Customer Ratings & Reviews
- Model:
- LRGL5823D
- SKU:
- 6401966
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range, particularly its air frying capabilities and ease of use. Many appreciate its overall performance and sleek design, as well as the array of features it offers. Some customers have expressed concerns about the burner functionality and the fingerprint resistance of the stainless steel finish.
This summary was generated by AI based on customer reviews.
Disappointed with purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months with us and we’re no having issues with the igniter continuously clicking. Very disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Samuel. Thank you for sharing your experience with the LG Range (LRGL5823S) model. We understand your concern about dealing with an igniter issue so soon after purchase. We strive to provide high-quality products that exceed our customer's needs. To address the continuous clicking of the igniter, ensure that there is no moisture or food debris around the igniter. Sometimes, moisture can cause the igniter to click repeatedly. Ensure the igniter is clean and free from any debris that might be causing it to malfunction. Verify that the gas flow to the burner is not obstructed and that the burner is properly aligned. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport. Our team can provide further assistance and help determine if a repair or service is needed to address the igniter problem. ^Juvy
Buyer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service sucked they damaged stove and refrigerator very rude drivers never sgain
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reviewing your recent experience with the LG Range (LRGL5823S) model. We're sorry to hear that your unit arrived in poor condition. We aim to offer great customer service and a hassle-free experience. For quick help, please call Best Buy customer service at 888-237-8289. You can also reach out to us on social media @LGUSSupport for further assistance. ^Juvy
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied the stove is great just had a bad experience on received a stove with no box and no burners and they delayed me for another week w no stove .
I would recommend this to a friendBrand response from LGAnswers
Posted .Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Gas oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and installed but Oven not working out of the box!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure on it yet since its been moved 3 times for delivery since i bought it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janicel. We're sorry to hear about the challenges you've faced with the delivery of your LG product. We understand the importance of a smooth and reliable delivery process, and we apologize for any inconvenience this may have caused. If there's anything specific you'd like to discuss or if you have any further comments, feel free to send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Install incomplete!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to install because of wrong gas fitting? Make vs female? Install paid extra!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with the LG Range (LRGL5823S) model. We understand your concern about the installation doesn’t go as planned, especially after paying extra for the service. We strive to provide exceptional services and ensure a smooth experience.
To resolve this, we recommend checking the gas fitting specifications to ensure compatibility. You might need an adapter if there’s a mismatch between the fittings.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further in addressing this issue. We appreciate your patience and are committed to helping you get everything sorted. ^Juvy
Stove's controls are bad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove will not stay at 350F. Something is wrong with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience.^Vanessa
Poor quality / expensive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holders get damged in less than 13 days. Its expensive . Very poor quality speacilly holders ,dose not have safaty lack
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, the dent was so big that it seem if someone had hit it with a hammer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Clock doesnot work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No catalogue or detail info for functions. Its hard for new user to use without any info.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please see the link to access the product page for help using this unit as well as the Owner's Manual. If you need further assistance, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane https://www.lg.com/us/support/product/lg-LRGL5823S.FSTELGA
A winner range from LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this range. After twenty years with a GE gas range I've learned a lot about how far the technology has come. For those moving up like we did, the amount of heat this puts out from each of the burners is significantly higher than what we had previously. The high-output burner is almost too hot when on its highest setting, and the oven heats up really quickly. Quick likes: Light goes on when you open the oven door. It is wifi enabled, so you can monitor things from around the house. Easy to clean. Looks nice. The only con I have with this range is that the drawer underneath seems very cheap and doesn't feel consistent with the rest of the range. Highly recommend.
I would recommend this to a friendBuy your appliances from Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and we love the stove. Bright blue interior is awesome. Many added features we have yet to use. Tones for when the temperature is reached are so cool. We originally ordered the same model from Home Depot and they failed to deliver! So glad we went to Best Buy.
I would recommend this to a friend- Pros mentioned:Performance
Gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my personal experience love this , instead of a electric range
I would recommend this to a friend - Pros mentioned:Ease of use
Great stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove easy to used thanks to the sales guy that help us pick one out
I would recommend this to a friend - Pros mentioned:Ease of use
Inside
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inside looks amazing! The top buttons are easy to operate
I would recommend this to a friend - Cons mentioned:Burner
Not happy with this stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove in March and within the first month started to notice that it had problems running the oven and the timer at the same time, you start the timer halfway through cook time it shuts the oven off. It has ruined more than one dinner and I’m a little worried to cook my Thanksgiving turkey in this thing this year. I have been using the timer on my phone, but it’s really aggravating to not be able to use the oven timer and when I reached out to LG they told me my warranty is expired.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for sharing your experience with your LG range, model LRGL5823S. We understand your frustration with the oven and timer issue you've encountered. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide troubleshooting assistance. We appreciate your patience. ^Sam
Faulty display panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display panel started malfunctioning within a year, and got progressively worse within months. Started happening right after the warranty window and no easy / cheap repairs for the issue. Makes setting the oven temperature, timer, and clock nearly impossible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we regret to hear your satisfaction with your gas range and our here to offer our support to get the display panel issue in your range fixed. Should you want to explore your repair options and discuss your warranty, please feel free to contact us on Facebook or Twitter. Our handle for both platforms is @LGUSSupport. We'd look forward to your message and to further assisting you. ^Chris
- Pros mentioned:Ease of use
Stove Great - Company Not so Pleasant!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I purchased this same stove on April 19th 2023 with Best Buy. The stove itself is amazing, but please DO NOT allow the SEGOMEZ TRUCKING CORP located in Aurora, IL to do your installation. The company scratched our 3 month old flooring and NOW are saying that it was my fault due to other furniture not being present which is a load of crap. If you have another company to go thru to buy this stove PLEASE DO SO. Best Buy also didn't show any interest in helping out with this problem that I am still trying to battle.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate all feedback. Thank you for bringing this to our attention and effort to share your detailed thoughts with us.We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience with the delivery company. We assure you that your review is considered and does not go unnoticed and we will surely pass on your feedback to the rest of our team as this will be considered for our continuous improvement. ~Anthony
- Pros mentioned:Air fryer
Digital display not working. So disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 2 years, the digital display does not work properly. Cannot see numbers for the time, temperature, or clock. Had Best Buy fix this because it was under warranty but now Best Buy NOR LG will help because it is out of warranty? Fixing this would cost over $400! This is ridiculous! No fault of my own the display does not work. Otherwise we love this oven. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AlexaD. Thank you for taking the time to review our product. We apologize for the inconvenience you have experienced with the digital display of your LG Range (LRGL5823S) model. We understand how frustrating it can be when a product fails to meet expectations, especially when it falls just outside the warranty period. We would like to help find a solution for you. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-the-control-panel-CT00000303-1429711840733. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Disappointed with top grates all scratched
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only gave this product a 2 because the stove was delivered. Top grates were all scratched. I went to the store for them to order me replacements. I was told they are all scratched it's how they are made. Besides they can't order replacement parts. They can exchange the stove but the same thing would happen. I could call the manufacturer direct for replacement parts. For a stove that's cost over 1200.00 I would expect better quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review our product, the LG Range (LRGL5823S) model. We appreciate your feedback and regret any disappointment you experienced with the top grates.
We understand how frustrating receiving a product with scratches can be, especially when you expect the highest quality. To address this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can assist you with, Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
