Customer Ratings & Reviews

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, ChristineS. We appreciate you taking the time to share your experience with the LG Range (LREL6323S) model. We're truly sorry to hear that it did not meet your expectations and caused frustration due to the scratching issue. We take your concerns seriously and will use this feedback to improve our products and the overall experience for our customers. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/cooking-appliance-scratches-CT00000303-20150789207469. If there's anything we can do to assist you further or if you have any additional feedback you'd like to share, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Hi there, Thank you for sharing your experience with us. We understand your frustration with the numbers on your stove being nearly worn off, making it difficult to see the heat levels. We are sorry to hear that this has impacted your experience with our product.

Your feedback is important to us and we apologize for any inconvenience this has caused. We strive to provide high-quality products and we regret that your experience did not meet your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with your LG Range (LREL6323S) model. We understand your concern about the foil warning isn't as clear, especially after experiencing damage to the interior. We aim to provide top-notch products and ensure a smooth experience. To prevent foil from melting and potentially damaging your oven, we recommend avoiding the use of aluminum foil directly on the oven floor or in areas that may interfere with heat circulation. Instead, consider using oven-safe liners or placing foil around food, but not in direct contact with heating elements.

For further assistance or guidance, please send us a private message on social media @LGUSSupport. Our team would be happy to help with any other concerns or troubleshooting steps to ensure your oven performs as expected. ^Juvy

Thank you for taking the time to share your experience with us. We understand your concern about your LG Range (LREL6323S) model, stops working after only a year and a half. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

Let’s try a quick troubleshooting step: If you haven't already, please check the power connection and ensure the circuit breaker hasn't been tripped. For more help, visit https://www.lg.com/us/support/help-library/oven-power-issues-electric-range-gas-range--1430141359009. If everything seems in order and the unit still isn't turning on, please reach out to us directly via private message on social media @LGUSSupport. Our team will be happy to further assist you with potential solutions and warranty coverage to get this resolved as quickly as possible.

We appreciate your feedback and look forward to getting this sorted out for you. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Range (LREL6323S) model. We understand your concern about dealing with heating issues, especially when the cooktop doesn't heat up properly, and to have burn spots on the glass after just one use. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the heating issue, here are a few things we can check: Ensure that the range is connected properly to the power supply. If the burners aren’t heating, there might be an issue with the power connection. Try using multiple burners to see if the issue persists across all of them. This will help determine if the problem is isolated to one burner or if it's affecting the entire cooktop. Regarding the burn spots on the glass, this could be due to a variety of factors like excessive heat, improper cookware, or cleaning methods. We recommend checking the care and cleaning instructions in the user manual to ensure the cooktop is being cleaned correctly, as harsh cleaning products or abrasive scrubbing can sometimes cause damage. For more help, visit https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536. If the cooktop continues to have issues or if the burn spots don’t come out, please send us a private message on social media @LGUSSupport with more details about your situation. We’ll be happy to assist further and help explore repair or replacement options if necessary. ^Juvy

Hello there! Thank you for sharing your experience with us. We understand your situation with the LREL6323S oven, and about the issues you're experiencing with the display and oven temperature. We truly appreciate your feedback and would like to assist you in resolving this.

For the display issue, it could be helpful to check if the oven is in "Demo Mode," as this can sometimes cause display malfunctions. You can also try resetting the unit by unplugging it for a few minutes, which might help with the display issues.

As for the oven temperature, it's possible that the thermostat may need to be recalibrated. We recommend reviewing the user manual for calibration instructions, or if you'd like, our team can guide you through the process in more detail.

Please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to explore additional solutions for both the display and temperature concerns. We understand how important it is for your appliances to work properly, and we’re here to support you.
https://www.lg.com/us/cooking-appliances/lg-lrel6323s-electric-range-with-air-fryer#pdp_specs
We appreciate your patience, and look forward to assisting you further.

—Renzo

We apologize that your overall experience with your LG Electric Convection Range has been a source of frustration for you. Your satisfaction is very important to us, and we understand your concerns. We want to ensure that you have a more satisfactory experience, so we recommend contacting our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the oven. We'll handle the rest! ~Rita

Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette

Hi there, JoshuaM. Thank you for sharing your experience with the LG 6.3 Cu. Ft. Smart Freestanding Electric Convection Range. We understand that the recurring issue with burners randomly getting stuck on a high setting didn't meet your expectations, especially since the front left burner is now exhibiting the same behavior outside of the standard warranty period. We understand your inquiry and the concern about the longevity and manufacturing quality of your range.

We certainly appreciate you bringing this detailed feedback to our attention, as we continuously strive for excellence in our manufacturing processes and product reliability. We want to assure you that we take reports of sporadic operational issues, like the one affecting your burners, very seriously, as providing a consistent cooking experience is paramount. Having a burner malfunction can certainly disrupt your meal preparation, and we want to explore potential paths to assist you with the repair, even though the unit's one-year limited warranty has recently expired.
https://www.bestbuy.com/product/lg-6-3-cu-ft-smart-freestanding-electric-convection-range-with-easy-clean-air-fry-and-wideview-window-stainless-steel/J7G56534G8
For further assistance and to explore possible solutions for any specific concerns you may have regarding your LG Electric Convection Range and the necessary repair, please send us a private message on Social Media @LGUSSupport. We appreciate your patience as we work to find a positive resolution. —Renzo

Hi, Steph. We're sorry to hear about the issues you're encountering regarding the rust on top of the grills of your LG 6.3-cu-ft. Smart Wi-Fi-enabled Fan Convection Electric Range with Air Fry and EasyClean®. We understand your frustration regarding the quality of the product. This is definitely not the kind of service we offer to our customers, and we'd be glad to further assist you with this matter. Please send us a private message on Facebook or X at @LGUSSupport, and our team would be glad to look for a possible resolution to get this issue sorted out. `Alice

Hi, Lisa. Thank you for sharing your experience with the LREL6323S range. We understand how important it is for your cooking appliances to operate safely and reliably. We value your feedback and want to make sure it reaches the appropriate team for review. In the meantime, you may visit this link for additional information: https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447. We also recommend performing a power reset by unplugging the unit for 60 seconds and then plugging it back in. For further assistance, you may contact our LG Service Team at 1-800-243-0000. Alternatively, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com with your contact details, model number, and a brief description of the issue you're experiencing. From there, the team can look into the next steps needed. ^ Juvy

Hi, Jaclyn. Thank you for reaching out to us about your LG Range (LREL6323S) model. We appreciate you sharing your experience, and we understand how important it is for your oven to maintain a consistent temperature, especially during holiday cooking.

For this model, one helpful step is to run the oven calibration feature to ensure the temperature settings align with actual performance. You can access this by going to Settings > Oven > Calibration and adjusting as needed. It’s also a good idea to check that the door seal is intact and closing fully, since heat loss can cause the temperature to drop after preheating. For more information, visit https://www.lg.com/us/support/help-library/lg-range-cooktop-troubleshooting-heating-issues--20150482919447. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi, Diana. Thank you for sharing your experience with the LG Range (LREL6323S) model. We understand encountering an error after using the self‑clean function, especially when the unit is only 18 months old.

For this model, Error F9 typically indicates a problem with the oven’s door lock mechanism or related circuitry, which is why service is required to resolve it. Unfortunately, the self‑clean cycle can sometimes place stress on components due to the high heat involved. You can find more details on error codes and troubleshooting here: https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283. If you’d like further assistance with service options or warranty coverage, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help coordinate next steps. ^Juvy

Hi, Iggie. Thank you for sharing your experience with the LG Range (LRFS28XBS) model. We understand your concern about discovering scratches after only one use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To address the scratches, we recommend gently cleaning the affected area with a soft, non-abrasive cloth and a mild soap solution. This can sometimes help minimize the appearance of minor scratches. For more help, visit https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536. If the issue persists or if you have further concerns, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to helping you resolve this. ^Juvy

Hi there! Thank you for sharing your experience with us. We understand your concerns regarding the warping of the side wall on your LG LREL6323S range after using the self-cleaning feature, as well as the issue with the rack scratching the enamel. We take matters like this seriously, and we’d like to assist you further.
https://www.bestbuy.com/site/lg-6-3-cu-ft-smart-freestanding-electric-convection-range-with-easy-clean-air-fry-and-wideview-window-stainless-steel/6401892.p?skuId=6401892
Please contact us directly via private message on Social Media @LGUSSupport, and our team will be happy to explore possible solutions to address the situation. We appreciate your patience as we work to resolve this for you.

—Renzo

Hey there, Bella! We're sorry to learn that your LG Smart Electric Convection Range has a rubber frame around the cooktop surface. To assist you immediately, please use the account @LGUSSupport to send us a private message on Facebook or Twitter with your model and serial numbers so that we can better serve you. ~Rita

Duly-noted. Thank you for taking the time to provide your product design feedback. We will share this with our research and development teams for future consideration. ^Jennifer