Customer Ratings & Reviews
- Model:
- LREL6323S
- SKU:
- 6401892
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the 6.3 Cu. Ft. Smart Freestanding Electric Convection Range, particularly its air frying capabilities and ease of use. Many appreciate the quick heating speed, attractive appearance, and overall design. Criticisms primarily focus on the cooktop and glass top, with some customers reporting issues with the control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooktop
Damaged Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product appears to have manufacturer's defects - the left corner of the stainless steel backsplash has scratches (visible but cannot be felt) & the front right portion of the cooktop has scuff marks that will not come off. I've tried cleaning but there is nothing I can do about the defects. I would appreciate a call back. On a related note, the delivery crew did a wonderful job. The damages were not caused by them. They are clearly manufacturer's defects.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Range (LREL6323S) model. We understand your concern about receiving a product with visible defects, especially when you’ve taken the time to clean and maintain it.
For the scratches on the backsplash, while they are cosmetic, we recommend checking if there are any product-specific cleaning solutions that may help improve the appearance. For more help, visit https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536.
To address the defects further, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with your concerns and arrange for any necessary follow-up. We truly appreciate your feedback and your kind words about the delivery crew. Your satisfaction is important to us, and we want to help resolve this for you. ^Juvy
Top scratches super easy! Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this stove for two weeks and have been METICULOUSLY trying to keep the top from scratching. I've purchased special glass cooktop cleaning cream, special scrub pads, compatible cookware and a protective Matt for when not in use. There are already have SEVERAL scratches. The stove is great until you cook on it. Seems like with modern day technology, LG could come up with a more durable cooktop. I wouldn't recommend to anyone. You're stove is going to look scratched and old literally right after you purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your detailed experience with the LG Range (LREL6323S) model. We understand your concern about maintaining the look and condition of your range, especially when you’re taking extra care with the proper tools and cookware. Our goal is to provide top-notch products that really meet your needs. The ceramic glass cooktop is built to handle everyday cooking, but using smooth-bottomed, non-abrasive cookware and making sure the base is clean before placing it on the surface can help keep it in good shape. Also, letting the cooktop cool down completely before cleaning and using LG-approved cleaner regularly will help maintain its shine. If you need more assistance, check out this link: https://www.youtube.com/watch?v=zISJLRrFX5Y. We’re here to help with any concerns you have—feel free to send us a private message on social media @LGUSSupport so we can chat more about this and figure out what’s next. We really appreciate how much you care for your LG appliance. ^Juvy
- Cons mentioned:Glass top
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disapointed on the glass top. I used the correct protector and we clean it with the correct glass oven cleaner. Scratched easily and we have not had it for even 30 days. The airfryer is not as good as a stand alone and boiling a big pot of water can take a while.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ChristopherJ. Thank you for taking the time to share your feedback on the LG - 6.3 Cu. Ft. Smart Freestanding Electric Convection Range with Easy Clean, Air Fry and WideView Window - Stainless Steel (LREL6323S) model. We apologize for any disappointment or inconvenience you've experienced with the glass top and the performance of the airfryer. At LG, we strive to provide durable and efficient appliances, and we apologize if the glass top has not met your expectations. For scratches concern, kindly visit this link: https://www.lg.com/us/support/help-library/cooking-appliance-scratches-CT00000303-20150789207469. Regarding the airfryer function and boiling large pots of water, we appreciate your feedback. We continuously work to improve our products, and your comments will be shared with our development team for consideration in future designs. If you need further assistance with your LG product, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and we will be happy to assist you. ^Juvy
- Cons mentioned:Control panel
LG Range Control Board
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel mins defective and my range was bought on September 2021. Too soon for a control panel to show distorted images. Picture is supposed to show time 6.03 I’m very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This does not seem right. We understand how this must have been frustrating for you. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. -Cazz
Nasty window! Poor response from LG!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is what the door of my range looks like after approximately 20 uses!! It is between the panes of glass in the door. LG says it is cosmetic and not covered under warranty. It certainly is cosmetic as it looks plain nasty, but it is caused by a design defect. By the time it's a year old i probably won't be able to see anything through the window in the door. Disappointed in this product and LG's response.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your review of the LG Range (LREL6323S) model. We understand how disappointing it can be when a product doesn't meet expectations, especially when it comes to cosmetic defects. While we strive to provide high-quality products, we acknowledge that there may be instances where design issues arise. Your feedback has been noted and will be shared with our team for further review and improvement. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Not happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for just over 2 years and now the digital display is going out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dano. Thank you for reaching out about your LG Range (LREL6323S) model. We understand your concern about having the display stop working. We strive to provide reliable, top-notch products that exceed our customer's needs and expectations. To address the problem with the display, ensure the oven is properly connected to a functioning power source. Sometimes, power fluctuations can affect the display. Try unplugging the oven for a few minutes and then plug it back in. For more help, visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-the-control-panel--1429711840733. If you need further assistance, please reach out to us on social media @LGUSSupport with your purchase details and a description of the problem. We’ll work with you to arrange for service or explore repair options. ^Juvy
Oven LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stain under glass it’s brand new I don’t know how come looks like that
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Safaae. Thank you for taking the time to leave us feedback. We completely understand your feelings about finding a stain under the glass on your brand new appliance. It can be really concerning to see something like that when you expect everything to be perfect. We want to help you resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality materials. After just two uses look how the top glass was scratched.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Cooktop
purchased to quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have done my research before buying. Stove looks great ut the air fryer yakes entirely to long to cook and the cookto is horrible. The rubber seal around the the cooktop is horrible, anything you cook and get on the stove gets embedded in the rubber. and the first time i cooked on the stove it left scratch marks all over and i didnt move the pan on the glasstop, hard to clean even with cerebrite cleaner
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Range (LREL6323S) model. We understand your concern about a product doesn’t perform as expected, especially regarding cooking times and maintenance. We aim to offer top-notch products exceeding our customer's needs and expectations. For better cooking results, we recommend checking the cooking settings and ensuring that the oven is preheated properly. As for cleaning, using a non-abrasive cleaner and a soft cloth can often help reduce scratches on the glass cooktop. For more guidance, visit https://www.lg.com/us/support/help-library/general-maintenance-and-cleaning-ranges-and-cooktops--20152320015536. If you continue to face challenges, please send us a private message on social media @LGUSSupport. We're here to help you find solutions and improve your experience.
We appreciate your feedback and are committed to ensuring you have a better experience with our products. Thank you for your patience. ^Juvy
- Cons mentioned:Glass top
Beautiful but stove top scratches EASY!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove itself is beautiful. However, the top scratches and always looks dirty. The first time using it very carefully with a new pot...it looked scratched...we had it less then 12 hours. Calling Geek Squad, LG, Best Buy for a total of 5 hours on the phone with no resolution is very frustrating. Probably would have chosen and different stove had I just read the reviews. Apparently, it is a problem. We had to take our front door off to get the stove in, so too much of a hassle to return it. It is beautiful! But the top looks like its years old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
- Cons mentioned:Cooktop
Not functional stove top
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven is nice. The stove top is frustrating. From the first use it was hard to to clean. You have to use a special polish/cleaner after each use. Normal cleaner does not properly clean it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to post your review and feedback regarding the cleaning of this stove top. Should you feel the need to leave your feedback at our official feedback page, please do so here: https://www.lg.com/us/support/feedback. Moreover, please check out your owner's manual for any alternative cleaners you can use. It will let you know what cleaner's you can use for all of the parts of your electric range and stovetop. ^Chris
Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected from LG a name brand. The warmer burner doesn’t work. Tried to troubleshoot from LG. But could barely understand her. Everyone is from the Phillipines. Have someone coming to look at my BRAND NEW stove next week. Will ask for a new one!! Not satisfied that I couldn’t even call the store. You cannot reach the store. You get an 800 number will NEVER buy from Best Buy again!! I bought from them before and said I would never.. and stupid me I tried. The BEST thing about BEST BUY is their sales person Annette B.. she is FABULOUS!! They are lucky to have her!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Very expensive, bad customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was charged even though I ordered a bundle and it was supposed to be free. The online chat with the Agent was misleading, and customer service via phone was not helpful.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us regarding the installation charge for your LG Range (LREL6323) model. We understand how important it is for promotions to be clear and for our service to meet your expectations. We strive to provide exceptional services and ensure a smooth and seamless experience. A good step to take is to review your order confirmation details to verify the installation promotion. You can also contact Best Buy customer service at 888-237-8289 as this can help clarify the situation and ensure you're receiving the benefits promised. We’re here to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help resolve this issue for you. Your satisfaction is our priority.
Thank you for your patience. ^Juvy
Not what I thought I’d bought.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice stove. I wasn’t happy that I have to purchase the broiler pan and the Air Fryer insert separately, this was not cheap, they should have included them. Also you have to buy glass stove top cleaner to clean the top. If I had to buy over again, it would not have been this stove. I’m not a fan of glass tops, and now I’m reminded why.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to share your detailed product experience feedback. ^Jennifer
Bad cooktop and bad pixel after 2 years of owner
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My least favorite appliance of the LG suite I purchased for my kitchen remodel. The cook top is impossible to clean and keep clean. And I have a dead pixel in the display after only owning it for 2 years. Functions as it should but the quality just doesn't seem to be great. Seriously the cook top is horrible to try and clean
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 6.3 Cu. Ft. Smart Freestanding Electric Convection Range with Easy Clean, Air Fry and WideView Window - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
- Cons mentioned:Glass top
Poor stovetop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top got marked up first use and all of the proper cleaners do not fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Display failing after a year and a half!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this oven. Display started failing- less than 2 years old!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Range (LREL6323S) model. We understand your concern about experiencing issues with the display, especially when the appliance is relatively new. We strive to provide reliable, high-quality products that exceed our customer's needs. For help, ensure that your oven’s software is up to date. Sometimes, display issues can be resolved with a firmware update. Try performing a reset by turning off the oven at the circuit breaker for a few minutes and then turning it back on. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-range-troubleshooting-the-control-panel--1429711840733. If you need further assistance, please reach out to us on social media @LGUSSupport. We will be happy to help arrange a repair or explore other solutions. ^Juvy
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is very poorly designed especially for an LG appliance. Takes forever to preheat takes forever to heat up would not recommend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for sharing your feedback on your LG stove, and we're sorry to hear that you've been experiencing issues with its performance. We apologize for any inconvenience this has caused.
Efficient and reliable appliances are our top priority, and we understand the importance of a stove that preheats and heats up quickly. It's clear that the product has not met your expectations, and we appreciate your input.
While we're disappointed that you've had this experience, we want to help address your concerns. If you haven't already, I recommend reaching out to our LG support team for further assistance. They can provide guidance and troubleshooting to help optimize your stove's performance. You can contact them through this link: https://www.lg.com/us/support/contact. -Carl
Glass top issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't keep the surface clean, using all right tools and new pans and pots.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Convection Range w/Air Fry. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Cons mentioned:Cooktop
Runs way too hot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven runs hot and if you leave it on too long (cooking something for a long time) it gets to the point touching the outside will literally burn you. The air fryer takes forever to heat up and easy clean doesn’t work. I don’t know if we got a faulty oven but I’ve had it for three years and it’s not a good purchase for the price!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachel. Thank you for sharing your feedback about the LG Range (LREL6323S) model. We understand how important it is for your oven to operate safely and efficiently. We aim to offer good products and make sure our customers get their money's worth. If the oven is running hotter than expected, visit https://www.youtube.com/watch?v=4KUHazxmT_8. If your air fryer is slow to heat up, check if it's preheated correctly as per the instructions. If it's still slow, check for any blockages or issues with the heating element. If the easy clean feature isn't working, it could be due to residue buildup or a problem with the feature itself. Try cleaning the oven manually. If you need more help, contact us on social media @LGUSSupport with your unit details and a description of the issues. We will help you schedule a service visit or find a solution to improve your oven's performance. ^Juvy