Customer Ratings & Reviews
- Model:
- LW1217ERSM
- SKU:
- 5890358
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the 550 Sq. Ft. Smart Window Air Conditioner's cooling capabilities and quiet operation. Many appreciate its ease of installation and use. While some reported issues with the product packaging, the overall performance has been praised by users. The air conditioner's effectiveness in cooling rooms quickly is a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Great Air Conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great air conditioner and quickly cools off the room.
I would recommend this to a friend ac
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a good AC. I bought it for my mom. It made the whole house cold and she has four bedrooms. I loved it. Thank you.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Cools my living room kitchen and long hallway.
I would recommend this to a friend Wifi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi is great option to have when you want to turn the unit in or off when tou are not home.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai.
- Pros mentioned:Cooling
ac wall unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the ac/heater combo for a 300sf house. the ac worked well , but it wouldnt work well for 550 sf. that would push it too hard and not cool well enough.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG Never Disappoints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to upgrade my AC unit and went with this one. Not disappointed at all was able to get on sale too, Its a win on myside.
I would recommend this to a friend5 Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall satisfied!!! Works as it should! 5 Stars!!!
I would recommend this to a friendhigh quality A/C, good price, helpful staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a high quality A/C at reasonably good price. Best Buy store staff helping us was very resourceful, customer-oriented. Overall, very satisfied.
I would recommend this to a friendWindow air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my window air conditioner, it has really helped me during the summer times
I would recommend this to a friendI love this unit!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi access a huge bonus. This is used in a weekend home & I can control the air conditioning on the way.
I would recommend this to a friend- Cons mentioned:Packaging
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The AC was a complete disappointment first the packing it came in was horrible the box was all torn up. When I installed it the loud noise it was making wasn't tolerable. I had to return it. They rec6it June 1st 2020. And to this date I'm still waiting for my full refund.
No, I would not recommend this to a friend Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great working air conditioner. Love the app. Feature.
I would recommend this to a friendGood job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart air conditioners are a smart move in this world
I would recommend this to a friendPossibly a bad fan or defective unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started up about a week ago, I was ae to set up the IOT smart deivice just fine with my tv and phone app. The only issue I have is that the fan or something is making noise for a few minutes starting it up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Lousy Install Crew
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My air conditioner that I had bought at Best Buy was NEVER installed. Why? Because when the install crew came they started to do the job & about 5 min. into installing the air conditoner they said they could not install it because the top back outside where the air conditioner would fit in had flashing. The install crew said they could not & would not install my air conditioner because of this. They said it was a liability & their insurance didn't cover it. I ended up taking it back & getting a refund. I then went to Lowe's & got a wall mount mini-split air conditioner & Lowe's installed it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Packaging
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came in damaged. Product is heavy/bulky and they are making it difficult to be able to return/exchange product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for sharing your experience with the LG Air Conditioner (LW1217ERSM) model. We understand your concern about receiving a damaged product, especially when it's heavy and bulky, making the return process more challenging. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
We recommend contacting Best Buy customer service at 888-237-8289 to discuss your situation and request assistance with the return or exchange process. They should be able to provide options that make it easier for you to resolve this issue.
If you need further assistance or have any questions about your product, please feel free to send us a private message on social media @LGUSSupport. We’re here to help and want to ensure your experience improves moving forward. Thank you for your understanding. ^Juvy
Beware of Beaumont tx. Store
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Ordered this. In store manager didn't care told me it's my problem. Again today I had someone buy two Apple 7 watches on my account. Beware of the store in Beaumont Tx.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Owner of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s defective can’t get new one put in mad appointment no show know call I called supervisor was supposed to call no word u guys suck
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Item was ship in a damaged box had to send it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ship damage ac was exposed when deliver. Had to refuse the item. Called BB they didn't have any more
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you received your unit damaged.Please check with BestBuy for other options.We apologize for any inconvenience this caused. ^Venette
I will submit a complain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy, I wish I would have bought $200 AC from Walmart instead of paying so much more for this!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette