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely appreciate you sharing your experience with your LG Washer (WT7900HWA) model. We regret your frustration and inconvenience with your recent interactions with Best Buy. We understand the importance of reliable and attentive customer service, and it seems we are falling short of your expectations. Please know that this is not the experience we want you to have with our service. We value your input and want to address your concerns to ensure a positive outcome. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Really Noisy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this was a good price deal for the size, the noise from this washer was unbearable. Our laundry room is on the 2nd floor, so that may be the reason. It was replaced with another new one, but the problem persisted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Washer (WT7900HBA) model. We understand how important it is to have a quiet and efficient appliance in your home. We aim to offer reliable, top-quality products that meet our customers' needs. For more assistance, you can visit https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT10000010-20150712816129 or reach out to us on social media @LGUSSupport. ^Juvy
Will not fill up water. Got 1E error after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not fill up water and gave 1E error. It could be either the valve or pressure sensor. Very disappointed.
No, I would not recommend this to a friendTerrible Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased washer and dryer about 2 weeks ago. Geek squad services to adress issues lacking greatly. Issue with internet connection to the machine and the fact that the dryer door opens into the washing machine should have been identifed and addressed at installation. 2 service visits later the chip for internet connection has been replaced but the dryer door reversal that was supposed to be completed is still not done. Now, I need to call to make yet another appt to get it taken care of.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG High-Efficiency Top Load Smart Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
- Cons mentioned:Reliability
Be cautious
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in less than 2 years, part no longer would depends pure cold water. LG of course couldn’t be bothered to foot the labor bill but gladly provided the faulty part free.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are deeply concerned about your inability to obtain the services you were hoping for. We will make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Following, we will conduct additional research to ensure that a thorough investigation of the issue/concerns are handled quickly. Tanisha
LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking 10 days after purchase, It was an open box, Best buy took care of me. It was nice for those 10 days though...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your LG refrigerator started leaking just 10 days after purchase. That's unacceptable and I can imagine how frustrating and disappointing it must have been for you.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience and stress you've experienced. It's clear that we didn't meet your expectations, and for that, I'm truly sorry. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Hard to reach clothes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to reach out to the clothes at the bottom
No, I would not recommend this to a friendLoud grinding noise.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this model after reading a pretty good review for it. After getting it home the machine made a loud metallic grinding noise during the agitation cycle. That one was returned to Best Buy and replaced with the same model. This time it was delivered and installed by Best Buy, but the new one made the same metallic grinding noise during the agitation cycle just like the first one. We're now having to return that second one and are replacing it with a Samsung.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Product is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ok. I don't really like the digital washers these days and wish I would have kept my old washer a little longer.
I would recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t clean clothes as well as I was told on other reviey
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're serious about you, We strive to avoid such unfortunate experiences when resolving issues with your LG appliances. We would like the opportunity to make your experience better with LG going forward. Please send us a private message with a good contact number via Facebook, Twitter, or Instagram and we can have someone reach out to give you the support you require. ^Anthony
First LG, nightmare experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not add the washer to the LG ThinQ app. The app just says unable to connect and I tried many times. The app asked for a lot of permissions including precise location, bluetooth, network, cell data, camera, etc., and would not even attempt to add the device without all of those permissions. But even after it had all the permissions it was still unable to add. This is my first LG appliance and it is a nightmare experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alex. Thank you for sharing your experience with the LG Washer (WT7900HBA) model and the LG ThinQ app. We understand your concern about facing connectivity issues, especially with your first LG appliance. Your feedback is invaluable, and we’re here to help.
To troubleshoot the connection issue, we recommend first ensuring that your washer is in pairing mode. Sometimes, resetting the app can help as well—try deleting the app and reinstalling it to see if that resolves the connectivity problems. Make sure your Wi-Fi network is stable and within range, as this can also impact the connection.
Your experience matters to us, and we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to provide additional support and guidance. We appreciate your patience. ^Juvy
Don’t waste your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first day we installed, this washer did not work properly. It made such loud noises that you could hear it from the second floor all the way to the driveway. Geek squad was here 4 times and after the final time repairs were done then it wouldn’t even wash clothes anymore. Finally returned it and bought a different one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Beth. Thank you for taking the time to share your experience with the LG Washer (WT7900HWA) model. We're sorry to hear about the issues you encountered with your unit. We aim to provide reliable, good products that meet our customers' needs and expectations, but we missed the mark with you. We appreciate your feedback, as it helps us continually improve our products and services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Iffy for now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to give it a 2 for now. I have had this washer for three weeks and the motor that exports the water started making a noise similar to an 18 wheeler going down the road. It is being replaced tomorrow and hopefully it was just a rogue issue.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Top Load Washer with Steam. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
hold button don't last long long enough,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont' take much for machine to start knocking noice. Have to pause machine on some loads , rearrange and start back
I would recommend this to a friendHE washer hacwe very long cycles!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated controls takes time to learn. Washes VERY well, though!
I would recommend this to a friend
