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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 974 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, colors, and sleek design of the 55" Class - OLED - B7A Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the easy setup and great smart OS, and many feel that the price was right. However, some customers have concerns about the TV's short lifespan and burn-in issues, and a few find the remote control to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 974 reviews
  • Pros mentioned:
    Contrast, Picture quality

    Rated 5 out of 5 stars

    Awesome OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is super sick. The OLED technology is the best tech on the market. When parts of an image is black, it actually turns off individual pixels for super deep contrast. The colors are amazing too. This TV looks amazing mounted above the fireplace. The screen portion is like a 1/4" thick. And the back is white for a clean look as well. We purchased a sound bar, but I was surprised how well the tv speakers sounded.... for well TV speakers. This LG TV has well over 100 internet channels on it, we didn't even care we didn't have cable yet. LG App Store is nice to download streaming apps like Netflix, Hulu, YouTube and Amazon Video. Great for cable cutter people. It also has WebOS 3.0? I believe, to browse the internet. Oh yeah, the magic remote is pretty handy too. It works like a wii remote (just move the remote around to move the curser on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has everything, the image is wonderful, the sound is impressive in comparison to other TVs of the same price, the “Magic” remote control (that is its name) does the navigation through the menu and the smart functions a children's game, with a pointer that facilitates its functions, all images are displayed with intense colors and stunning clarity, but you are speechless when the source of the image is in HD, with 3 USB ports and 4 HDMI ports you have the ability to connect multiple peripherals at a time, also aesthetically I have no complaints, the screen is extremely thin, and the base with the internal components is not so large or wide, because its silver finish is visually very nice. The set up is very simple and totally guided, as a whole I have nothing against saying this LG tv, you can get for less than 2000 what you could get from other brands above 3000, and if you get it on sale, could be even better. My family and I are very happy with the purchase, my husband is very demanding with the image and sound of a tv, but he is the happiest with this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    Repeat after me. “OLED”!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for this TV to go down in price. I told myself that if it dropped to $1500, I would buy it no question. Well, I had to put my money where my mouth was. After buying it, I immediately upgraded my Netflix to 4K ($13.99 at the time). I watched The first episode of The Punisher and I couldn’t believe what I was seeing. The picture was so vivid and detailed my eyes needed to adjust to the clarity. Perfect black levels were astonishing. The lights from the New York scenes were pretty intense. Two years later I still love it. I upgraded from a 2012 Panasonic plasma tv. Don’t laugh, that was the best tv hands down money could buy. From plasma to OLED.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Excellent OLED Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. I played Horizon Zero Dawn & just beautiful. Fantastic for Gaming. Won numerous online team matches on platform, PS4 Pro. Literally from 4pm-7:50pm. Win streak on multiple matches. HDR looks epic. I really enjoy the Magic Remote & LG’s TV OS. It’s very user friendly. There is even a voice option if you need it. I connected my set top box to the magic remote with no problem. Watching Star Trek Discovery as I write this review. So awesome. Absolutely beautiful picture. Definitely recommend. I haven’t hung mine up yet. So right now it’s just on stand. It’s SUPER thin too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    BEST TV I OWN RIGHT NOW.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this awesome QLED TV for $779 at BESTBUY. I got it that cheap because it’s a floor model. Well worth it. TV just pops. I have it hung up on my wall in the living room. Very pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Tv. definitly needs to be tuned to get the full image. but very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a beautiful picture. Great sound. Exactly what i was hoping for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous blacks and color pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG, simply the best. Go with the best model you can afford, and with 2 Year interest free, how can you go wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a treat to watch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the display and the product design

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice at the Beginning but DONT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been an LG fan and have purchased many of their products. This OLED TV looked magnificent when I first purchased it. Now 10 months in and there is a greenish circle that is appearing in the middle of the TV Screen. It’s really annoying to see. I’ve had to reach out to LG support to see what they are going to do about it. I didn’t pay this kind of money for these problems . Apparently it is an overheating issue they have had on this model. So buyers beware. If you get an older model like mine you’ll have the same problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy LG or Geek Squad to protect it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A TV that gets easy screen burn-in and mine had a bad panel in less than one year. All they will do is replace the panel with Geek Squad and not the TV itself, so you get a nice refurb. Very dissatisfied with the additional money I paid for the Geek Squad service and I do not recommend others to purchase this service after my experience. Spend the money to send out a technician, install a panel on a 3 year old TV that may not even work. Then the TV gets swapped out anyway (Which it will) only puts Best Buy at negative loss revenue for this transaction and makes absolutely no set from a business perspective.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality
    Cons mentioned:
    Burn-in

    Rated 5 out of 5 stars

    Like Nike, Just Do It!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hmm, Where to start?! This TV is the best I have seen Bar None! Here's my take. First off, Push the TV. What I mean is don't expect superior quality from Xfinity or DirecTv. Yes it does improve the stream but the source is not great to begin with. BluRay and UHD are how you are going to see what its all about! I have the Hobbit trilogy in 1080p, and the TV upscales it to 4k HDR flawlessly! The picture is not washed out by Backlight Bleed like my LG LCD Nano cell. I had Lasik and so my eyes already tend to have a slight Halo around bright objects and the LED bleed made it even worse. With that being said, The Blacks are Black and dark scenes can sometimes be difficult to see details. Somebody call a Waaabulance right? Next the colors are vibrant and full! The detail you get from the definition makes it feel like the characters are in the room with you. Every rock, blade of grass or and even finger prints of the actors hands can be seen! The sound is ok Natively but, with a soundbar its outstanding! You can tell the difference between Dolby and Non Dolby streams immediately. Lastly 4K gaming on my Xbox One X is ridiculous. The reaction time is faster than my LED and I can usually get the jump on people in TitanFall and COD. But DO NOT, and I repeat, DO NOT allow gaming images to linger on the screen as burn-in is a issue with OLEDs. Go get this TV. Don't settle for LED, QLED, XLED or anything else. And a word to the wise, there is no difference between the picture quality of the B series vs. C series. Only a better native sound system but if you have a soundbar this is moot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great OLED for first time purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of LG ever since the introduction of the flat panel, wall hanging TVs couple of decades ago. When it came time for replacing my current set, it was a no brainier to look at the LG panels once again. The price was right, given the cost of OLED's had not changed much since its introduction and I went for it. The TV is slim, easy to set up, and works great with my current cable provider. The setting adjustments are very extensive, and the features are a far from few. The remote is a nice and simple tool, without useless buttons, and very easy to get used to. The picture is absolutely stunning. I really do not have much of anything negative to say, and highly recommend this set for anyone looking for an upgrade. I am including pictures of a BluRay DVD of Gentleman prefer blonds, played on my PS4 and the pictures taken with the iPhone 7. I can not describe how stunning the picture in person looks.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality
    Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Mind Blown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I caved and bought this 4k TV. Firstly, I have an Apple TV, PS4 Pro, and basic a** cable. I do game a lot, as I am a bachelor. Setting up this TV is simple as most TV's plug in and go BUT you do want to get newer HDMI's if yours are over 5 years old as the old HDMI can't handle the new formatting. Yes I tried my old HDMI cables vs. new and there was an obvious difference in picture quality. You will also want to read the set up guide with this TV and google setting up this TV. But incase you're like me and just like figuring out on your own, inside the settings once the tv is plugged in, you need to turn on HDR for each input that supports 4k. I.e. my PS4 Pro and Apple TV, I had to tell the tv to play those inputs in 4k quality. IT is a pain to figure this out so do read the manual. I didn't think there would be a difference between my ~3 year old LG 1080 tv, but in a matter of seconds of watching my favorite movie through the apple tv, and I was blown away. I have shown some friends and family and they swear everything looks 3d now with how sharp the quality is. Gaming is also very impressive, not a lot of games out right now that are formatted in 4k but there have been some game updates that try to mimic4k and my games now look sharp, really sharp. This tv is 120hz refresh so it isn't the best, my old tv was 240 and I have seen some blur in fast motion gaming but that could just be framing in the game is slow and I just never noticed until now. Overall, I love it. Movies look incredible. My games look awesome. And with my basic cable, the HD channels even look better (the TV does a nice job of improving 1080 playback) - Highly recommend this TV, I know I'll be kicking my self when next year they'll have a true 240hz refresh rate 4k TV but a true 120hz is still pretty darn nice!

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Contrast, Hdr

    Rated 5 out of 5 stars

    Simply Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great! The contrast just blows away the competition, even the higher end QLEDs. I spent more than I originally intended to, just to try and future-proof the TV for as long as possible. With the ability to do Dolby Vision, HDR, and all the other prime options, I think I’ll have this TV for a long time. The picture can’t be beat. The blacks are so dark, it makes the colors more brilliant and the contrast unbelievable.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Beautifully Stunning 4K UHD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 10 yrs since my last TV purchase before getting this one and well worth the wait! I saw 3D come and go, back-lit color changing come and go, etc...but OLED is definitely the future! I'm usually a Samsung or Sony guy but very impressed with what LG has produced here. Stunning 4K picture clarity when watching something like the 4K channels from DirecTV or a 4K Blu-Ray player, but regular channels look amazing too. Love love love the magic remote, it's super easy to use with the on-screen mouse pointer and one-click Netflix/Prime buttons. I also recommend getting it calibrated from BB although I personally feel they should charge around 99-149 for that, not 249! It pretty much just calibrates 2 of the 10 Picture Mode settings under ISF Expert. I don't think viewing 4K content is even affected by the calibration b/c all picture modes are disabled except for HDR where you can toggle the saturation and deepness. Still makes everything else look really awesome when using Expert Bright/Dark. This TV pairs well with the Bose Soundtouch 300 and Acoustimass Bass, I don't even use the tv speakers anymore especially when connecting via HDMI-ARC. You should also make sure to use only 4K graded HDMI cables. Please don't waste your money connecting a cheaper soundbar to this amazing tv you'll regret it. Highly recommend this product!!!

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to upgrade an old sony xbr 46 inch 1080p to this 55" OLED beauty. The size upgrade for our master bedroom was not so significant but the visual clarity and functionality is a tenfold improvement. The design itself is clean: near bezel-less edges provide a floating TV effect. Ours is mounted is amazing on the wall. It has smart TV functionality and the netflix built-in app is a great little feature among other apps that it does support. Picture clarity is highlight of OLED technology and the reason I purchased this particular one. The colors are vibrant with blacks deep blacks and 4K resolution is much more apparent with its refresh rate (specs say 120hz). LG has a good mix of motion enhancing tech and is up to par with the likes of Sony TVs. This customization allows you to calibrate and set the TV to the quality that you like (personally I like the soap opera effect). Of all the TVs in this line, this was the most cost effective because the other variants of this model only differ in design and built-in sound quality. My purchase came with a sound bar deal so it was well worth the bargain for such a high-end TV!

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    OLED is the way to go. Impressed and Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OLED is the way to go hands down. Forget LED or QLED. Those things now are like staring at an old computer monitor. With OLED and taking advantage of 4K and HDR, the picture quality becomes so good it is literally like staring into a window to another world. There's just no comparison. If you're interested in the TV, I highly suggest trying to see a 4K HDR demo in person. You will understand. The downside to the LG B7 is that it does require some setting up and calibration for optimal quality. If you aren't familiar with TV terms and technical features (I wasn't), it will take a bit of research and playing around to get the settings and quality how you want. Believe me though, it's very well worth it. My advice buyers looking for a quality TV? Don't waste your money on regular LED's anymore - not even a QLED because it's the same lesser technology. Either pull the trigger on a more expensive OLED, or just keep waiting because the prices are going down and you do NOT want anything less. See you in the OLED club.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Absolutely the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know where to start. Everything about this TV is absolutely stunning: picture, aesthetic, sound. I am extremely picky when it comes to picture quality. If something isn't quite right it will send me spiraling. Especially with something that costs so much money! Fortunately, the TV was nearly perfect right out of the box (the only change I had to make was to disable the clear motion setting because of weird occurrences around fast moving objects). The picture and contrast is stunning. The TVs navigation is super easy and intuitive (especially with the included magic remote). The only downside is the wireless connection speed. It takes a very long time to load content if streamed directly from the TV. I believe this could be fixed with a firmware update in the near future. I use a Chromecast Ultra, however, so it's not a problem for me. One major piece of advice: do a Pixel Refresh under the OLED Panel Settings when you first get it. If there are any screen uniformity issues (which is very common with televisions) it will clear them up during this process. When I first turned on the TV there were these horizontal bard running across the screen, however, I did a Pixel Refresh and everything was perfect. Surprisingly, the sound directly from the TV exceeded my expectations. Typically the speakers on these TVs are weak and they expect you to have them hooked up to some sort of entertainment system (which I do) but, for general TV watching, they're fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Black levels, Contrast, Picture quality

    Rated 5 out of 5 stars

    Infinite Contrast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Infinite contrast means perfect blacks because each pixel has the ability to turn on and off by itself. No backlighting needed. What this means is the picture quality, contrast, and color accuracy is phenomenal. One of the best things about the 2017 models is that all of the have the same panel and chipset. What that means is from the entry level to the premium models you get the same picture quality. Yes at one time I wanted a 75 inch screen but in OLED it was to expensive for me so I tried for the first time to get an OLED this is my second one. My first one is for the main living room(65 inch). This one 55" for bedroom. Sure I could've brought a cheaper tv but I will tell you this once you go Infinite black its hard to go back(to LED-LCD:-).

    I would recommend this to a friend
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