Customer Ratings & Reviews
- Model:
- LRGL5823D
- SKU:
- 6401966
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range, particularly its air frying capabilities and ease of use. Many appreciate its overall performance and sleek design, as well as the array of features it offers. Some customers have expressed concerns about the burner functionality and the fingerprint resistance of the stainless steel finish.
This summary was generated by AI based on customer reviews.
terrible delivery process
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery service for Best buy is horrible. I have taken two days off of work to accommodate their schedule and now they don't have the part they need to install even though they have the ability to change my delivery time at their convenience. I am getting no satisfaction from customer service. I won't shop here again They can't deliver on their promise. I've waited since November,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. We truly appreciate you sharing your experience with us regarding LG Range (LRGL5823S) model. We understand your concern about the delays, especially when you’ve taken time off work to accommodate the delivery. We strive to provide exceptional services and ensure a smooth experience. While we can’t control the scheduling and delivery process, we want to ensure your unit is up and running smoothly. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there are missing parts affecting installation, please contact us via private message on social media @LGUSSupport, and our team will assist with troubleshooting or resolving any issues that might arise. ^Juvy
regret buying this stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible. Does not cook properly and constantly shuts down with a f9 code. worst stove i have ever had.
No, I would not recommend this to a friendVERY POOR CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product was fine, upon picking up the first stove we got it to the house and it was damaged beyond use. returned to store and they did not have another one in stock. they offered to deliver it to the house at no charge but then the manager came over and told the employee that offered, that they could not do that and i would have to pick up the next one as well because it would WASTE their time to deliver it to me. i guess my time is worth nothing to them and the effort i had to put forth due to their mistake. last time i make a purchase for an appliance at BEST BUY.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on the LG Range (LRGL5823D) model. We understand how important it is for you to receive a new product that is in pristine condition. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. We have taken your concerns seriously and will work diligently to pass it along to our team internally. Rest assured, we will do everything possible to expedite the process and minimize further occurrences. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I keep getting a notification to clean oven
No, I would not recommend this to a friendOwner buyer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is great and works fine but owner had to install it even after installation was promised.
I would recommend this to a friendPretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice, got what I was expecting. Would recommend if on a budget
I would recommend this to a friendLg range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very hard to clean the oven .Because of the material that is coated with!
No, I would not recommend this to a friendOven light does not work- Bought new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven, but oven light does not work… very disappointing. Bought new, not open box.
I would recommend this to a friendLG-design needs work-
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Please add some women to your design team. Power burners in the front? Too much danger for kids and grandkids. Also there is a little lip under the controls that doesn’t allow deeper frying pans to get even heating on the back burners.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there CarolP. We rely on our customers like you to let us know what we're doing right or wrong to continue to provide the best experience possible. Your feedback is special to us. Hey, you never know LG may just have that type of Range on the way. `Jai.
Junk #1
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is the worst , i thought that i was buying something to last me a good while...stove material are so cheap its like putting a couple of aluminum cans together!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, EdnaD. Thank you for sharing your experience with us. We understand that you're disappointed with the quality of your LRGL5823S Gas Range, and we sincerely appreciate your feedback.
If you feel that the range's quality doesn't meet your expectations, we would be happy to assist further.
https://www.lg.com/us/cooking-appliances/lg-lrgl5823s-gas-range-with-air-fryer#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and our team will explore the best possible solutions to assist you. We appreciate your patience.
—Renzo
Not yet arrived
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range has not yet arrived so ai cannot review how it is.
I would recommend this to a friendBad electronic ignitor controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it only about 3 months and now one of the electronic igniters will Not shut off!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, StevenR. Thank you for sharing your experience with us. We understand your inquiry regarding the electronic igniter on your LG LRGL5823D gas range, and we’d be glad to assist. In cases like this, we recommend unplugging the unit or switching off the circuit breaker for at least 60 seconds to reset the electronic controls. If the igniter continues to click or stay on after power is restored, the issue could be due to moisture or debris in the burner cap or igniter area, so gently drying and cleaning the area may also help. We’d love the opportunity to explore a proper resolution with you.
https://www.bestbuy.com/site/lg-5-8-cu-ft-smart-freestanding-gas-true-convection-range-with-easyclean-and-airfry-printproof-black-stainless-steel/6401966.p?skuId=6401966
Please send us a private message on social media @LGUSSupport and we’ll be more than happy to assist further. —Renzo
Broken upon delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this stove however the convection heating element and fan never worked. We did love the power on the gas burners and the center pan was great quality. We exchanged the range and had to upgrade to the level above this as this is sold out now.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
- Pros mentioned:Air fryer
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this less than 30days and only thing work burner airfryer and oven not working at all need to replace
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not to happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top gets stained very easy been black and the metal racks to put the pan to cook on them, they start to scratch and rust really fast they need to improve that.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Would not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the oven twice and the burners and the middle burner will not come clean. The oven looks like it is a year old already.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Gas Range. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Run from Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we received yet another oven which was missing pieces. Sadly, the most crucial piece couldn't be ordered for months and Best Buy didn't help. I will never shop here again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you've had a disappointing experience with your LG oven, and to make matters worse, it was missing crucial pieces. I can imagine how frustrating it must be to deal with a defective product and then face difficulties in getting the necessary parts.
First and foremost, I apologize for the inconvenience and stress caused by this issue. As an LG representative, I want to assure you that we take these types of situations very seriously and are committed to making it right.
Regarding the missing pieces, I'd like to offer my sincerest apologies for the delay in receiving the replacement parts. I understand that the waiting time was unacceptable, and I'm deeply sorry that our team didn't provide a more timely solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Poor quality control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lcd display panel was scratched upon arrival. Unacceptable for a $1100 range.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for your review and making us aware of the issue with your LG Gas Range. Please contact us at (800) 243-0000 so that we can look into a resolution regarding your scratched LCD display panel. We'd love to reach a resolution you'd be satisfied with. Our customer service hours are from Mon. to Sun. 8AM - 9PM EST. ^Chris
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the stove that was delivered to me twice. I still am waiting for the right one that I bought in December and Best Buy is giving me the run around.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for bringing this to our attention. We are sorry to hear about the inconvenience and frustration you have experienced with the delivery of your stove. We understand that this situation can be frustrating, and we apologize for any delays in resolving the issue. Please know that we take your feedback seriously and will work to address any issues on our end. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Disappointed with purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months with us and we’re no having issues with the igniter continuously clicking. Very disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Samuel. Thank you for sharing your experience with the LG Range (LRGL5823S) model. We understand your concern about dealing with an igniter issue so soon after purchase. We strive to provide high-quality products that exceed our customer's needs. To address the continuous clicking of the igniter, ensure that there is no moisture or food debris around the igniter. Sometimes, moisture can cause the igniter to click repeatedly. Ensure the igniter is clean and free from any debris that might be causing it to malfunction. Verify that the gas flow to the burner is not obstructed and that the burner is properly aligned. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport. Our team can provide further assistance and help determine if a repair or service is needed to address the igniter problem. ^Juvy
